[SOLVED] No display output with hdmi and new ryzen 3700 and Rtx 2060

[jgregcsgo]

Hi,

I have just purchased a new pc, which I have never turned on. This was built for me, and the factory stress tested it, or so they say.

I have tried connecting this to my monitors using hdmi, which I know the hdmi cable works as I have tried with my laptop.

My pc build is below and would be grateful for any advice.

Many thanks in advance

Type|Item|Price
:----|:----|:----
CPU | AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor | £289.99 @ Amazon UK
CPU Cooler | Noctua NH-U12S 55 CFM CPU Cooler | £55.99 @ CCL Computers
Thermal Compound | Noctua NT-H1 3.5 g Thermal Paste | £6.79 @ Amazon UK
Motherboard | Asus ROG STRIX B450-F GAMING ATX AM4 Motherboard | £110.19 @ Amazon UK
Memory | Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3200 Memory | £65.58 @ Aria PC
Storage | Intel 660p 512 GB M.2-2280 NVME Solid State Drive | £63.37 @ CCL Computers
Storage | Seagate Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive | £99.13 @ Amazon UK
Video Card | Asus GeForce RTX 2060 6 GB STRIX GAMING OC Video Card | £379.99 @ Box Limited
Case | Corsair Carbide Series 275R ATX Mid Tower Case | £62.49 @ Amazon UK
Power Supply | Corsair RMx 650 W 80+ Gold Certified Fully Modular ATX Power Supply | £96.49 @ Currys PC World
Operating System | Microsoft Windows 10 Home OEM 64-bit | £79.97 @ Amazon UK
| Prices include shipping, taxes, rebates, and discounts |
| Total | £1309.98
| Generated by PCPartPicker 2019-11-24 09:54 GMT+0000 |

 

[boju]

Check the Hdmi cable is plugged in the correct port. There are multiple and some ports are meant for igpu belonging to the motherboard which won't work with your cpu not having igpu capabilities. The gpu video ports are further down.

 

[jgregcsgo]

Check the Hdmi cable is plugged in the correct port. There are multiple and some ports are meant for igpu belonging to the motherboard which won't work with your cpu not having igpu capabilities. The gpu video ports are further down.

thanks for your reply. My gpu has 3 dp and 1 hdmi, and it is definitely in the hdmi

 

[boju]

Well that's not good, was hoping it was that. Other avenues would suggest taking it back. Since you didn't assemble it, there's uncertainty about if the store did boot or even flashed the bios to be compatible with Zen2.

Check monitor input & connections. Im still hoping for a simple mixup.

 

[sizzling]

It is possible something came loose in shipping but I don’t advise trying to fix it yourself without talking to the company that built it first. You don’t want to void any warranty they provide.

 

[jgregcsgo]

Well that's not good, was hoping it was that. Other avenues would suggest taking it back. Since you didn't assemble it, there's uncertainty about if the store did boot or even flashed the bios to be compatible with Zen2.

Check monitor input & connections. Im still hoping for a simple mixup.

Yes I’m hoping for a simple mix up too! In terms of my mobo, all four LEDs come on in their sequence, then repeat. Is it boot looping?

 

[boju]

Explain leds, I'm guessing cpu, gpu and ram?

 

[jgregcsgo]

According to the manual, it goes cpu then vga then dram then cpu.

All these lights come on, one by one, then starts the cycle again

 

[boju]

Why it's doing that i don't know. Something isn't right obviously. Best take it back to get checked out.

Where was your system built and configured? Did this place give you Win10 key via hard copy or sticker?

 

[jgregcsgo]

Why it's doing that i don't know. Something isn't right obviously. Best take it back to get checked out.

Where was your system built and configured? Did this place give you Win10 key via hard copy or sticker?

Via sticker; the cpu fan doesn’t stay on either, turns off after about 15 seconds

 

[boju]

Should send it back for warranty reasons as said.

 

[jgregcsgo]

Should send it back for warranty reasons as said.

Will do, thanks for your help

 

[boju]

Will do, thanks for your help

No problem, wish it was a simple fix. Ask if the bios has been updated.

Good luck.

 

[Angelo191]

If you are in fact plugging into the GPU port and not the MOBO, it might be that the GPU is malfunctioning or not property connected.

Like it has been said, best to return it to the vendor given you have a warranty.

 

[jgregcsgo]

If you are in fact plugging into the GPU port and not the MOBO, it might be that the GPU is malfunctioning or not property connected.

Like it has been said, best to return it to the vendor given you have a warranty.

Well I tried my old GPU gtx 1060 but didn’t work waited ages for this

 

[Angelo191]

Well I tried my old GPU gtx 1060 but didn’t work waited ages for this

Then it's most likely the MOBO supposing your GTX 1060 is working fine. The PCI x16 slot (GPU slot) might have got damaged when you made the upgrade.

 

[jgregcsgo]

Then it's most likely the MOBO supposing your GTX 1060 is working fine. The PCI x16 slot (GPU slot) might have got damaged when you made the upgrade.

Hmm it’s a brand new pc. In the previous comments I mentioned about the POST lighting, would that not display a problem??

 

[Angelo191]

Hmm it’s a brand new pc. In the previous comments I mentioned about the POST lighting, would that not display a problem??

My bad, got confused for a second there. Yeah like it's been said before, best thing to do is reach out to the vendor and have them figure out the problem and fix it. Since your other GPU did not work either, it's 90% an issue with the MOBO.