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Question Newly built desktop sound not working

May 22, 2020
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Hello
my newly built desktop is experiencing sound problems
The components i'm using include
cpu: ryzen 5 2600
gpu: xfx radeon rx580 gts xxx
motherboard: msi gaming plus max
screen benq dl2215(using a DVI to DVI connection)
i think it might be the dvi connection causing my problems but im not sure so i have some questions
  1. would a DVI to DVI connection affect headphone jacks on the case?
  2. would a dvi to hdmi connection i.e. dvi connected to monitor and hdmi to the pc help to solve my problem?
3. if there is anything else that might be causing it, i would appreciate suggestions

i would appreciate any help at all with this problem.
 
May 22, 2020
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Did you try the headphone jack on the Mobo? Are you sure the sound cable is correctly connected to the Mobo?
just tryed the headphone jack on the motherboard, that works, thanks. I was just using the headphone jack on the case so i forgot about the jacks on the motherboard.
 

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