Question Newegg Customer Service - Deceptive Practices

[MrN1ce9uy]

Newegg's offer to replace turns into a non-negotiable refund after card is sent back. They refuse to reach out to customer or manufacturer before reaching a final decision.

 

[punkncat]

I am not sure I follow how them refunding your purchase price in accordance with their printed policy is "ripping you off for $300".

 

[MrN1ce9uy]

I am not sure I follow how them refunding your purchase price in line with their printed policy is "ripping you off for $300".

Because there was no option to refund. Only an option to replace. That's deceptive.

Don't tell me you can replace it if you in fact cannot.

 

[punkncat]

Because there was no option to refund. Only an option to replace. That's deceptive.

You clearly stated it was a part of the "small print". Not deceptive. It may not make you happy, but at least you have your money back. Not sure I am seeing the issue here. Bad card. No stock. Refund. Seems like a perfectly acceptable situation to me. Buy another card.

 

[MrN1ce9uy]

You clearly stated it was a part of the "small print". Not deceptive. It may not make you happy, but at least you have your money back. Not sure I am seeing the issue here. Bad card. No stock. Refund. Seems like a perfectly acceptable situation to me. Buy another card.

They could simply return me my GPU. Sounds simple enough. I paid for it after all.

It doesn't hurt to reach out to the customer, instead of taking their stuff and not giving them fair market value for it.

 

[MrN1ce9uy]

You clearly stated it was a part of the "small print". Not deceptive. It may not make you happy, but at least you have your money back. Not sure I am seeing the issue here. Bad card. No stock. Refund. Seems like a perfectly acceptable situation to me. Buy another card.

The same GPU can only be bought new for $879.99 now. How am I supposed to buy a new GPU with only 60% of the market value refunded to me?

Since when does a request to replace turn into a non-negotiable refund? That's an absurd policy.

 

[punkncat]

They could simply return me my GPU. Sounds simple enough. I paid for it after all.

It doesn't hurt to reach out to the customer, instead of taking their stuff and not giving them fair market value for it.

I mean, there is no point in sitting to argue about the situation. If you made the determination that the card was bad due to it causing freezing on different systems, it doesn't really seem to make sense to me why you would want it back. I don't know what the process is on their end when they discover bad/returned products. In my own experience working retail tool sales and repair almost 100% of anything that was returned, regardless of reason, was then required by the manufacturers and suppliers to destroy it and show proof of having done so.

It is not unusual or uncommon for parts that are no longer in production to have price hikes. It certainly isn't Newegg's fault that your card failed but in a situation like this what else could they possibly do about it? It isn't like they are going to stay in business by offering you $300 more dollars you never spent with them in order to deal with market forces and conditions they have no control over.

I understand your indignation but being pissed isn't going to accomplish one single thing about it. Your choices at this point should be clear in that you are either going to have to step down in performance, go used, or save some money to add with the purchase price. I hope that, in the meantime, you have another spare graphics card you can use in place.

Hate that it turned out this way for you.

 

[hotaru.hino]

The same GPU can only be bought new for $879.99 now. How am I supposed to buy a new GPU with only 60% of the market value refunded to me?

That's not how it works.

You gave the company $530. What sense does it make for them to refund you more than you paid for? Would it make sense for the company to ask you for ~$300 within the return window period because the market value of the item increased and they'd like the difference to make up for the loss?

 

[MrN1ce9uy]

That's not how it works.

You gave the company $530. What sense does it make for them to refund you more than you paid for? Would it make sense for the company to ask you for ~$300 within the return window period because the market value of the item increased and they'd like the difference to make up for the loss?

It's the fact they sent me documents/receipts saying "Non-refundable, Replace only." Then they refund me after I return it be replaced.

 

[punkncat]

It's the fact they sent me documents/receipts saying "Non-refundable, Replace only." Then they refund me after I return it be replaced.

If I were to offer an opinion on it based purely on conjecture it is likely a policy based around scalpers rather than 'service oriented'.

 

[hotaru.hino]

It's the fact they sent me documents/receipts saying "Non-refundable, Replace only." Then they refund me after I return it be replaced.

I could literally sell the card on eBay for $700.

So you want your defective card back so you can sell it to some sucker on eBay?

 

[MrN1ce9uy]

If I were to offer an opinion on it based purely on conjecture it is likely a policy based around scalpers rather than 'service oriented'.

Probably so, which I completely understand. But I did not know of the refund policy until after I was notified I was being refunded. The up front documents said "Non-refundable, replace only." Anyway, lesson learned. Don't send a GPU back to Newegg, ever. You could get ripped off.

So you want your defective card back so you can sell it to some sucker on eBay?

I want my defective card back so I can perform the proper RMA through MSI OR sell it at market value. MSI would warranty it even second-hand. Newegg just ripped me off based on a policy that contradicted the information they put in front of me.

 

[hotaru.hino]

I want my defective card back so I can perform the proper RMA through MSI OR sell it at market value. MSI would warranty it even second-hand. Newegg just ripped me off based on a policy that contradicted the information they put in front of me.

Even if MSI handles warranties simply based on the serial number of the GPU, you're just passing the inconvenience on to the next person. And there's still a chance MSI will not honor the warranty leaving that person with a paperweight.

And you still provided no logical explanation for why NewEgg, or any store, has to refund you the market value of the product. Imagine the other direction: you paid $530 and the market value dropped to $400. If you want NewEgg to refund you the market value of the card, you're going to get $400 back and will be out $130. If you want one way, you have to have it both ways.

 

[MrN1ce9uy]

Even if MSI handles warranties simply based on the serial number of the GPU, you're just passing the inconvenience on to the next person. And there's still a chance MSI will not honor the warranty leaving that person with a paperweight.

And you still provided no logical explanation for why NewEgg, or any store, has to refund you the market value of the product. Imagine the other direction: you paid $530 and the market value dropped to $400. If you want NewEgg to refund you the market value of the card, you're going to get $400 back and will be out $130. If you want one way, you have to have it both ways.

I didn't say they have to refund the market value. You're making stuff up. And it's not a paper weight, it runs very well when under load. It simply freezes while browsing the web. At least give me and MSi the chance to get the warranty done. Don't take other people's stuff. Newegg said "Non-refundable, REPLACE ONLY!" Now that you have possession of the GPU, you are refunding it? Sounds deceptive.

 

[MrN1ce9uy]

Look, I hate when things like this happen. But they flat out lied about being non-refundable. That statement encouraged me to send the GPU back to them.

 

[hotaru.hino]

I didn't say they have to refund the market value. You're making stuff up.

Uh no, I'm saying this based on these two things you said

That's deceptive and now I feel they ripped me off for $300 and knew exactly what they were doing the whole time.

The same GPU can only be bought new for $879.99 now. How am I supposed to buy a new GPU with only 60% of the market value refunded to me?

I don't see how NewEgg ripped you off $300 when they refunded you what you paid for it. And the only way I see this $300 value being thrown around is you mentioning the current market price.

NewEgg didn't rip you off money wise. Ripping you off would be you losing money. All I'm seeing here is you didn't like having a card that was defective and you could just turn it around on eBay for more than you paid and NewEgg robbed you of that opportunity.

Don't take other people's stuff. Newegg said "Non-refundable, REPLACE ONLY!" Now that you have possession of the GPU, you are refunding it? Sounds deceptive.

Then you can file a complaint with BBB or whoever is the equivalent in your country. But your intent on what to do if you got it back doesn't win any points with me anyway.

Honestly I would've ignored this if you didn't mention those things and just pointed out NewEgg didn't ask if you wanted the card back instead of a refund.

 

[MrN1ce9uy]

Uh no, I'm saying this based on these two things you said



I don't see how NewEgg ripped you off $300 when they refunded you what you paid for it. And the only way I see this $300 value being thrown around is you mentioning the current market price.

NewEgg didn't rip you off money wise. Ripping you off would be you losing money. All I'm seeing here is you didn't like having a card that was defective and you could just turn it around on eBay for more than you paid and NewEgg robbed you of that opportunity.


Then you can file a complaint with BBB or whoever is the equivalent in your country. But your intent on what to do if you got it back doesn't win any points with me anyway.

Honestly I would've ignored this if you didn't mention those things and just pointed out NewEgg didn't ask if you wanted the card back instead of a refund.

The GPU would have went to MSI instead of Newegg, but Newegg told me they could replace it and not refund it. Then, they turn around and do the exact opposite without asking me. I want the GPU RMA'd. You sound moronic for caring what I want to do with something I paid for. Stop telling me what my intent is. I said it could be sold for more than that because it can be. It was working fine 99% of the time. Fact is I don't want to sell it i want it replaced. If you can't replace it give it back to me. And for crying out loud, stop lying to customers.