Question Newly bought Acer Nitro 5 randomly rebooting

Sep 3, 2021
2
0
10
0
Hi, everyone! First time posting here.

I recently bought a Nitro AN515-44, and ever since then - about 3 weeks ago - it keeps rebooting by itself every now and then, from 1 to 3 times a day, and there have been days where it didn't even happen. There's a short, sudden freeze, the screen goes black and it goes to the Acer logo. Besides installing all the stuff I use, the only other thing I've done has been upgrading to Windows 10 Pro and changing the system language to English, since it came with Home Single Language Brazilian Portuguese pre-installed. If you guys could help me, I'd really appreciate it.

Here are my specs:

System Information report written at: 09/03/21 10:26:21
System Name: FELIPE-ACER
[System Summary]

Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name FELIPE-ACER
System Manufacturer Acer
System Model Nitro AN515-44
System Type x64-based PC
System SKU 0000000000000000
Processor AMD Ryzen 7 4800H with Radeon Graphics, 2900 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.04, 04/02/2021
SMBIOS Version 3.2
Embedded Controller Version 1.02
BIOS Mode UEFI
BaseBoard Manufacturer RO
BaseBoard Product Stonic_RNS
BaseBoard Version V1.04
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1151"
User Name FELIPE-ACER\felip
Time Zone E. South America Standard Time
Installed Physical Memory (RAM) 8,00 GB
Total Physical Memory 7,37 GB
Available Physical Memory 2,27 GB
Total Virtual Memory 19,9 GB
Available Virtual Memory 10,7 GB
Page File Space 12,5 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Hardware Resources]



[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x0000000F Direct memory access controller
I/O Port 0x00000000-0x0000000F PCI Express Root Complex

Memory Address 0xC0000000-0xCFFFFFFF NVIDIA GeForce GTX 1650 Ti
Memory Address 0xC0000000-0xCFFFFFFF PCI Express Root Port

Memory Address 0xE0000-0xFFFFF System board
Memory Address 0xE0000-0xFFFFF PCI Express Root Complex

Memory Address 0xD1100000-0xD11FFFFF PCI Express Root Port
Memory Address 0xD1100000-0xD11FFFFF Standard SATA AHCI Controller

Memory Address 0xD1200000-0xD12FFFFF AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Memory Address 0xD1200000-0xD12FFFFF PCI Express Root Port

Memory Address 0xD0000000-0xD0FFFFFF NVIDIA GeForce GTX 1650 Ti
Memory Address 0xD0000000-0xD0FFFFFF PCI Express Root Complex
Memory Address 0xD0000000-0xD0FFFFFF PCI Express Root Port

Memory Address 0xD1800000-0xD1803FFF Standard NVM Express Controller
Memory Address 0xD1800000-0xD1803FFF PCI Express Root Port

Memory Address 0xE0000000-0xEFFFFFFF AMD Radeon(TM) Graphics
Memory Address 0xE0000000-0xEFFFFFFF PCI Express Root Port
 

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

Might I ask where you source the installer for your copy of Windows 10 to "upgrade" to the pro version? You seem to be on the right version, with the notable difference being from Home>Pro. Did you manually reinstall all your drivers meant for the laptop in an elevated command, after sourcing them from Acer's support page? By elevated command, I meant, Right click installer>Run as Administrator.
 
Sep 3, 2021
2
0
10
0
Welcome to the forums, newcomer!

Might I ask where you source the installer for your copy of Windows 10 to "upgrade" to the pro version? You seem to be on the right version, with the notable difference being from Home>Pro. Did you manually reinstall all your drivers meant for the laptop in an elevated command, after sourcing them from Acer's support page? By elevated command, I meant, Right click installer>Run as Administrator.
Thank you! :)

Of course! I upgraded it via an old key I had gotten from college. My university had a partnership of sorts with Microsoft, and that included keys for some of their products. The upgrade was done automatically by Windows once I entered the new key. As for the drivers, I didn't reinstall any drivers, because it wasn't a reformat or clean install. Windows just upgraded to Pro as if it was a regular update, so everything I already had installed stayed the same, including all my drivers and Acer software. As I see it, I don't think the upgrade has anything to do with it, though, since this had already been happening before I did the upgrade, which was roughly one week after I bought it.
 
Last edited:

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