New Seagate HDD High Read error rate and Seek error rate.

[Aditya123456]

Hello,
I bought a new Seagate HDD from Amazon and it arrived today.
The first thing I did on receiving it was to boot it up in Ubuntu and check the Smart Variables.
Two variables that bother me are: The Read Error rate: 63088
The Seek Error Rate: 163
Smart details at first powerup:
https://drive.google.com/open?id=0BzvPNlWbQIrRWnBGVERCdlhrcWM

Smart Details at second powerup:
https://drive.google.com/file/d/0BzvPNlWbQIrRdUJZVV9HeE1aejg/view?usp=sharing

Results of Smartctl
---------------------------------------------------------------------------------------------------------------------------
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 100 006 Pre-fail Always - 63088
3 Spin_Up_Time 0x0003 100 100 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 1
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 100 253 030 Pre-fail Always - 455
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 0
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 1
183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0 0 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 067 067 045 Old_age Always - 33 (Min/Max 26/33)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 1
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 1
194 Temperature_Celsius 0x0022 033 040 000 Old_age Always - 33 (0 26 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 253 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 0h+51m+42.380s
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 0
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 7260
---------------------------------------------------------------------------------------------------------------------------

When I bought My WD 1TB Blue, it had nearly all variables 0, except start/stop count: 1, and Power Cycle Count: 1, meaning it was a brand new HDD.

Could you please tell me if it is normal, whether I should RMA it, or whether I should contact Amazon and ask for a replacement?
Please, you help will be highly appreciated.

 

[RARRAF]

send it back and ask for a western digital drive or at least get one with no errors

 

[Aditya123456]

send it back and ask for a western digital drive or at least get one with no errors

OK, but what could be the reason for these errors.
Also, do I contact Amazon for a new drive or Seagate?
Please Help.

 

[RARRAF]

Amazon it ether is not a new drive or damaged getting too you either way Amazon should sort it out for you

 

[Aditya123456]

Amazon it ether is not a new drive or damaged getting too you either way Amazon should sort it out for you

OK, Thanks!

 

[Solandri]

It's a new drive. It shows only 1 stop/start cycle, 1 power cycle, and 0 power on hours.

Your drive is fine. A lot of people assume that low = good, hi = bad in the SMART stats. That's not always the case. For those two values in particular, low = bad, hi = good (i.e. how many operations occurred / how many errors occurred).

http://www.users.on.net/~fzabkar/HDD/Seagate_SER_RRER_HEC.html

And I really disagree with the infatuation most people have with WD. A lot of it is based on misinterpretation of the Backblaze HDD reports. If you use their reports, you need to compare drive models, not manufacturers. All manufacturers put out both good and bad drive models - it's just the nature of R&D. If you insist on using Backblaze's reports on a manufacturer basis, well in their 2016 stats WD has nearly 2x the failure rate of Seagate and Toshiba, 6x that of Hitachi (who sold their 3.5" production to Toshiba as a condition of their merger with WD).

https://www.backblaze.com/blog/hard-drive-reliability-stats-q1-2016/

That plus WD makes some really questionable design and marketing decisions. Artificially removing or limiting features other manufacturers put into all their drives to "create" a new drive category (removing TLER except from Red drives). Very aggressive head parking timeouts. Storing failed sector addresses in the firmware instead of on a removable CMOS chip, so a board swap to repair a fried drive will usually fail. It makes me prefer Hitachi/Toshiba or Seagate over WD.

 

[RARRAF]

yes sorry Solandri is totally correct and makes some interesting reading