No Audio on HP NX7010 [Need help troubleshooting]

Jul 10, 2020
2
0
10
0
Hello everyone, I would like to ask something regarding an issue that I haven't got any experience with.

First let me give out a little back story

This is a 15 year old laptop that I bought used for 20 Euros, don't judge me because its the max I can spend, given my budget in this state of the Corona crisis.


When I bought the laptop, everything seemed mint on it except the Battery and the Audio. The battery was dead so I didn't care anyway because the laptop worked fine with the adapter but the Audio didn't work at all. The previous owner told that the audio didn't work and he didn't know why, so im trying to find a way to fix it. I was told that It might be a problem with the motherboard however I..

I installed / Re-installed drivers nothing happens
Re-installed the OS /Changed between OS's nothing happens
Device Manager doesn't even recognize any audio hardware on the laptop what so ever.Not even the Mic/Headphone Jack ports work.
In fact the system didnt even allow for Audio drivers to be installed instead the installation fails at 50% for the Audio Drivers.


Oddly enough tho the button interface for the Volume+ Volume- work perfectly fine, even tho they are on top of the speakers, something that got me intrigued because if there wasn't a supply of electricity to the speakers then the Button interface wouldn't work too no?

Can someone help me figure this problem out? How can I check if its a motherboard problem or if the Speakers are dead fried and can I find a way to fix this issue even if I have to open up and disassemble the entire laptop?

Thank you

-Krys
 

hang-the-9

Titan
Moderator
The speakers being bad would not cause device manager not to see your sound card. Make sure that it's not disabled in the BIOS. If it's enabled and still not seen you can buy an external USB sound card pretty cheap, under $10 for a basic model. Sabrent and Ugreen are pretty common brands for those things. Of course then you need to be careful with moving the thing around and putting it in bags so you don't break it off and maybe ruin the USB port.

Another part of this is that it's not likely your internal speakers will work with that card so you need headphones or external speakers to run off it.
 
Reactions: Krys2000
Jul 10, 2020
2
0
10
0
The speakers being bad would not cause device manager not to see your sound card. Make sure that it's not disabled in the BIOS. If it's enabled and still not seen you can buy an external USB sound card pretty cheap, under $10 for a basic model. Sabrent and Ugreen are pretty common brands for those things. Of course then you need to be careful with moving the thing around and putting it in bags so you don't break it off and maybe ruin the USB port.

Another part of this is that it's not likely your internal speakers will work with that card so you need headphones or external speakers to run off it.
Thank you very much, I will look into it. :)
 

ASK THE COMMUNITY