New System instability

[mwaibel]

I really wasnt sure where to post this, so i just started here. After a life of console gaming, taking the plunge and building a gaming PC. All seemed to be going well, until I got Windows installed, after a few minutes the PC would freeze and shutdown. Here's some info

HARDWARE:

- ROG STRIX X299-XE GAMING
- i7-7820x
- EVGA GeForce GTX 1080 Ti SC2 GAMING,
- Crucial MX300 525GB 3D NAND SATA M.2 (2280) Internal SSD - CT525MX300SSD4 (boot/only drive for now)
- Corsair Vengeance 16GB (2x8GB) DDR4 3200 (PC4-25600) C16 -Intel 100/200 Series PC memory CMR16GX4M2C3200C16 (x2)
- EVGA 750GQ

System boots fine, itll sit 'idle' for hours, and soon as i go to do anything as small as open a few browser windows PC reboots unexpected. Once it does this ir takes a good 90 seconds or more to get Vid signal back

- not on over heating issue - mobo reading CPU temp @ 32-34C
- When it reboots, nothing in the eventlogs right before the shutdown, leads me to think its not an OS/Driver issue
- already wiped drive once and installed Windows fresh
- no apps yest installed
- I did flash the bios to the newest ASUS, initially it seemed the issue started after that bios flash, so i re-flashed with the original bios at release (verfied hardware support at that bios revision

All device were detected by OS and drivers installed fine, no unknown hardware, the first time i did have all of the current ASUS drivers installed, after rebuild i didnt - issue persisted

As you can see - it has pretty basic system hardware. ANY ADVICE greatly appreciated!!!

(Been in IT a very long time so i can defiantly follow any TS steps etc)

 

[rocktalkrock]

1. Have you looked for any yellow warning signs in Device Manager?
2. Since your motherboard has 3 x16 slots, try booting with the graphics card in the 2nd x16 slot to see if that makes any difference.

Edit: Also make sure your RAM is located in the correct memory slots, DIMM_A1 and DIMM_C1.

 

[Calvin7]

Using multiple memory kits is a sure fire way to get System instability.

 

[mwaibel]

1. Have you looked for any yellow warning signs in Device Manager?
2. Since your motherboard has 3 x16 slots, try booting with the graphics card in the 2nd x16 slot to see if that makes any difference.

Edit: Also make sure your RAM is located in the correct memory slots, DIMM_A1 and DIMM_C1.

all devices are clean - no warnings/unknown devices

Ram is in A1 B1 C1 D1

Only thing i didnt try was the second slot - ill give that a try, ill try anything at this point, cant point point the issue

Thanks!

 

[mwaibel]

Using multiple memory kits is a sure fire way to get System instability.

nope 2 kits of exact dup RAM, the problem is itsnt bsod'ing, its cutting off which is odd, but if i leave it and dont do anything it stays on

 

[rocktalkrock]

Using multiple memory kits is a sure fire way to get System instability.

nope 2 kits of exact dup RAM, the problem is itsnt bsod'ing, its cutting off which is odd, but if i leave it and dont do anything it stays on

Try running with just 1 stick of RAM in slot DIMM_C1. Perhaps one stick of RAM is faulty.

 

[mwaibel]

Using multiple memory kits is a sure fire way to get System instability.

nope 2 kits of exact dup RAM, the problem is itsnt bsod'ing, its cutting off which is odd, but if i leave it and dont do anything it stays on

Try running with just 1 stick of RAM in slot DIMM_C1. Perhaps one stick of RAM is faulty.

do you think a fault stick would cause an unexpected shutdown and not a BSOD? Thats the only reason i didnt try that, didnt seem to fit symptoms - but will def try it in a few min

 

[rocktalkrock]

Using multiple memory kits is a sure fire way to get System instability.

nope 2 kits of exact dup RAM, the problem is itsnt bsod'ing, its cutting off which is odd, but if i leave it and dont do anything it stays on

Try running with just 1 stick of RAM in slot DIMM_C1. Perhaps one stick of RAM is faulty.

do you think a fault stick would cause an unexpected shutdown and not a BSOD? Thats the only reason i didnt try that, didnt seem to fit symptoms - but will def try it in a few min

It's only a guess. At this point you just have to try different ideas.

 

[mwaibel]

Using multiple memory kits is a sure fire way to get System instability.

nope 2 kits of exact dup RAM, the problem is itsnt bsod'ing, its cutting off which is odd, but if i leave it and dont do anything it stays on

Try running with just 1 stick of RAM in slot DIMM_C1. Perhaps one stick of RAM is faulty.

do you think a fault stick would cause an unexpected shutdown and not a BSOD? Thats the only reason i didnt try that, didnt seem to fit symptoms - but will def try it in a few min

It's only a guess. At this point you just have to try different ideas.

no, no i def agree was just curious, diffrent prespective is def required thats why i posted thanks going to try now

 

[mwaibel]

1. Have you looked for any yellow warning signs in Device Manager?
2. Since your motherboard has 3 x16 slots, try booting with the graphics card in the 2nd x16 slot to see if that makes any difference.

Edit: Also make sure your RAM is located in the correct memory slots, DIMM_A1 and DIMM_C1.

moved the graphics card from PCIE x 16 #1 to #2 - system has been stable for 4hrs - so far so good. What did i miss about that first x 16 slot that caused this issue ?

 

[rocktalkrock]

1. Have you looked for any yellow warning signs in Device Manager?
2. Since your motherboard has 3 x16 slots, try booting with the graphics card in the 2nd x16 slot to see if that makes any difference.

Edit: Also make sure your RAM is located in the correct memory slots, DIMM_A1 and DIMM_C1.

moved the graphics card from PCIE x 16 #1 to #2 - system has been stable for 4hrs - so far so good. What did i miss about that first x 16 slot that caused this issue ?

I can't think what the problem would be, but at least now you have time to figure it out. The 2nd x16 slot is just as fast as the 1st slot so you don't need to change back.

 

[acecoolcompany]

If you read the manual - it could be the slot you used ( based on your CPU lanes ) could be set to 0x, 8x or 16x.... You could've had it in a 0x or 8x slot when it required 16x causing an issue causing the instability....

Double-check the number of lanes your cpu unlocks... double check the manual pci-x slot configuration based on lanes...

On a side note: It could be the slot itself is bad - take a photo of it using your phone from a few angles very close up to see if there are damaged or missing pins.... you may need to RMA it if you ever intend to use more than a single card.