Power went out twice today. After the second time the wifi stopped working. Ethernet worked but cuts out every 1-2 minutes. Time Warner/Spectrum wasn't much help and a technician can't come out until sometime next week so I started my own investigation.
The WiFi buttons on the router/modem no longer work and the NetGear genie app also says the wifi is turned off. I went and got a new router and this one won't even connect via Ethernet but the wifi works at least now. So far I've tried:
-unplug router, wait, plug back in
-command prompt + netsh and ipconfig resets found via google
-uninstalled and reinstalled network driver
-tried connecting a laptop via Ethernet (laptop wasn't plugged in during power outage so I'm sure it's not the network adapter)
-ran windows troubleshooter (says it's set up properly but there's an issue with the DNS server not responding)
-changed DNS from auto to Google and open DNS options but still didn't work
ISP says they see the device is connected and working on their end but it's not the case because they said the same of my old router when it started acting up. Not sure of this helps but when the old router was hooked up and the internet would go out I was getting an error message about DNS_PROBE_FINISHED_NO_INTERNET. I'm fairly certain something is wrong on the ISP's side but can't tell for sure and they of course won't admit it. I needed a new router/modem anyways as the wifi on the NetGear stopped working after the back to back power outage.
Any help would be appreciated.
Win 10 64bit
Killer e2200 Gigabit Ethernet
Old Router: NetGear c6300
New Router: Zoom 5363
The WiFi buttons on the router/modem no longer work and the NetGear genie app also says the wifi is turned off. I went and got a new router and this one won't even connect via Ethernet but the wifi works at least now. So far I've tried:
-unplug router, wait, plug back in
-command prompt + netsh and ipconfig resets found via google
-uninstalled and reinstalled network driver
-tried connecting a laptop via Ethernet (laptop wasn't plugged in during power outage so I'm sure it's not the network adapter)
-ran windows troubleshooter (says it's set up properly but there's an issue with the DNS server not responding)
-changed DNS from auto to Google and open DNS options but still didn't work
ISP says they see the device is connected and working on their end but it's not the case because they said the same of my old router when it started acting up. Not sure of this helps but when the old router was hooked up and the internet would go out I was getting an error message about DNS_PROBE_FINISHED_NO_INTERNET. I'm fairly certain something is wrong on the ISP's side but can't tell for sure and they of course won't admit it. I needed a new router/modem anyways as the wifi on the NetGear stopped working after the back to back power outage.
Any help would be appreciated.
Win 10 64bit
Killer e2200 Gigabit Ethernet
Old Router: NetGear c6300
New Router: Zoom 5363