Hey guys, I have the following problem:
At the end of April this year, I bought the following hardware for a new PC:
For me that was a pretty clear case at the time, something must have blown in the VGA PCIe slot 1, so it's a manufacturer defect, an easy warranty claim. So I sent my motherboard with detailed explanation of my problem to the support, had to wait 3 weeks and then got my motherboard returned without any explanation. I hoped for the best and installed it, unfortunately I got exactly the same problem. So I contacted support again and got the request to send in my video card with my motherboard. Today, after just one week, I got both back, with a statement that no defects have been found anywhere. Of course I put my PC together again, and my expectation has been confirmed, my graphics card still does not output a picture on the upper PCIe slot and gets a debug light, everything runs on the lower one.
Then, I asked my roomate if I can borrow his GPU (ASUS GTX 1070) to test the motherboard today, and with his GPU, PCIe slot 1 works perfectly fine.
For me, that's a mystery ... What could that be? Thank you for your help.
At the end of April this year, I bought the following hardware for a new PC:
- AMD Ryzen 7 2700X
- MSI B450 TOMAHAWK motherboard
- Asus Radeon RX Vega 64
- 650 watts be quiet! Straight Power 11
- 16GB G.Skill RipJaws V
For me that was a pretty clear case at the time, something must have blown in the VGA PCIe slot 1, so it's a manufacturer defect, an easy warranty claim. So I sent my motherboard with detailed explanation of my problem to the support, had to wait 3 weeks and then got my motherboard returned without any explanation. I hoped for the best and installed it, unfortunately I got exactly the same problem. So I contacted support again and got the request to send in my video card with my motherboard. Today, after just one week, I got both back, with a statement that no defects have been found anywhere. Of course I put my PC together again, and my expectation has been confirmed, my graphics card still does not output a picture on the upper PCIe slot and gets a debug light, everything runs on the lower one.
Then, I asked my roomate if I can borrow his GPU (ASUS GTX 1070) to test the motherboard today, and with his GPU, PCIe slot 1 works perfectly fine.
For me, that's a mystery ... What could that be? Thank you for your help.