[SOLVED] New Router Help

jake_2978

Honorable
Sep 28, 2015
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My family recently bought a new router and had asked me to set it up, however when I connect it all up, the router shows up in the WiFi list but when you connect, there is no internet connection. The router is a D-Link Dir-2660 EXO AC2600 and is replacing a BT Home Hub 5. Having no wireless knowledge at all, im assuming they are not as simple as plug and play. How can I fix this problem?

Thanks in Advance
 
Solution
There is some element of "plug and play" however, that setup is likely to be very insecure and some devices may not connect if they have been configured for some specific requirement such as a static IP.

Do you have the 2660's User Manual?

I found the following link via D-Link:

https://www.dlink.com.br/wp-content/uploads/2019/06/EXO_Manual_v1.00WW.pdf

Verify that that is the applicable User Manual for your router.

Then you will need to read through the manual and plan out, as best you can, how to connect and configure the router for your wired and wireless needs.

What make and model modem do you have? That must also be taken into consideration - some modems are also routers ( i.e., a "combo") and having two routers can...
There is some element of "plug and play" however, that setup is likely to be very insecure and some devices may not connect if they have been configured for some specific requirement such as a static IP.

Do you have the 2660's User Manual?

I found the following link via D-Link:

https://www.dlink.com.br/wp-content/uploads/2019/06/EXO_Manual_v1.00WW.pdf

Verify that that is the applicable User Manual for your router.

Then you will need to read through the manual and plan out, as best you can, how to connect and configure the router for your wired and wireless needs.

What make and model modem do you have? That must also be taken into consideration - some modems are also routers ( i.e., a "combo") and having two routers can create problems.

Sketch out the connections you have made and note the corresponding configuration settings as well.

Normally the connections will be something like the following line diagram:

ISP --- Coax/DSL cable ---> Modem --- Ethernet cable--->[WAN] Router[LAN] --- Ethernet cables---> Wired devices and ~~~ wireless~~~> wireless devices.

Here is a "how to" link that may prove helpful:

https://www.lifewire.com/how-to-set-up-your-home-wi-fi-network-2378223

You can easily find other similar links. Do so as necessary to keep track of both the "big picture" and the details therein.

Again, plan it all out first and then work through it all step-by-step. Keep notes and address any specific problem or question as you go. Focus on getting internet connectivity restored. Doing so will be easier via wired connections.

Once you know that internet is available/working then any wireless issues with respect to internet connections are likely due to your wireless configuration.

Step by step. Post as necessary if you encounter some problem that arises.
 
Solution
My family recently bought a new router and had asked me to set it up, however when I connect it all up, the router shows up in the WiFi list but when you connect, there is no internet connection. The router is a D-Link Dir-2660 EXO AC2600 and is replacing a BT Home Hub 5. Having no wireless knowledge at all, im assuming they are not as simple as plug and play. How can I fix this problem?

Thanks in Advance
Your ISP may have "memorized" the hardware address of the previous router. Leaving the unit unplugged from the modem for a few hours will usually reset the ISP. The other option is to call the ISP help desk and ask them to reset your connection because you have a new router.