No internet with ethernet

[preco]

I have a cable modem (Hitron CGN2-ROG) connected to a switch which lights up so I assume it recognizes the modem, from the switch I have various ports around the house when I connect a port with my laptop the switch port lights on but I get no connection to the internet.

I have double check all my ports and the cabling is fine, when i connect my laptop directly to my cable modem I receive a connection to the web, but through my ethernet ports in the house i get no connection.

Also when I had DSL internet this wasn't an issue I'm think its got something to due with the cable modem but I am not too sure.

 

[scout_03]

i would check directly from the switch if she could acces the modem you may have to play with some setting in the modem .

 

[smorizio]

http://www.hitron-americas.com/products/cgn-2/
with the cable modem having wifi and 4 ports ethernet on it. it has dhcp on. on your switch turn off dhcp. set the switch to a fixed ip (192.168.10) whe nyou do this the switch should be abnle to get data packets now from the cable modem ethernet port.

 

[preco]

http://www.hitron-americas.com/products/cgn-2/
with the cable modem having wifi and 4 ports ethernet on it. it has dhcp on. on your switch turn off dhcp. set the switch to a fixed ip (192.168.10) whe nyou do this the switch should be abnle to get data packets now from the cable modem ethernet port.

My switch didn't come with any software so I'm not too sure how to turn off dhcp, It is a D-Link DES 108 switch

 

[scout_03]

try to connect the switch the sane way they have on the link ftp://ftp.dlink.ca/PRODUCTS/DES-108/DES-108_QIG_1.10_ENFR.PDF

 

[preco]

try to connect the switch the sane way they have on the link ftp://ftp.dlink.ca/PRODUCTS/DES-108/DES-108_QIG_1.10_ENFR.PDF

It Is connected like that basically but since my switch is in the basement where all my cables are its connected through those cables which lead throughout the house and the modem is connected through the jack on the wall, the switch recognizes the modem because the link light on the switch is on. I tried configuring the modem by disabling dhcp and then enabling and the same issue is present

 

[scout_03]

if i follow correctly you have the cable for the modem on a jack on the wall that could be it from your provider to the modem then out of modem directly to the switch not using a wall plug then check if your pc could go to the net .

 

[preco]

if i follow correctly you have the cable for the modem on a jack on the wall that could be it from your provider to the modem then out of modem directly to the switch not using a wall plug then check if your pc could go to the net .

So try to connect the cable modem directly to the switch without using the jack on the wall and connect a pc from the switch and try to connect to the net? If thats what you mean then I will try that and get back to you

 

[scout_03]

be around for the result .

 

[preco]

The internet works fine when i connect striaght from modem>switch>pc without using the jacks, now i thinking theres something wrong with the jacks

Edit: I put the switch back downstairs and connected it, still no internet saying "unidentified network no internet access" when its connected to the switch

 

[scout_03]

maybe not the jack but the way your internal system is connect the switch have to be providing signal to all those jack so it is only a matter on how the are feed so check the other end where it is plug to .

 

[preco]

Both sides seems to be fine,

 

[scout_03]

the line that feed this jack is connect to the switch .

 

[preco]

Yes it is connected to the switch

 

[scout_03]

try to connect it on another port in the switch if that does not work cable could be broke between the switch and the wall jack .

 

[preco]

Doesnt work on another port on the switch, i will once again check the jack connected to the switch coming from the modem

 

[preco]

Ok I believe the problem is the switch, The cable that connects from the modem to the jack on the wall and through the wall to the switch is working fine, because i jus connected that cable coming from the modem to my laptop and i received internet, but when i put it back in the switch and connected laptop to the switch i get the unidentified network.

So i am 100% that the cable is fine and the switch is the issue here

 

[scout_03]

try to do a full reset of the switch also this look like the modem did not find the switch and say no network also plug in one cable only in the switch then the laptop to see how it goes .

 

[preco]

Did a reset and tried only 1 cable connected to the switch same issue present

 

[scout_03]

she must be under warranty try to have her exchange .

 

[preco]

One question should i get a router and have it connected like this modem>router>switch, or should i just exchange/replace this switch i have?

 

[scout_03]

depens how many cable you need to connect from the house to the modem .

 

[preco]

About 5 to 6 more cables

 

[scout_03]

you could get another switch so you wont have to made 2 network here are some not to expensive made yuor choice http://www.ncixus.com/products/?minorcatid=1005

 

[preco]

ok thanks i will go with a the cisco switch