Hello. This will be a long read but I have some questions about things I was told by a company trying to get me to buy stuff (sounds bad) but he made it sound legit. I would like anyone with any knowledge on this to please comment in detail and help me understand if its a good idea to get help or not. Because honestly, I had computers all my life and I never had the problem he stated.. and he said its because I don't have something I never had before.. so whats different now? well he said hackers just changed their tactics... so please inform me!
So I built my own computer and I had iolo system mechanic for awhile even prior so I put it on this new computer. I got a call from one of their workers today telling me that their getting a ton of errors and warnings from my computer and he did this:
start menu - event viewer
It brought up a list of a ton of errors and warnings and it said at top number of events is over 54,000 and he said it will eventually get to the critical limit and my computer will crash for good or something along those lines.
A: is this true?
He then opened the task manager and showed me in processes tab that the majority of my windows programs including internet security and stuff has "stopped" and he said only way to get those back is reinstall them but that is how hackers are trying to acess my compter. He then proceeded to show me something on the list called "csrss.exe" and told me that is the Trojan program allowing things in my computer. I also seen one just as suspicious called "AA_V3.exe" only because it also did not have a description.
B: are these bad and is he telling me the straight truth?
He then opened the command prompt screen and typed in
cd..
cd..
tree/f
and it made a huge list of a ton of codes and stuff and half of them were white and half were red. Once it ended at the bottom it said 857 Trojans found and some errors or something and internet security issues.
He then typed in "tracert" fallowed by www.google.com and it came up with my IP that said home and also came up with 12 other IP's which he claimed were all the other computers (hackers) accessing what I access.
C: true stuff?
So he then told me that the problem isn't my computer or my internet provider but its a new age and just like the target thing, this is what hackers are doing now adays so they came out with this internet security filter for 200 dollars.. figures right? lol .. and he said its not a program and doesn't physically connect to my router? somehow I just have it for all my computers and the only time I need to do anything is call them if I switch internets and they will somehow transfer it.
So along with A, B and C what is the educated opinions of the people here at tom's hardware? Is this really the new hacker method and the only way I can save my computer at this point is to get some internet security and have them filter out all my errors and Trojans?
Or.. is there some secret way I can fix this all myself and that guy was just yankin my leg trying to get me to buy his product?
Please help I love my computer ;D thanks everyone!
So I built my own computer and I had iolo system mechanic for awhile even prior so I put it on this new computer. I got a call from one of their workers today telling me that their getting a ton of errors and warnings from my computer and he did this:
start menu - event viewer
It brought up a list of a ton of errors and warnings and it said at top number of events is over 54,000 and he said it will eventually get to the critical limit and my computer will crash for good or something along those lines.
A: is this true?
He then opened the task manager and showed me in processes tab that the majority of my windows programs including internet security and stuff has "stopped" and he said only way to get those back is reinstall them but that is how hackers are trying to acess my compter. He then proceeded to show me something on the list called "csrss.exe" and told me that is the Trojan program allowing things in my computer. I also seen one just as suspicious called "AA_V3.exe" only because it also did not have a description.
B: are these bad and is he telling me the straight truth?
He then opened the command prompt screen and typed in
cd..
cd..
tree/f
and it made a huge list of a ton of codes and stuff and half of them were white and half were red. Once it ended at the bottom it said 857 Trojans found and some errors or something and internet security issues.
He then typed in "tracert" fallowed by www.google.com and it came up with my IP that said home and also came up with 12 other IP's which he claimed were all the other computers (hackers) accessing what I access.
C: true stuff?
So he then told me that the problem isn't my computer or my internet provider but its a new age and just like the target thing, this is what hackers are doing now adays so they came out with this internet security filter for 200 dollars.. figures right? lol .. and he said its not a program and doesn't physically connect to my router? somehow I just have it for all my computers and the only time I need to do anything is call them if I switch internets and they will somehow transfer it.
So along with A, B and C what is the educated opinions of the people here at tom's hardware? Is this really the new hacker method and the only way I can save my computer at this point is to get some internet security and have them filter out all my errors and Trojans?
Or.. is there some secret way I can fix this all myself and that guy was just yankin my leg trying to get me to buy his product?
Please help I love my computer ;D thanks everyone!
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