I am completely disgusted, grossed out, and very unhappy!
I have a Brother printer MFC-J825DW almost a year old. It was brand new, when my family paid for it for last X-Mas. I live in an apt. and the whole building has small brown sugar ants. Normally you only see them around the sinks, and not very many at that. (2 bathrooms also). The building manager gave us traps which obviously don't work and they don't seem to care for taro.
The other day I went to make a copy of something and when I lifted the cover I saw what at first i thought was sawdust. My son came over and said it's an ant colony. I freaked!!
My problem is getting the scanner glass off all the way. I've removed 8 screws from under the the glass's plastic enclosure, and I can lift the glass away from it's plastic encasement partially enough, about 1 1/2 inches, to get taro and cotton balls soaked with alcohol under the glass. Those nasty little eggs keep hatching though! Uck, uck, uck.
I called Brother and of course they said they don't recommend owners removing the glass themselves, and I told them I don't care and asked if they could send me documentation on how to remove the glass. Instead since it's under warranty they gave me the number to the tech co. in my area that does their warranty service. Well they only cover parts, not labor and said I'd need to bring it in or pay for a service call. What? I can't drive because of epilepsy and I'm NOT taking it on the bus. They also wouldn't email any documentation. In fact the girl I spoke with said what the techs do for servicing equipment is use the manuals and google. I'm never going to call them for anything except replacement part because I built my pc using the same methods.
I'd be really surprised if someone has had this problem before, I'll take a software problem any day.
I really need help. Please!!
I have a Brother printer MFC-J825DW almost a year old. It was brand new, when my family paid for it for last X-Mas. I live in an apt. and the whole building has small brown sugar ants. Normally you only see them around the sinks, and not very many at that. (2 bathrooms also). The building manager gave us traps which obviously don't work and they don't seem to care for taro.
The other day I went to make a copy of something and when I lifted the cover I saw what at first i thought was sawdust. My son came over and said it's an ant colony. I freaked!!
My problem is getting the scanner glass off all the way. I've removed 8 screws from under the the glass's plastic enclosure, and I can lift the glass away from it's plastic encasement partially enough, about 1 1/2 inches, to get taro and cotton balls soaked with alcohol under the glass. Those nasty little eggs keep hatching though! Uck, uck, uck.
I called Brother and of course they said they don't recommend owners removing the glass themselves, and I told them I don't care and asked if they could send me documentation on how to remove the glass. Instead since it's under warranty they gave me the number to the tech co. in my area that does their warranty service. Well they only cover parts, not labor and said I'd need to bring it in or pay for a service call. What? I can't drive because of epilepsy and I'm NOT taking it on the bus. They also wouldn't email any documentation. In fact the girl I spoke with said what the techs do for servicing equipment is use the manuals and google. I'm never going to call them for anything except replacement part because I built my pc using the same methods.
I'd be really surprised if someone has had this problem before, I'll take a software problem any day.
I really need help. Please!!