Nighthawk R7000 & FIOS Gigabit Connection

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Abe_FX35

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Sep 28, 2016
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Hello To all the Network people out there, im having some issues and i was wondering if anyone could give me some advice/opinions on what i need to do.

So i just moved into a new Townhouse, transferred my Veriozn FIOS Internet connection over to the new place, and during that process got upgraded to a "Gigabit connection" Internet speed. I am not using Verizons crap router i am using my own Netgear Nighthawk R7000 (the ONT box changed from MoCa to straight Ethernet Cat5e cable from ONT box to Routers "internet" port). In the past i had 150mbps/150mbps and always got full bandwidth on speedtest (OOKLA) and even when using my VPN (NordVPN).

Now after upgrading and in this new place, i had a Verizon tech come out and install brand new ONT and run Ethernet cables, my desktop connected hardwired to router only gets 300-400Mbps on download and 100-300 on upload. I have no idea why ??

The firmware has been updated on router, im running windows 10 on my pc. I call verizon they dont seem to know what they are talking about and they say they cannot help or troubleshoot because i am not paying for one of their "quantum gateway" routers. So im paying for a speed im not getting, the download and upload as per Verizon should be greater or equivalent to the speed you are registered for. (in my case 1 Gigabit).

Thank you all for listening, and if i made something unclear please let me know or if there is any other information you need.

Thank you
 
Solution
A
FIXED IT !!!!!! I solved this problem by turning off the "Internet Traffic Meter" Advanced> Advanced Setup> Traffic Meter SETTINGS on the router. FINALLY ! getting the full internet speed. Thank you all for your help and assistance ! WTH Netgear !?!??! lol
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So instead of ethernet cable from ONT to "internet port" on router, take it out and plug up directly to PC lan port ? Hmm I should of thought of trying that, good idea...i will report back once I test it.
 
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so i did exactly that, and this is the results :

Connected through router : 443 Mbps down and 244 Mbps upload.

DIRECT ONT to PC LAN port: less performance on 2 speed test back to back, 122 Mpbs down 173 Mbps up 🙁

What is going on ? lol previously i had same ISP with 150/150 and everytime i did any speedtest or any downloading i got even faster than my assigned 150 Mbps up and down, same equipment, nothing has changed.

Do you think it could be my network cable ? i have 1 yellow one that came with router that i use and now using the cat5e cable the Verizon tech put in from ONT to pc.

Dissapointing lol
 
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i have a 2nd pc upstairs ... which is hard wired with a Ethernet running from basement router (where this pc is located im currently using for tests) and directly into office/upstairs pc.... should i disconnect its wire in the basement take it out of router and directly plug it into the ONT ? then run speed test on that machine ?
 
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So i tried the office pc...hardwired into the ONT no router... and this is the results !

http://imgur.com/XpOZYIN

So what does that mean ? problem with my router, or basement pc or both ? :/ i hope its not the router it was like $200+ bucks. lol
 
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I suppose you could try it though the router now from the office pc. I suspect the router will be slightly slower but that router was ranked on of the fastest not to many years ago.

There are a huge number of things that can cause the pc problems. You could try IPERF and transfer data between your office pc and the problem pc. You would plug both ports into the lan ports of the router. IPERF only tests the network it is a old line mode command. It is not affected by cpu or memory or disk so it is a good test to eliminate some things.
 
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thank you for the information i guess i will keep tinkering, yeah this router should not be bottlenecking my internet. i am not familar with IPERF, is this software i can download ? sorry i just need a little more specific details, so i would plug network cable from ONT into regular lan port on router, aswell as both pc network cables ? (dont put ont cable into the "internet" port ? )
 
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You could try simple file transfers between the pc but that is more complex. IPERF is a single file executable.

You would hook it up in the normal configuration. Router wan to ONT and all the various pc connceted to the lan ports. The lan ports in a router is actually a small switch and should not cause any delay in the data, it send data directly between the devices. It is not affected by the internet speed people with very slow internet can usually get 800-900mbits/sec lan-lan.
 
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So with a direction connection i get the right speeds, but when i connect everything up back through the router im getting the slow speeds, any idea what is going on ? for some reason from the ONT box comes a cable to a smaller 3 inch little box which looks like a coupler or something and that is where the network cable is coming from, you think all the passthroughs might have something to do with it by the time it reaches the router ?
 
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If you connect your pc to that small box and it works fine then the problem is still something to do with the router. The router itself should run that fast, many testing sites show that it can run 900+mbit/sec between wan-lan. I would be suspect of a bad cable between the router and the ONT. This is where it is hard to know for a home user, the good meters that will test cable well are out of the price range of most people.

I would see if there is new firmware, maybe factory reset the router. You could set the router to AP mode. This would let you cable the wan port and the lan port with the same cabling you now have trouble with. When you run in AP mode the traffic more or less goes directly from the lan ports to the wan ports. Your PC in effect is connected to the ONT by a switch. It should put much less processor load on the router so it would more show if it was a software issue.

That router should work fine on that connection at least according to all the specs and tests you see.
 
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Im not sure how to do all that but i will look into, i kinda just want it to work the router cost me over $200 bucks 10 months ago lol, and when i call netgear they want to charge me $189 bucks to help me with anythng, i am relatively tech savvy i build my own pcs, not sure why i cant figure this out, im just now started to learn about networking stuff so troubleshooting the problem is kinda tricky.

Let me tell you what i just did :

changed ethernet cable with an old yellow one that came with a router or something down the line, cat5e patch cable, directly from lan port on PC to little coupler FIOS box which that in turn leads directly to ONT. not sure if thats a little converter box or what i did not notice one like that in my last home.

With a direct connection im getting the same slower 300-400 Mbps so does this mean that the router is ruled out ? the confsing part is ... when everything connected through router upstairs pc gets same slower speeds, when directly connected PC upstairs get full correct bandwidth, but downstairs PC regardless of how the cables are connected still not full bandwidth. im thinking maybe my older PC is bottlenecking the entire source/network down here ? lol very confusing im sorry. I am running general windowa 10 lan network drivers, because the support at Asus for my motherboard does not have any special drivers for my gigabit Intel LAN chipset which i thought was really weird, i called them guy said he was going to send me a driver not listed on website to see if that helps, and we got disconnected after 45 minutes, and then i kinda said screw this and took a break. lol

My mobo : https://www.asus.com/us/supportonly/P8Z68-VGEN3/HelpDesk_Download/

Model: P8Z68-V/GEN3

 
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It would be strange that a some time of physical couple could reduce the speed. It would have be packet loss due to errors. Unless it is some kind of router.

It is very hard to say your router is suppose to easily be able to run 1g connections. There are many less expensive routers that test at those speeds. You can see charts at small network builders look at the wan-lan tests.

When you get a pc being a pain there are so many things that can be a problem.
 
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yeah its becoming from frustrating i just wanna enjoy my new internet lol maybe its time to upgrade my pc ive been wanting to for a while but cant financially right now. Well not sure what im gonna do but i thank you all for your help and assistance, if anyone else has anymore ideas please let me know.

Thanks.
 
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I had the same problem on my router, and I got it fixed just now. Check the Dynamic QoS page on your router's firmware. On my Nighthawk R7500, I had my bandwidth set 150mbs down and up. I changed it 940mbs down and 880mbs up, and I started getting the right speeds while connected to the Nighthawk.
 
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That sounded like the perfection solution and one that i overlooked/forgot about i was very excited logging into my router thinking this was going to be an easy fix, but upon checking QoS it is not even enabled 🙁 so i guess that cant be it, but thank you for your idea and feedback, i was really hoping it was just a setting.
 
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Damn, did you try to set the QoS anyway just to see if it made a difference?
 
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Well to be honest i dont know much about it, however i did enter where you can define/set your download and upload i set both to 950 Mbps. speed test was slower and speed were even cut in half compared to before. this is crazy been trying to figure this out for a week now. i cant tell if its my PC or router that has the issue, however when i direct connect upstairs pc with no router connected i get full bandwidth and correct speed, when i connect the router BOTH pcs get half the speed. 🙁
 
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I was going crazy myself. Note however, that you should set the upload speed to 880mbs, that's what FIOS gigabit is, 940mbs down and 880mbs up. Here's a crazy idea, why don't you try downloading linux on to a USB drive and booting one your machines off of that and run a speedtest. Then you'll know if it's a windows issue or not.
 
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Open VPN with 256 AES? Hope you have a 4 ghz quad core router....... CPU power is need for the encryption which is heavy very heavy at that level. I used to run VPN on a cheapo modded tomato WNR3500L, with a 500 mhz cpu it was only capable of 12 megs open vpn

I have to use the windows software client for it, And for a friggen gigabit line your gonna need a KGB mainframe to power that.....
Try building a cheapo quad box see if you can get a used PII or core 2 6600 and OC it, install PFsense on it, make it your gateway firwall, it has integrated OpenVPN< just put nords info and you can leave it 24/7

In any case why u need a gigabit? Thats a T3 line literally, whew I would put that in a office with 500 employees lol, but for a home? I use FIOS too couldnt be happier but Im ok with half a T1 lines equivalent, latency is same no matter what the bandwith, single digit pings all I need 😉
 
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i have never used Linux i have heard good things maybe i should try lol,. Well i can try and set it to those exact figures for download and upload and see if that does anything. I really feel there is some stupid setting somewhere on the router that im just missing or just un-educated about. Im losing my faith in expensive Netgear products lol
 
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