Here is my story. I decided to rma an evga 7900gt. My rma type refund / unsatisfied. Before actually getting an rma I checked their faq page so I knew I was getting hit with a 15% restock fee and being that I paid by check I knew my refund would be by check. I mailed off the return 6/2/06 and recieved my check today 6/23/06. Here are the emails with NewEgg support in between.
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6/5/06 recieved email
RMA# 20733003 was successfully delivered to our warehouse on 6/5/2006. This is simply a confirmation of delivery email; an additional notification indicating all of the contents we have received will be sent to your email address once we open the RMA'd package.
Type of RMA: RMA Refund
ADDITIONAL NOTES:
Please allow an additional 2-3 business days for your RMA to process.
Due to item availability, some repair RMAs may be delayed and/or changed to refund.
-----------------------------------
6/6/06 recieved email
Previously we sent you an email to alert you that your RMA had successfully arrived to our warehouse. We have since opened the package and are hereby notifying you of the contents we received:
14-130-015 VGA EVGA|GF 7900GT 256-P2-N564 (Quantity: 1 )
Type of RMA: RMA Refund
ADDITIONAL NOTES:
Please allow an additional 2-3 business days for your RMA to process.
Due to item availability, some repair RMAs may be delayed and/or changed to refund.
This is an automated E-mail for your RMA# 20733003.Please do not reply!
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6/6/06 I checked status at newegg site
RMA Number RMA Type Time & Date Amount Tax Status
20733003 Refund 6/2/2006 9:13:34 AM $288.99 $0.00 Step 3
RMA Status Legend
Step 1: Your RMA number has been approved. Once Newegg.com receives your RMA, please allow 3-4 business days for the return to process and a replacement to ship or a refund to be issued.
Step 2: Your RMA has been received and the contents of your return will be inspected shortly. If, for any reason, there is a problem with your return, Newegg.com will contact you via email with further details (please refer to the RMA Inspection & RMA Backorder Status Legend when applicable).
Step 3: Your RMA has been inspected, approved and posted. If you opted for a replacement, a sales order number will be generated shortly and you will receive status updates and tracking information via email. If your RMA type is refund, you will be refunded forthwith.
My observation: Ya I'm status 3, I took the word "forthwith" at face value, what dummy.
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I waited till 6/15/06 before emailing support with
HI guys
It's just another of those where's my money emails. I received an confirmation email for my RMA 20733003 on Tuesday June 6. My math goes 2-3 business days processing= Friday June 9. I'm assuming process time = check in the mail. Is that a wrong assumption? If it's not then it's had the weekend to travel and three business days to be delivered= should have been here by now.. Since your RMA 3step process doesn't include a your check is in the mail for refunds step I'm left not in the know. Bottom line, can you tell me when and or if the check was mailed?
sorry for my impatience,
-------------------------------------------
6/15/06 received email
Reference number: LTK25011289622X Please use this ticket number in any correspondence with Newegg.com.
Subject: RMA 20733003
Thank you for contacting Newegg.
We apologize for any inconvenience this may be causing you. In reviewing your account I note that your RMA has been completed. The refund was issued back to you, via check, on 06/06.
If you have any further questions or concerns, please visit our FAQs page.
Thank you,
Yubia Pantoja
--------------------------------------------------------
6/16/06 I sent
Thank you for your prompt response
Another days mail delivery has gone by and still no check. I checked your FAQ page but could not find the answer to this question. How long before you will trace your check or the method you used to send it? It is now 8 business days since the date you say you issued the check.
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6/20/06 I recieved
Reference number: LTK25011289622X Please use this ticket number in any correspondence with Newegg.com.
Subject: RMA 20733003
Thank you for contacting Newegg.
I do apologize for this confusion. I have contacted our Accounting department to further investigate this situation. The 6th was the day that the check was posted in your account. However, the check was issued and sent until the 19th. It takes 8-14 days for your to receive the check on the mail. Once again I do apologize for any inconvenience this delayed may be causing you and I thank you in advance for your understanding and patience.
----------------------------------------------------
conclusion:
date on check 6/19/06
postmark on envelope 6/20/06
now everyone knows!
---------------------
6/5/06 recieved email
RMA# 20733003 was successfully delivered to our warehouse on 6/5/2006. This is simply a confirmation of delivery email; an additional notification indicating all of the contents we have received will be sent to your email address once we open the RMA'd package.
Type of RMA: RMA Refund
ADDITIONAL NOTES:
Please allow an additional 2-3 business days for your RMA to process.
Due to item availability, some repair RMAs may be delayed and/or changed to refund.
-----------------------------------
6/6/06 recieved email
Previously we sent you an email to alert you that your RMA had successfully arrived to our warehouse. We have since opened the package and are hereby notifying you of the contents we received:
14-130-015 VGA EVGA|GF 7900GT 256-P2-N564 (Quantity: 1 )
Type of RMA: RMA Refund
ADDITIONAL NOTES:
Please allow an additional 2-3 business days for your RMA to process.
Due to item availability, some repair RMAs may be delayed and/or changed to refund.
This is an automated E-mail for your RMA# 20733003.Please do not reply!
----------------------------------------------------
6/6/06 I checked status at newegg site
RMA Number RMA Type Time & Date Amount Tax Status
20733003 Refund 6/2/2006 9:13:34 AM $288.99 $0.00 Step 3
RMA Status Legend
Step 1: Your RMA number has been approved. Once Newegg.com receives your RMA, please allow 3-4 business days for the return to process and a replacement to ship or a refund to be issued.
Step 2: Your RMA has been received and the contents of your return will be inspected shortly. If, for any reason, there is a problem with your return, Newegg.com will contact you via email with further details (please refer to the RMA Inspection & RMA Backorder Status Legend when applicable).
Step 3: Your RMA has been inspected, approved and posted. If you opted for a replacement, a sales order number will be generated shortly and you will receive status updates and tracking information via email. If your RMA type is refund, you will be refunded forthwith.
My observation: Ya I'm status 3, I took the word "forthwith" at face value, what dummy.
----------------------------------------------------
I waited till 6/15/06 before emailing support with
HI guys
It's just another of those where's my money emails. I received an confirmation email for my RMA 20733003 on Tuesday June 6. My math goes 2-3 business days processing= Friday June 9. I'm assuming process time = check in the mail. Is that a wrong assumption? If it's not then it's had the weekend to travel and three business days to be delivered= should have been here by now.. Since your RMA 3step process doesn't include a your check is in the mail for refunds step I'm left not in the know. Bottom line, can you tell me when and or if the check was mailed?
sorry for my impatience,
-------------------------------------------
6/15/06 received email
Reference number: LTK25011289622X Please use this ticket number in any correspondence with Newegg.com.
Subject: RMA 20733003
Thank you for contacting Newegg.
We apologize for any inconvenience this may be causing you. In reviewing your account I note that your RMA has been completed. The refund was issued back to you, via check, on 06/06.
If you have any further questions or concerns, please visit our FAQs page.
Thank you,
Yubia Pantoja
--------------------------------------------------------
6/16/06 I sent
Thank you for your prompt response
Another days mail delivery has gone by and still no check. I checked your FAQ page but could not find the answer to this question. How long before you will trace your check or the method you used to send it? It is now 8 business days since the date you say you issued the check.
--------------------------------------------------
6/20/06 I recieved
Reference number: LTK25011289622X Please use this ticket number in any correspondence with Newegg.com.
Subject: RMA 20733003
Thank you for contacting Newegg.
I do apologize for this confusion. I have contacted our Accounting department to further investigate this situation. The 6th was the day that the check was posted in your account. However, the check was issued and sent until the 19th. It takes 8-14 days for your to receive the check on the mail. Once again I do apologize for any inconvenience this delayed may be causing you and I thank you in advance for your understanding and patience.
----------------------------------------------------
conclusion:
date on check 6/19/06
postmark on envelope 6/20/06
now everyone knows!
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