Hello my friends at Tom's Harware!! I am coming to you today saying that Newegg has denied my RMA for my Asus Rampage IV Formula. I honestly have no idea why. I called up and said "hey listen, I got my board in the mail today and im going to rma it so we can get this over with. We have around 4 pent cpu pins in the bottom left. The cpu socket that protects the pins was off the board behind the board." They said everything is okay, just send it back.
A week goes by and the receive it and they approve it. After a few minutes I get an email saying "Motherboard or CPU was received with apparent end-user caused physical damage to CPU socket contact pins that are bent and twisted beyond repair". I am outraged and furious. They denied my RMA even though it said it was approved? They are sending the board back to me and I do not want it! I will then have to RMA the board with Asus and pay for the repairs. What can I do guys? Any suggestions? I contacted them via live chat and they denied to help me and I asked to speak with a manager and they said one will contact me today sometime via phone. What can I do?
Thanks a lot, also sorry for venting. Had to let if out somewhere =/
A week goes by and the receive it and they approve it. After a few minutes I get an email saying "Motherboard or CPU was received with apparent end-user caused physical damage to CPU socket contact pins that are bent and twisted beyond repair". I am outraged and furious. They denied my RMA even though it said it was approved? They are sending the board back to me and I do not want it! I will then have to RMA the board with Asus and pay for the repairs. What can I do guys? Any suggestions? I contacted them via live chat and they denied to help me and I asked to speak with a manager and they said one will contact me today sometime via phone. What can I do?
Thanks a lot, also sorry for venting. Had to let if out somewhere =/