News Newegg's unveils 'Refreshed' refurb program — claims you'll actually get good quality

[Admin]

Newegg Refresh is the company's new in-house refurbishment program for GPUs, PCs, Apple devices, monitors, and more.

Newegg's unveils 'Refreshed' refurb program — claims you'll actually get good quality : Read more

 

[atomicWAR]

While it sounds like a great idea, my experiences with Newegg in the last couple years has left me more than a little hesitant to trust in their ability to actually follow through with good consumer support. They are at least five years away from rebuilding the trust lost with me personally and with what Steve Burke of Gamer's Nexus covered last year in their experience (and others) with Newegg CS (here, here, and here)...I am left more than a little reluctant to trust Newegg to get this right.

 

[Alvar "Miles" Udell]

Nothing says "Trust our quality!" than saying "It'll work for 90 days, after which you're on your own".

 

[Gururu]

I guess the price will be everything, although the more resources they put to test parts will drive the price up.

 

[USAFRet]

Nothing says "Trust our quality!" than saying "It'll work for 90 days, after which you're on your own".

At least that's better than the standard 3rd party 'refurbisher'.
30 days, and you're out.

 

[Sleepy_Hollowed]

Will they rename that section to “used egg”? I’m just asking questions.

 

[Notton]

The first 90 days is usually enough time to weed out the lemons.
If the product doesn't fail within that time, it usually will live for the next 3~10 years, or longer, depending on what it is.

Anecdotally, a lemon Mobo, GPU, RAM, or SSD will die within the first 30 days, if it was not DOA. A majority of lemon parts will give the ghost within 10 days, if you stress test them. If the part survives 24hrs of stress testing, it'll be fine for at least 3yrs.
The most unreliable parts are usually RAM sticks, or Mobo RAM slots, followed by GPU.

With that said, I would avoid refurbs of anything with a screen on it.
That would be laptops, monitors, phones, and tablets. Usually they have a dead pixel, a scratch, or some other issue with the screen to get returned/replaced. The QC staff don't get paid enough to do a good and thorough job of checking the screen.
The only exception is if you can see it working in person, or it was a shop window display item.