New rig black screen auto shutdown/restart. "Critical: Kernel-Power EventId 41"

[jeff2013]

Hey guys, first of i came here before asking for some advices on which parts to get for my very first gaming rig and you guys were very helpful and so i was able to buy and build my first computer. Now i come again to ask for help on this issue Im dealing with for the past few days. The problem is that im getting this constant auto reboot/shutdown now and then when i play BF4/league or legends or even just browsing the internet. When I go and see the "Event View" this message keeps popping up "Critical: kernel-Power EventID 41" this happened 15 times for the past 24hours... I don't know the source of this problem and its getting really stressful searching for solutions on the web. Here is a recent Dumpfile i managed to get from the recent shutdown.

==================================================
Dump File : 110513-4477-01.dmp
Crash Time : 11/5/2013 10:44:24 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`101ba010
Parameter 2 : fffff880`0f9e0a88
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : Msfs.SYS
Caused By Address : Msfs.SYS+eaf3140
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110513-4477-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 338,176
Dump File Time : 11/5/2013 10:45:00 PM
==================================================

here's another 1

==================================================
Dump File : 110613-4524-01.dmp
Crash Time : 11/6/2013 6:55:14 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`118fe010
Parameter 2 : fffff880`0f9dea88
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+c88140
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110613-4524-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 338,176
Dump File Time : 11/6/2013 6:55:35 AM
==================================================

all seems to be implying graphics problem?


Here are the major things i have done a few days prior to the issue.

1. Update Graphics Card
2. Flash Bios update


Base on the forums/threads/discussion ive read here are the things ive done so far to tackle the issue:

1. Run a seatools DOS for my hdd ...It Passed the test
2. Updated all my drivers.
3. Malwarebytes/antivirus test done.
4. Disable all other sound devices
5. Checking and cleaning my fans.(msi afterburner results says max gpu: 73c / max cpu: 53)
6. Uninstall my gpu driver and reinstall it back.

Here is the specs of my gaming rig. "Take note" This system is only 2 months old

Mobo: MSI Z87-G45 Gaming Motherboard
CPU: Intel Core i7 4770k haswell build
Gpu: EVGA Geforce GTX 770 Superclocked ACX 2gb
Ram: Corsair Vengeance (2x8gb) DDR3
Power S: Corsair CX-750 Modular 80+ Bronze Power Supply
Main: Sandisk Extreme Solid State Drive 120gb
Slave: Western Digital WD Blue 1TB WD10EZEX
Screen: Benq RL2450H 24in LED Widescreen Gaming Monitor

PS: Please any help would be much appreciated, ive been stressing so much already trying to figure out the problem finding a solution. Will forever be grateful and thanks in advance.

 

[tiny voices]

I am guessing RAM. Run memtest for 6+ passes and see if you get any errors.

 

[jeff2013]

I am guessing RAM. Run memtest for 6+ passes and see if you get any errors.

I have recently done a "Windows Memory Diagnostic Test" and it says no errors has been found..

 

[tiny voices]

That test is not comprehensive. YOu need to run memtest for 6 passes.

 

[jeff2013]

Update: after letting my comouter stay all night it didnt shutdown or anything but just now when i woke up i tried to test it and played BF4, right before loading finishes my computer shutdowns and wont turn back on again(turns only the psu fan is working)

I unplugg the psu components and plug them all back in again and everything seems to be working now. Is this probably a psu problem?

 

[tiny voices]

It could be. I would still run the memtest before anything else.

Run a GPU stress test like MSI kombustor. If it does not black screen during this test, the PSU is NOT the problem.

 

[jeff2013]

Ok running the stress test now. Will post results after its finish

 

[jeff2013]

It could be. I would still run the memtest before anything else.

Run a GPU stress test like MSI kombustor. If it does not black screen during this test, the PSU is NOT the problem.

btw when you say memtest are you referring to memtest86? sorry im not familiar on these things

 

[tiny voices]

Yes, memtest86 is what I am referring to.

 

[jeff2013]

Yes, memtest86 is what I am referring to.

Ok will download that now, btw how long should i keep the stress test going?

 

[tiny voices]

If the GPU gets close to 100% usage and no crash, then there is no PSU problem and you can close the test.

 

[jeff2013]

If the GPU gets close to 100% usage and no crash, then there is no PSU problem and you can close the test.

But the gpu Load is always at 96~98 even from the start of the stress test

 

[tiny voices]

As soon as the test starts, the GPU should be between 90-100%. That is correct.

What we proved here is that your GPU works properly and the PSU can power the system under full load.

 

[jeff2013]

As soon as the test starts, the GPU should be between 90-100%. That is correct.

What we proved here is that your GPU works properly and the PSU can power the system under full load.

Ok thanks for the info! So is it safe to clear out the PSU as the source of the problem? Im of to memtest86 now

 

[tiny voices]

Yes it is safe to clear the PSU. Also, memtest will take alot of hours so do it overnight.

 

[jeff2013]

Yes it is safe to clear the PSU. Also, memtest will take alot of hours so do it overnight.

Hey man i just finish doing memtest for 6 passes and there was no errors. I guess its safe to say that its not a memory problem? Btw yesterday when it shutoff it wont turn on for quite some time(only psu turns on) so what i did i open thr case up and unplug and reconnect all the psu connection and then tried to turn it on again and this time it worked like a charm. Is it maybe because some of the connections from the psu arent connected properly thats why its giving me this issue?

 

[tiny voices]

That could be the issue I suppose. Unplug EVERYTHING and plug it back in tight.

 

[jeff2013]

That could be the issue I suppose. Unplug EVERYTHING and plug it back in tight.

Hey mate, i unplug and plug everything back properly and tightly and it was working properly for a week(without shutdowns) but now the issue is back..im all out of ideas

 

[jeff2013]

Need help badly pls 🙁

 

[jeff2013]

Bump pls

 

[tiny voices]

Honestly if the computer is only 2 months old just start RMAing stuff. The motherboard and the PSU.

 

[jimmyjahooha]

I have same problem, I think it is software related, think it it to do with recent window 7 security update or soundblaster drivers. I am going to do a system role back (restore) and uninstall soundblaster drivers. I'll let you know outcome? have you managed to resolve?? as I see you last post was back in Nov-13