new workstation Windows 7 can connect to WiFi but no internet access

[AAFF]

I just bought a new HP Z1 workstation. I can connect to my home WiFi with it but not to the internet. I know my WiFi is working because my laptop connects just fine. I have tried a full system recovery. I have used IE and Mozilla Firefox. Did full System Extensive Test diganostic per HP and everything passed. . .
Any ideas??
thnks

Susan

 

[rgd1101]

do "ipconfig /all" in a command prompt and post the result here

 

[ingtar33]

when you connect to the wifi can you see any of the devices connected to the wifi in your network? if not then you might not actually be connected to the wifi...

here are some basic troubleshooting steps to try...
1) connect the pc directly to the router via a lan cable. make sure you can access the net from the pc at all.
2) when connected wireless, right click on the wireless icon in the taskbar, select "open network and sharing options" then on the right hand side of the screen select "manage wireless networks", then remove your home network from the list of wireless networks. then try to reconnect.
3) double check the router's setup, when connected via a lan cable to the router, type 192.168.0.1 (typically, sometimes it will be 192.168.1.0, if neither of those work, hit your windows key, type cmd into the search bar, and then ipconfig in the command prompt, the "default gateway" is the address you need to type into the internet browser. checkout the wireless setup in the router. make sure you're using the right password, double check the router does not have a static ip (typically static ip wireless routers are limited to 10-20 devices that can connect... ever... or at least until you reset the router. if it is static, then a router reboot is probably needed to clear out the "other devices"). make sure the router isn't set up to only allow certain MAC addresses to connect... and double check to make sure there aren't any ip address conflicts (this is typically a problem with static ip routers; though it also can happen if you have a wireless hub configured improperly attached to the network).
4) if you can't determine that anything is wrong... try a reboot of the router. unplug it... wait a minute then plug it back in.

 

[AAFF]

C:\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Wanda
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : B4-B6-76-EC-3E-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
Physical Address. . . . . . . . . : B4-B6-76-EC-3E-2A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:d:ca00:62a:d17e:d67d:d5e9:20a1(Prefe
rred)
Temporary IPv6 Address. . . . . . : 2601:d:ca00:62a:8da7:10be:49be:7aa3(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::d17e:d67d:d5e9:20a1%14(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, June 26, 2014 9:03:14 PM
Lease Expires . . . . . . . . . . : Thursday, July 03, 2014 9:03:14 PM
Default Gateway . . . . . . . . . : fe80::5e57:1aff:fe18:78a1%14
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 263501430
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-3D-D7-30-D8-D3-85-92-7B-FA

DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : D8-D3-85-92-7B-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.il.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3cdf:280f:e7f3:4697(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3cdf:280f:e7f3:4697%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\>

 

[AAFF]

Very difficult to connect new workstation directly to modem. On different floors and workstation weighs 50 lbs. Any other ways to test ?

 

[ingtar33]

your default gateway is "10.0.0.1"; unless you have a cisco router, you definitely aren't connected wirelessly properly. commercial routers might have that ip address, home systems do not.


hit the windows key and type cmd into your laptop's command prompt, post what the default gateway address is on your laptop. lets confirm my suspicion on this one.

or you can just delete the wireless connection and reconnect while rebooting the modem. that might fix it too...

 

[AAFF]

when you connect to the wifi can you see any of the devices connected to the wifi in your network? if not then you might not actually be connected to the wifi...

here are some basic troubleshooting steps to try...
1) connect the pc directly to the router via a lan cable. make sure you can access the net from the pc at all.
2) when connected wireless, right click on the wireless icon in the taskbar, select "open network and sharing options" then on the right hand side of the screen select "manage wireless networks", then remove your home network from the list of wireless networks. then try to reconnect.
3) double check the router's setup, when connected via a lan cable to the router, type 192.168.0.1 (typically, sometimes it will be 192.168.1.0, if neither of those work, hit your windows key, type cmd into the search bar, and then ipconfig in the command prompt, the "default gateway" is the address you need to type into the internet browser. checkout the wireless setup in the router. make sure you're using the right password, double check the router does not have a static ip (typically static ip wireless routers are limited to 10-20 devices that can connect... ever... or at least until you reset the router. if it is static, then a router reboot is probably needed to clear out the "other devices"). make sure the router isn't set up to only allow certain MAC addresses to connect... and double check to make sure there aren't any ip address conflicts (this is typically a problem with static ip routers; though it also can happen if you have a wireless hub configured improperly attached to the network).
4) if you can't determine that anything is wrong... try a reboot of the router. unplug it... wait a minute then plug it back in.

your default gateway is "10.0.0.1"; unless you have a cisco router, you definitely aren't connected wirelessly properly. commercial routers might have that ip address, home systems do not.


hit the windows key and type cmd into your laptop's command prompt, post what the default gateway address is on your laptop. lets confirm my suspicion on this one.

or you can just delete the wireless connection and reconnect while rebooting the modem. that might fix it too...

 

[AAFF]

your default gateway is "10.0.0.1"; unless you have a cisco router, you definitely aren't connected wirelessly properly. commercial routers might have that ip address, home systems do not.


hit the windows key and type cmd into your laptop's command prompt, post what the default gateway address is on your laptop. lets confirm my suspicion on this one.

or you can just delete the wireless connection and reconnect while rebooting the modem. that might fix it too...

 

[Guest]

I have to disagree with ingtar33. Although 10.0.0.1 is not as common as a 192 ip scheme it is legitimate. I believe the newer netgear routers use it. Everything appears to working fine as well as your dns. Is your network secure. You might want to take security off for the moment to take that out of the loop for trouble shooting purposes.

 

[AAFF]

Default gateway on laptop is 10.0.0.1

 

[AAFF]

No security. I turned off Firewall

 

[Guest]

Check internet options, connections, lan settings...Make sure there is no check box next to use proxy server. Malware will do this sometimes preventing internet access.

 

[AAFF]

Check internet options, connections, lan settings...Make sure there is no check box next to use proxy server. Malware will do this sometimes preventing internet access.

No Proxy

 

[AAFF]

Anything else I can try wirelessly? Going to have someone help me schlep the workstation down to where modem is and try hard connection next. If I can't connect when directly hooked up to modem does that mean I need to return Workstation? Are there any fixes? Got unit through EBay and am regretting it.

 

[rgd1101]

Is the network icon have the yellow triangle? or it is just an issue with the web browser?

 

[ingtar33]

I have to disagree with ingtar33. Although 10.0.0.1 is not as common as a 192 ip scheme it is legitimate. I believe the newer netgear routers use it. Everything appears to working fine as well as your dns. Is your network secure. You might want to take security off for the moment to take that out of the loop for trouble shooting purposes.

they don't... netgear uses the same 192.168.0.1 they have always used.

Since the OP's laptop is connected through 10.0.0.1 i'm gonna have to roll with it and guess he has a cisco router...

there is possibly an ip conflict... that can cause this... or your wireless card/adaptor doesn't work... or any number of things happening.

did you try rebooting the router and delete the wireless network on your pc? then reconnect after it comes back on line?