[SOLVED] Newly built PC random freezes (DRAM led)

Oct 11, 2019
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So I just built my PC the other day. After installing windows, my graphics driver, and beginning to install/download other programs the PC screen froze on whatever picture I was on and my keyboard and mouse shut off. The led on all my pc parts are still on and the fans are still spinning, the only thing that changes is that there is a solid orange DRAM light on the mobo. I then force restarted the PC by turning the power switch off and on but after using the pc for awhile it would happen again. Every time it is the same, it boots up fast and fine, everything seems normal then it will randomly decide to freeze with the solid DRAM led anywhere from 5 to 30 minutes and my only option is to force reset by turning off the power.
I installed temperature monitoring software and that doesn’t seems to be an issue. When in bios my cursor is pretty laggy (doubt that helps but saw someone else mention this)
Specs:
AMD Ryzen 5 3600
NVIDIA GeForce RTX 2060 Super
CORSAIR Vengence RGB PRO 16GB (2x8) 3600 MHz
ASUS TUF Gaming X570-Plus
EVGA 650 GQ
Samsung Evo 970 M.2 (500GB) + Pioneer 2.5” SATA (1TB)
Cooler Master MasterCase H500

Only my second build so not super experienced or knowledgeable but my first build never did this. I’ve seem other posts of similar probablems but it’s hard to find my specific instance, any help is appreciated!
 
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kaehligj

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Mar 15, 2018
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Asus motherboards and BIOS have a ram type detect feature, that will automatically start up, if it can not detect the ram type right away.

First off, go to ASUS website for the particular board type no you have.
Then under support find the QVL list for ram.
If your ram type (exactly as printed on the ram module) is not in list, you have a problem.

If you did any modifications in BIOS, try do a load default then save and restart.

Please note that RGB ram has a tendency to overheat alone on behalf of the LED's
 
Oct 11, 2019
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Asus motherboards and BIOS have a ram type detect feature, that will automatically start up, if it can not detect the ram type right away.

First off, go to ASUS website for the particular board type no you have.
Then under support find the QVL list for ram.
If your ram type (exactly as printed on the ram module) is not in list, you have a problem.

If you did any modifications in BIOS, try do a load default then save and restart.

Please note that RGB ram has a tendency to overheat alone on behalf of the LED's
So I looked up the QVL and in “Memory_QVL_3rd_Gen_AMD_Ryzen_Processors_X570” I noticed that you were right, mine is a CMW16GX4M2D3600C and out of all the very similar Corsair ones I can’t seem to find this specific RAM. Does this mean this RAM is not compatible with this motherboard and I should get one that is one the QVL?
 

kaehligj

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Mar 15, 2018
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The problem is, that it may be compatible, but the particular type has not been tested and qualified by the vendor.
You ran into a type that may be compatible, but unfortunately it is not.
Nothing you can do about it except hope for a future upgrade on the ASUS BIOS.

You will have to buy ram module types from the QVL.

The ones you have may be 5* modules for some other person with another mobo.
You may minimize your loss by throwing your ram on flee-Bay.
 
Oct 11, 2019
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The problem is, that it may be compatible, but the particular type has not been tested and qualified by the vendor.
You ran into a type that may be compatible, but unfortunately it is not.
Nothing you can do about it except hope for a future upgrade on the ASUS BIOS.

You will have to buy ram module types from the QVL.

The ones you have may be 5* modules for some other person with another mobo.
You may minimize your loss by throwing your ram on flee-Bay.
Okay I just put my roommates RAM into my PC to test our theory and it seems to be working okay. EDIT: Just froze again so never mind.

I did notice one strange thing tho, my CPU temperatures at only ~5% load have been jumping from 50 to 60 and sometimes even 70 degrees.. that is not normal right? Also I tried a stress test and at 100% load it was in the high 80’s and at one point even got to 91 degrees. It seems to slowly creep down until the fan begins to slow then it shoots up 10 or more degrees within seconds. My last CPU never got this hot, especially under such a minimal load..

Also for the record I haven’t done any modifications with the bios, not sure how to do that or if I should do that.
 
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kaehligj

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Mar 15, 2018
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Set your cpu fan working mode to keep the cpu temp below 80°C.

Is your room mates pc fitted with EXACTLY the same mobo type ?
EXACTLY means same maker, same type number, even to the last letter.
If not - it makes no sense to you testing your ram in his PC.

Your comment makes me believe that you do not fully understand what a QVL listed component is.
It has nothing to do with bad components - or in your case - a possible bad ram.
Your ram will work 100% fine in any mobo which has this ram listed on its associated QVL.

It simply means your ram is NOT compatible with your roommates PC either.
 
Oct 11, 2019
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Set your cpu fan working mode to keep the cpu temp below 80°C.

Is your room mates pc fitted with EXACTLY the same mobo type ?
EXACTLY means same maker, same type number, even to the last letter.
If not - it makes no sense to you testing your ram in his PC.

Your comment makes me believe that you do not fully understand what a QVL listed component is.
It has nothing to do with bad components - or in your case - a possible bad ram.
Your ram will work 100% fine in any mobo which has this ram listed on its associated QVL.

It simply means your ram is NOT compatible with your roommates PC either.
No I tested HIS ram in MY mobo. And it ended up freezeing again after ~30 minutes
 
Oct 11, 2019
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It’s still going strong so far.

Assuming that the pc freezes again at some point in the next 30 mins, for hypothetical purposes, would that mean that the ram is probably not the issue? Maybe power supply, mobo, or voltage?

Assuming the pc never freezes and runs smoothly now, again for hypothetical purposes, would this mean I just got unlucky with my ram purchase and should buy new ram supported by the mobo (listed on the QVL)?

I’m surprised it matters so much. In what I’ve read, it seemed like whether or not the ram is listed on the QVL usually doesn’t really matter.
 
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kaehligj

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Mar 15, 2018
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I’m surprised it matters so much. In what I’ve read, it seemed like whether or not the ram is listed on the QVL usually doesn’t really matter.
Wrong, very wrong.
You must have been struck by luck until now, if you never had such a problem before.

For the assuming - lets wait and see and take it from there.
 
Oct 11, 2019
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Still freezes regularly. QVL was not the problem.
Temperatures are fine. Ran stress tests on gpu, cpu, and ram with no problems.
Any other ideas?
 
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Oct 11, 2019
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If you lower the memory speed to the DDR4 default speed (2133), is the system stable?

Have you updated your motherboard BIOS?

Also, are you using the stock AMD Wraith heatsink?
If I remember correctly, lowering the memory speed to default didn't help but I can try it again just to make sure.

I honestly cant remember if I updated my bios. I think I have, but if not, how would I go about updating them?(I guess I could just look that up)

I am using a cooler master hyper 212 rgb black edition
 
Oct 11, 2019
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Installed Ryzen Master and the temperatures are much more stable usually just below 40, slowly moving up and down 3 degrees each way at most. So I think it definitely is just the program. Thanks, that has been bugging me for awhile.

I will double check nothing is overclocked and if it continues to freeze I will try to update the BIO's. A little worried about messing something up but I will be able to figure it out.
 
Oct 11, 2019
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BIOS have been updated, was a lot easier then I thought it would be.. Now time will only tell if the problem is fixed. Appreciate the help!

edit: works like a charm, thanks again
 
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