No sound and mic on laptop

[Guest]

Hello,
laptop Hp pavillion dv6636 nr. I have no sound or mic.Could it be software issue?

 

[Pyree]

You need to download and install the driver from HP

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3548612&prodTypeId=321957&prodSeriesId=3543706&swLang=13&taskId=135&swEnvOID=2093#113165