Supposedly, Newegg will not let me return my Gigabyte PSU which is S/N 20333G020710. When I spoke to the customer service rep in the chat I was speechless on what he told me, see the screenshots below:
Can someone provide some insight?
Well you are correct 20243<20333<20453. The rep is an idiot and/or been told to deny all returns.
My reply to "I am sorry, but I am sure your item is not qualified to return" would have been to the tune of "and I am sure that you can't count".
if you have a ticket open with them tell them it needs to be elevated to a higher tier support agent or manager.
showing them the discrepancy in what was stated vs what your actual serial number is should get this rolling.
if they refuse then i would be concerned that this is some bs by Gigabyte.
there should be a special Return Policy linked on the item's product page at Newegg if so.
i've heard nothing good about Gigabyte in the last year+ but possibly contacting their support and explaining the situation could get them involved in fixing your Newegg fiasco.