Discussion Newegg will not let me return my Gigabyte PSU 750

Aug 25, 2021
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Supposedly, Newegg will not let me return my Gigabyte PSU which is S/N 20333G020710. When I spoke to the customer service rep in the chat I was speechless on what he told me, see the screenshots below:
Can someone provide some insight?




 

NightHawkRMX

Polypheme
Ambassador
This is not surprising. Steve from media outlet Gamers Nexus has mentioned he has gotten many complaints about customers not being able to return P-GM units.

If you were to contact him he might be able to use some leverage to get them to allow you to return your unit.
 

bignastyid

Titan
Moderator
Well you are correct 20243<20333<20453. The rep is an idiot and/or been told to deny all returns.
My reply to "I am sorry, but I am sure your item is not qualified to return" would have been to the tune of "and I am sure that you can't count".
 
Newegg will not let me return my Gigabyte PSU which is S/N 20333G020710
if you have a ticket open with them tell them it needs to be elevated to a higher tier support agent or manager.
showing them the discrepancy in what was stated vs what your actual serial number is should get this rolling.

if they refuse then i would be concerned that this is some bs by Gigabyte.
there should be a special Return Policy linked on the item's product page at Newegg if so.

i've heard nothing good about Gigabyte in the last year+ but possibly contacting their support and explaining the situation could get them involved in fixing your Newegg fiasco.
 

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