No Sound Coming From Any Devices. Defective Motherboard?

[Joder921]

I took out my new speakers to go try them out on a friends laptop, but when i plugged them back into my own, no sound would come out. Same with my ear buds, and other pair of speakers.

This is a new custom built computer that I have been using for just under a month now, and its been working fine up until now. It started being a problem on January 1st. At the time i was messing around with Nvidia and CPU drivers trying to fix another problem.

I saw that the audio drivers had never been installed (I had just been using the default ones that came with the motherboard, I guess), so I installed the realtek drivers for my mobo, but that didn't do anything.
I made sure the audio wasn't muted
I made sure it was detecting my devices, and "using" the right ones. All of my devices run fine with other computers, just not mine.

Whenever I plug anything into the back panel it says that its plugged into 3 audio jacks at the same time, and sometimes even the front! I'll insert a pic. (the pic is without the realtek drivers, i have them now, but it still has the same problem.) Whenever i plug them into the front it thinks they are a pair of headphones.

I know Nvidia has some HD audio drivers, and i tried removing them, and re-installing the realtek ones, but still nothing. It was working just the day before, and I know the devices are working fine.

I even resorted to a system restore to the previous day before it all happened, but that didn't change a thing.
I booted into a usb form of ubuntu, still no audio.
I plugged an HDMI cord from my video card to a TV, and sound worked through the Nvidia drivers (once I Reinstalled them)
I went into my BIOS and saw that "onboard audio" was enabled.

Apparently my friend's brothers friend has the exact same problem, and his computer was recently built last month at the same time.

I have tried reaching out on forums many times this past week, but we have not been able to solve it. I'm desprate at this point, I havn't been able to play any games all week.

Is it still a driver problem, or could it be a disfunctional mobo? Could I have plugged something in wrong in the mobo?

Specs-
CPU: Intel i5-4590
GPU: EVGA GTX 970
RAM: 8GB of DDR3
MOBO: Asrock H81M'
STORAGE: 250GB Kingston SSD
1TB Caviar Blue HDD
POWER: Corsair 500W Modular
OS: Windows 8.1 Pro x 64
Monitor: Dell 1400x900
Speakers: Logitech z200 speakers.

My CPU has been acting up the past few days, but I just fixed that. Could they be linked?
Anyways, thanks in advance!

TLDR; I've tried everything from reinstalling drivers multiple times, to dismantling my entire computer and putting it back together, yet there is no sound through any devices at all. How do I get my sound back?

 

[ingtar33]

well... i'm tempted to be a jerk and say "you bought an asrock motherboard, what did you expect?" yet you don't have an amd chip and asrock's intel boards aren't bad. That said, the fact that you can't get sound to work in Ubuntu basically points a damning finger at the motherboard failing.

I would run a virus scan to be certain but it looks like the onboard soundcard died.

 

[digitaldoc]

Simplest solution at this point may be to add in a sound card to bypass the issue. I am assuming that you have the correct audio driver installed.

http://www.amazon.com/Creative-Blaster-Audigy-Performance-Headphone/dp/B00EO6X4XG/ref=sr_1_3?ie=UTF8&qid=1420864808&sr=8-3&keywords=sound+card

 

[Joder921]

well... i'm tempted to be a jerk and say "you bought an asrock motherboard, what did you expect?" yet you don't have an amd chip and asrock's intel boards aren't bad. That said, the fact that you can't get sound to work in Ubuntu basically points a damning finger at the motherboard failing.

I would run a virus scan to be certain but it looks like the onboard soundcard died.

I have already run 2 full scans with windows defender, but they didn't come up with anything
I'm not completely sure if sound was supposed to come through when booting Ubuntu from a USB. I never installed it or any drivers while in ubuntu.

At this point I would believe you, I've been through a hectic week. I don't want to believe it though 🙁
I'll see if anybody else has a solution while I got File an RMA with ASRock 🙁

 

[Joder921]

Simplest solution at this point may be to add in a sound card to bypass the issue. I am assuming that you have the correct audio driver installed.

http://www.amazon.com/Creative-Blaster-Audigy-Performance-Headphone/dp/B00EO6X4XG/ref=sr_1_3?ie=UTF8&qid=1420864808&sr=8-3&keywords=sound+card

I'm thinking I'll try to replace the mobo from ASRock, assuming it's under warranty after a month.
If I got the sound card you posted, would my front audio jack/mic work still?

 

[digitaldoc]

Simplest solution at this point may be to add in a sound card to bypass the issue. I am assuming that you have the correct audio driver installed.

http://www.amazon.com/Creative-Blaster-Audigy-Performance-Headphone/dp/B00EO6X4XG/ref=sr_1_3?ie=UTF8&qid=1420864808&sr=8-3&keywords=sound+card

I'm thinking I'll try to replace the mobo from ASRock, assuming it's under warranty after a month.
If I got the sound card you posted, would my front audio jack/mic work still?

No, the front audio jacks would not work, but hey at least you would have audio from the back, and it would sound great.

 

[Joder921]

well... i'm tempted to be a jerk and say "you bought an asrock motherboard, what did you expect?" yet you don't have an amd chip and asrock's intel boards aren't bad. That said, the fact that you can't get sound to work in Ubuntu basically points a damning finger at the motherboard failing.

I would run a virus scan to be certain but it looks like the onboard soundcard died.

Just saw how hard ASRock makes it to return ANYTHING 🙁
Will most likely get a sound card

 

[digitaldoc]

well... i'm tempted to be a jerk and say "you bought an asrock motherboard, what did you expect?" yet you don't have an amd chip and asrock's intel boards aren't bad. That said, the fact that you can't get sound to work in Ubuntu basically points a damning finger at the motherboard failing.

I would run a virus scan to be certain but it looks like the onboard soundcard died.

Just saw how hard ASRock makes it to return ANYTHING 🙁
Will most likely get a sound card

The sound cards are quite affordable these days, and the quality of the audio will be higher.

 

[ingtar33]

I have already run 2 full scans with windows defender, but they didn't come up with anything

windows defender is not antivirus worth the name

download malwarebytes, and run a full scan. it's not active protection but it's pretty good at virus removal.