Question No Audio Output Device Installed

Mar 9, 2019
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My computer audio isn't working. I have tried everything.

1) I tried running the audio troubleshooter.

2) I tried restarting.

3) I tried updating audio drivers.

4) I tried manually installing audio drivers.

5) I reset to factory settings (twice)

6) Whenever I try the "add legacy software" to download the correct driver my computer blue screens.

I don't have the driver so I can't try to update it and my computer is fully updated. I don't know what to do.... my computer is a MSI GS65 Stealth Thin
 

shknawe

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Oct 22, 2016
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Did you try restoring your system to an earlier date, before the audio trouble,? If your audio is not broken it will probably restore the drivers needed. But to me it sounds like your audio device has died. Does it show up on your device manager?
 
Mar 9, 2019
7
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10
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Did you try restoring your system to an earlier date, before the audio trouble,? If your audio is not broken it will probably restore the drivers needed. But to me it sounds like your audio device has died. Does it show up on your device manager?
Yes I tried that too, so is my only solution a new card?
 

shknawe

Respectable
Oct 22, 2016
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Also did you go into control panel, hardware and sound, look at manage audio devices, click on that, do you see a choice for your audio device? Something like speakers and your audio device listed underneath?
 
Mar 9, 2019
7
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10
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Also did you go into control panel, hardware and sound, look at manage audio devices, click on that, do you see a choice for your audio device? Something like speakers and your audio device listed underneath?
It just says no audio devices are installed
 
You can try deleting the audio device in device manager. Afterwards, reboot your PC. The device should be detected by Windows and install some form of generic audio driver. You could also see if there any errors logs pertaining to audio in Event Viewer.
 
Mar 9, 2019
7
0
10
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You can try deleting the audio device in device manager. Afterwards, reboot your PC. The device should be detected by Windows and install some form of generic audio driver. You could also see if there any errors logs pertaining to audio in Event Viewer.
I've tried that but it doesn't work for me.
 
Nothing in log files? Maybe disable audio in UEFI, save and exit. Boot, re-enable, save and exit. Even a reset of all UEFI settings is worth a shot. Outside of that, if it's showing in OS but no way to get audio output, possible it's malware related? Anything happen before this problem started? How far back do the OS backups go?
 

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