[SOLVED] New Wireless Card Losing Internet Connection

[totoroto]

Hello. I recently purchased and installed a new wireless card: https://www.amazon.com/dp/B07YB7HSFZ/ref=emc_b_5_i

I can connect to wifi fine, but after a while, I will lose internet connection, but wifi says I am still connected with internet access. I have the latest drivers installed. Could someone help me out? Thank you.

 

[helpstar]

update your motherboard´s BIOS

update drivers for the Intel AX200 wi-fi chipset

Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

This download record installs the Windows® 10 WiFi package drivers 22.70.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters.

downloadcenter.intel.com

did you try a different router/modem/hot spot?

 

[totoroto]

update your motherboard´s BIOS

update drivers for the Intel AX200 wi-fi chipset

Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

This download record installs the Windows® 10 WiFi package drivers 22.70.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters.

downloadcenter.intel.com

did you try a different router/modem/hot spot?

Thanks for the reply. I will update my BIOS when I have the chance and let you know the outcome. Thanks again!

 

[totoroto]

update your motherboard´s BIOS

update drivers for the Intel AX200 wi-fi chipset

Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

This download record installs the Windows® 10 WiFi package drivers 22.70.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters.

downloadcenter.intel.com

did you try a different router/modem/hot spot?

After flashing the BIOS, I am having the same issue. However, this time, I am having high latency in video games. Can you help in any way?

 

[Ralston18]

Did you remove or otherwise disable any other network adapters: wired or wireless?

Double check that the new wireless card is fully and firmly seated in its' slot.

Verify that the antennas are fully and squarely installed and correctly oriented. Are the antennas sitting down at floor level perhaps? Are there antenna extension cables available?

Make and model router?

Run "ipconfig /all" via the Command Prompt and post the results.

 

[totoroto]

Did you remove or otherwise disable any other network adapters: wired or wireless?

Double check that the new wireless card is fully and firmly seated in its' slot.

Verify that the antennas are fully and squarely installed and correctly oriented. Are the antennas sitting down at floor level perhaps? Are there antenna extension cables available?

Make and model router?

Run "ipconfig /all" via the Command Prompt and post the results.

Hello

The only adapters are my ethernet, bluetooth, and wireless. The card is firmly in its spot. The antennas are pointing upwards.

My router is a Netgear R6300v2

These are my results after running ipconfig /all:

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-PP02FPV
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (7) I219-V
Physical Address. . . . . . . . . : 04-92-26-D4-DC-88
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 02-13-EF-F2-38-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #5
Physical Address. . . . . . . . . : 00-13-EF-F2-38-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek 8812BU Wireless LAN 802.11ac USB NIC
Physical Address. . . . . . . . . : 00-13-EF-F2-38-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::909f:9743:7bf6:28ef%7(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 24, 2020 6:25:24 PM
Lease Expires . . . . . . . . . . : Friday, September 25, 2020 6:25:24 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 100668399
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-9D-2B-82-04-92-26-D4-DC-88
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : FC-77-74-5D-62-DF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

[Ralston18]

This (via "ipconfig /all"):

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek 8812BU Wireless LAN 802.11ac USB NIC

===========

Your new wireless card is not USB.

Google "realtek 8812bu wireless lan 802.11ac usb nic"

Could be a driver mismatch.

Double check the wireless network drivers that you installed.

First ensure that the driver was correct and second, even if correct, that the download itself was correct and not corrupted.

 

[totoroto]

This (via "ipconfig /all"):

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek 8812BU Wireless LAN 802.11ac USB NIC

===========

Your new wireless card is not USB.

Google "realtek 8812bu wireless lan 802.11ac usb nic"

Could be a driver mismatch.

Double check the wireless network drivers that you installed.

First ensure that the driver was correct and second, even if correct, that the download itself was correct and not corrupted.

Oh, sorry. I had my dongle in to see if it would work. Here's ipconfig /all with my wireless card

Host Name . . . . . . . . . . . . : DESKTOP-PP02FPV
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (7) I219-V
Physical Address. . . . . . . . . : 04-92-26-D4-DC-88
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless-AC 9560 160MHz
Physical Address. . . . . . . . . : FC-77-74-5D-62-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #6
Physical Address. . . . . . . . . : 8C-C6-81-19-03-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #7
Physical Address. . . . . . . . . : 8E-C6-81-19-03-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz
Physical Address. . . . . . . . . : 8C-C6-81-19-03-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.9(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 24, 2020 8:26:51 PM
Lease Expires . . . . . . . . . . : Friday, September 25, 2020 8:26:53 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : FC-77-74-5D-62-DF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

[Ralston18]

What dongle was that?

What router (or modem/router) do you have?

How many network devices do you have? Any assigned static IP addresses?

Run "arp -a" via the Command Prompt and post the results.

 

[helpstar]

Check the link speed
https://www.windowscentral.com/how-determine-wi-fi-and-ethernet-connection-speed-windows-10

alter the antennas till the speed is increasing

update the router´s firmware if not up to date
https://www.netgear.com/support/product/r6300v2.aspx#Firmware Version 1.0.4.42

be sure to connect to the 5GHz network

try the 2.4GHz as well, might be more stable but slower

just for your information:
the router is "only" supporting this, no AX :
IEEE® 802.11 b/g/n 2.4 GHz
IEEE 802.11 a/n/ac 5.0 GHz AC

 

[totoroto]

Hi helpstar and Ralston,

I installed the driver for my dongle, and everything has been going smoothly for about an hour now. If you care to take a look, I will post any future problems I have, or just create a new post. Thank you very much for your time.