Question Newly Build PC Blue Screening

[marcus8h]

Hey everyone,

So I just built a new PC and it was running fine (though I didn't push it too hard). It originally had 16gb ram. I then bought another identical ram kit and installed it as well to make 32gb of ram. Not sure if thats the issue, but it could be relevant.

The issue is that whenever I am gaming or doing something intensive, theres the odd time it will Blue Screen and restart on me. Im not sure what is causing this. But I don't like the instability.

I ran memtest86 overnight and received no errors and all tests passed. So that rules out it being a bad stick right? I also have not modified any bios settings for the ram, just turned on XMP profile 1.

System:

• Ryzen 7 3800x
• G.SKILL Trident Z RGB (For AMD) 16GB x 2 = 32gb
• MSI GeForce GTX 1660 SUPER
• X570 AORUS ELITE
• Seagate BarraCuda 2TB
• Intel 660p Series M.2 2280 1TB
• Corsair RMx Series RM650x 80 PLUS Gold

I am going to assume its some sort of configuration setting but i am not sure. Any help would be great.

 

[RARRAF]

make and model of PSU ???

 

[marcus8h]

make and model of PSU ???

Added to the description. Thanks

 

[RARRAF]

installed the Ryzen CPU drivers
Hwinfo will tell you ram speeds are they set right
motherboard drivers installed
bios on latest version

 

[GarrettL]

Hey everyone,

So I just built a new PC and it was running fine (though I didn't push it too hard). It originally had 16gb ram. I then bought another identical ram kit and installed it as well to make 32gb of ram. Not sure if thats the issue, but it could be relevant.

Even though they are the same brand and speed does not mean they will work. Never a good idea to mix and match, always buy in complete sets.

The second issue is that you populated all 4 ram slots. This makes it very difficult to try and get to 3200MHz. With all four slots you'll default to 2300-ishMHZ ( I forget the actual speed).

You actually lose performance with the slower memory speed even though you have more physical memory.

Just install the 32GB set in slots A2 and B2 and see how it performs. Make sure XMP and PBO are enabled.

 

[marcus8h]

Even though they are the same brand and speed does not mean they will work. Never a good idea to mix and match, always buy in complete sets.

The second issue is that you populated all 4 ram slots. This makes it very difficult to try and get to 3200MHz. With all four slots you'll default to 2300-ishMHZ ( I forget the actual speed).

You actually lose performance with the slower memory speed even though you have more physical memory.

Just install the 32GB set in slots A2 and B2 and see how it performs. Make sure XMP and PBO are enabled.

There is no 32gb kit. I have 2 16 gb kits. They worked on their own. There must be a way to get all 4 sticks working together

 

[marcus8h]

installed the Ryzen CPU drivers
Hwinfo will tell you ram speeds are they set right
motherboard drivers installed
bios on latest version

Here is a link to my ram settings screenshot https://pasteboard.co/JrHc09l.png

 

[GarrettL]

There is no 32gb kit. I have 2 16 gb kits. They worked on their own. There must be a way to get all 4 sticks working together

Ok, two 16GB sets.

Doesn't change the outcome. Mixed sets of RAM is not recommended. Populating all 4 slots will reduce speed unless timings and voltages are manually adjusted.

Google it.