NewEgg / FedEx Worst Experience Ever.

[SorcierX83]

So, I ordered a $1300 laptop from Newegg, Thursday morning @ ~5:00am.

Paid:

Laptop $1300
Rush Processing: $2.99
Overnight Shipping: $40

Now we get to fun part.

For some reason FedEx "held" "delayed" my order in Newark NJ for 24 hours, seen below.

Oct 3, 2014 9:30 PM Departed FedEx location NEWARK, NJ
Oct 2, 2014 9:30 PM Arrived at FedEx location NEWARK, NJ

Now, it shows up at a FedEx local sort facility.

Oct 4, 2014 12:50 AM At destination sort facility LATHAM, NY


1st things 1st.

I take 1/2 the day off so I can be there to get my package as I am very excited with my new purchase.

FedEx site never updates on Oct. 3rd until after 3pm. Up until that point it says " Scheduled to be delivered by 3:00pm Oct 3. " So 3pm rolls around, still no package, sometime between 3pm and 4pm their website updates to:

" Estimated delivery :
N/A
COHOES, NY US"

Awesome, just lost 1/2 day pay to pick up a package that was NEVER going to arrive on time with 0 notice as to the fact.

So, I get on the phone with FedEx ( now that it's arrived at a sort facility ). Tell them I would like to pick up my package. Their response " We cannot allow you to do that with out the Sender telling us to allow it. " .... wait what? It's my package, it's less than 10miles away and I can't pick it up without authorization from the sender? I've paid for it, it's been shipped.

Okay, now I'm a little frustrated, but, say "Okay if I can get Newegg to call you and authorize pick-up can I pick it up today at the sort facility?" response " Yes you may pick it up today if the Sender authorizes it "

Called Newegg, told them what's happening, their response " it will take 24-48hours for us to get authorization for you to pick up your package " ... what? "so the soonest you would be able to pick it up is Monday. "

Okay, now I'm officially pissed off.


Overall I've always been happy with Newegg Service, but this situation, instills pure hatred for the company and everything it stands for. How can a multi-billion dollar company ship something using a carrier that makes it absolutely impossible for you to pick-up your package without calling the president of the company that shipped such order.

Final notes:

I will never use Newegg again or anyone that ships using FedEx.

I hope this will either deter you from paying for the "overnight" shipping method when using FedEx paired with Newegg, or using Newegg in general.

I honestly can't put into words how frustrated I really am, I tried, but it's not even the tip of this iceberg of anger towards these 2 companies.

 

[NeweggSupport]

Hi SorcierX83,

We're terribly sorry to hear about the difficulties you are having with your delivery. We'd definitely want to look into this for you, would you mind providing your order details to us at wecare@newegg.com and please reference this post on Toms Hardware? Thank you and we look forward to hearing from you.

Newegg Support