[SOLVED] Newly built desktop sound not working

May 22, 2020
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Hello
my newly built desktop is experiencing sound problems
The components i'm using include
cpu: ryzen 5 2600
gpu: xfx radeon rx580 gts xxx
motherboard: msi gaming plus max
screen benq dl2215(using a DVI to DVI connection)
i think it might be the dvi connection causing my problems but im not sure so i have some questions
  1. would a DVI to DVI connection affect headphone jacks on the case?
  2. would a dvi to hdmi connection i.e. dvi connected to monitor and hdmi to the pc help to solve my problem?
3. if there is anything else that might be causing it, i would appreciate suggestions

i would appreciate any help at all with this problem.