New Titan Xp Installed, PC Loses Power

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tramik

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Oct 15, 2010
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Installed my Titan Xp, and now while gaming, my PC will randomly lose power, then come back on immediately after.

I have a RM1000 PSU. Hooked up the Titan Xp using the 8 and 6 pin PCI cables, even tried seperate ones.

This wasn't an issue when I was using my two GTX 980's in SLI.

I was able to run benchmarks (3D Mark) fine, several times. It just seems to happen when gaming after 30 minutes or so.

Edit: Just fired up a game of Overwatch and it happened before the game even started... =\

Any idea on how to troubleshoot this best?
 
Solution
rcald2000
Stop and lets backtrack for a moment. Your screen shot showed the Asus alert "power supply surges detected during the previous power on...". In my opinion, the likely cause of this is the power feeding into your computer. I've quoted Tom's Hardware user moulderhere posting from a older posting from 2013:

http://www.tomshardware.com/answers/id-1773912/asus-anti-surge-problems.html

Hold up, PLEASE.

STOP!

Go to local hardware store, get yourself a 3 prong circuit tester. These are like $10, and have 3 lights. You plug it into the wall socket and usually lights up 2 amber for correct circuit.

You need to ensure your wall wiring is proper. Why?
Because testing another power supply when your wall wiring is bad will cause the power...
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Check all connections, especially on the power cable and at the socket.
Do you have a surge protector?
Why get a Titan XP and not two 1080 Tis?
Usually that's associated with GPU instability, but given you haven't OC'd it that's strange.
RMA it anyway if you can, just say its shutting down your system when plugged in and get a refund to go get a 1080ti.
 
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I suggest you DOWNCLOCK the card to troubleshoot. It's probably the card itself causing issues, not a power issue.

Or just RMA the card, since it seems pretty unlikely there's anything you can do to resolve the situation. Downclocking isn't really acceptable for a card like this, and you had sufficient POWER (proven to work) so that really just leaves an unstable card.
 
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It's not impossible that too much power is going to the motherboard. I wouldn't expect that to happen, but it's worth inquiring about with Tech Support otherwise returning the card won't change anything likely.

The RX-480 had that issue on launch. There is power to the motherboard AND via the extra connectors. The went over spec to the motherboard and a small number of boards (probably only cheaper ones) had problems.

I DOUBT this is the issue, though if you can test in a different system that would be useful.
 
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Yeah, I'm RAMing now. At the end of the day, it's the only variable that's changed. Hard to think it's the PSU when the wattage from two GTX 980's is higher.

I think that last error was just because it did a quick crash/boot while gaming.
 
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Hey,

I've had a similar issue happen to me. Does yours give you any error ? If not then check your log files and post the error code here. My RAM was corrupted replacing the RAM solved it. 2x4GB DDR3.
 
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I don't need to, the issue is only with the specific card and works with his old setup, the unit is very high quality, and the graphics intensive applications running over time are the only things causing it to crash.
3DMark draws much more power than a session of overwatch would, therefore factoring out the PSU as the potential problem, unless it's random surges which would have been present in the older setup as well, especially considering it also drew significantly more power than a Titan Xp.
 
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I also had issues with Overwatch being caused by ram. At first I thought it was the PSU. The crashes only happened when I launched games. But you might be right in this case.
 
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Stop and lets backtrack for a moment. Your screen shot showed the Asus alert "power supply surges detected during the previous power on...". In my opinion, the likely cause of this is the power feeding into your computer. I've quoted Tom's Hardware user moulderhere posting from a older posting from 2013:

http://www.tomshardware.com/answers/id-1773912/asus-anti-surge-problems.html

Hold up, PLEASE.

STOP!

Go to local hardware store, get yourself a 3 prong circuit tester. These are like $10, and have 3 lights. You plug it into the wall socket and usually lights up 2 amber for correct circuit.

You need to ensure your wall wiring is proper. Why?
Because testing another power supply when your wall wiring is bad will cause the power supply to be bad as well.

Maybe the Asus anti-surge is triggered by your bad wiring in your house? Improper grounding?
Have it checked out.

If you're absolutely certain that no condition is present then you may consider disabling the feature. But I would strongly caution you from doing so until you've fully investigated the cause of the alert.

Power supply surges detected during the previous power on. [SOLVED]
https://www.youtube.com/watch?v=nxN0J6o8noE
 
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Solution
Addendum: Just because the PSU worked previously with two 980's in SLI, doesn't mean that it's not triggering the event with single Titan XP. I'm aware that the wattage of the single card is less. Were it me, I would contact Asus support. They should be adept at troubleshooting their own product. In addition to using a plug-in circuit tester, I would also temporarily move the rig in the house to another duplex (outlet) on a different 15/20 amp circuit and try to reproduce the problem.
 
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I thought I mentioned this but I must not have.
In older houses with dated electrical setups this is common, but given it didn't happen beforehand, and swapping back in the cards got rid of the issues, it all traces back to the GPU.
I believe it should be returned regardless since a Titan XP is extremely poor value for gaming, two 1080Tis would be a better fit, but again, testing on a different circuit like rcald2000 mentioned couldn't hurt.
Asus won't be able to help, not related to their hardware.
 
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