Jun 23, 2010
I cannot find my cd-dvd rom drive anywhere in my computer. I have tried all the steps and nothing works. HP sent me a new one and that does't even work. If I plug in an external one, that will work.


Is it being detected by bios?
Is it sata or ide/pata? Some boards have dedicated sata connetors for optical drives and won't work on the ones for hdd's. If they are ide, do you have the cable connected the right way around and jumpered correctly, they also require 80 lead to 40 pin cables?
It's highly unlikely that both the original and replacement DVD Rom's are faulty, so you need to check the leads and connections.
Sometimes the sata cables can fail, so if it's a sata drive try a different cable.