[SOLVED] Normal speeds but high ping?

[Lozier]

i dont know if its on my ISP's end or mine. My internets speeds are going normally and i usually get around 6-9 ping but for some reason its now 120+

 

[Lutfij]

If you're working off a desktop or a laptop, make sure you're on the latest BIOS, the latest OS version(20H2 for Windows 10) and the latest drivers for your networking adapter. If possible, reinstall the chipset drivers and the networking adapter's drivers in an elevated command, i.e, Right click installer>Run as Administrator.

If you've got a router in between the system/device and the ISP's connection, then make sure your router is on the latest firmware version. I'd also ask you to contact the ISP after a bit of investigative work by seeing if only some sites or games are causing the issue.

On that note, you didn't mention what you're doing that shows up the high pings...online gaming?

 

[Lozier]

If you're working off a desktop or a laptop, make sure you're on the latest BIOS, the latest OS version(20H2 for Windows 10) and the latest drivers for your networking adapter. If possible, reinstall the chipset drivers and the networking adapter's drivers in an elevated command, i.e, Right click installer>Run as Administrator.

If you've got a router in between the system/device and the ISP's connection, then make sure your router is on the latest firmware version. I'd also ask you to contact the ISP after a bit of investigative work by seeing if only some sites or games are causing the issue.

On that note, you didn't mention what you're doing that shows up the high pings...online gaming?

updating windows 20H2 as we speak will it help? also i get bad ping in all games including discord all the same 120+

 

[Lozier]

I play rainbow six siege normally at around 9ms but now i am getting 120ms consistently even though im not even lagging. I still get the same ping on discord, Call of duty, and apex.

I'm currently using a powerline adapter.

 

[Lutfij]

Make and model of your powerline adapter? You might want to see if there's a firmware update for said powerline adapter. You might also want to see if there were any devices added to your power outlets in your house around the time that the pings went up. Often times game servers and games themselves need maintenance and some patches might come around that could either impede or improve the gaming experience.

You might want to also see if your NIC drivers are up to date. Perhaps try reinstalling said NIC drivers and see if the issue persists.

 

[bill001g]

Lag is caused by random latency not just a high latency. Online games are smart and try to predict where you are in the game by the time the data reaches your game client. Of course if it is very high say over 300ms it doesn't work well. The cause of lag is say the game thinks you are at 50 ms away and calculates the position based on that and all the sudden you are 100ms away and then say 75ms. It can not predict well when they times jump around.

To get 9ms to games they would have to have the data center located in the same city as you live. One game might but it would be highly unlikely you get mulitple games that just happened to have data centers within a couple miles of your house. Be very sure you are correctly measuring the latency.

It is very common for people to have number near 100ms to game servers. Even at the speed of light it take some time for data to cross a country or a ocean.

 

[Lozier]

Make and model of your powerline adapter? You might want to see if there's a firmware update for said powerline adapter. You might also want to see if there were any devices added to your power outlets in your house around the time that the pings went up. Often times game servers and games themselves need maintenance and some patches might come around that could either impede or improve the gaming experience.

You might want to also see if your NIC drivers are up to date. Perhaps try reinstalling said NIC drivers and see if the issue persists.

I have https://www.dlink.com.au/home-solutions/DHP-P309AV-powerline-av500-passthrough-network-starter-kit
I live in Melbourne, note that normal ping when i play siege is 9ms and normal for call of duty is 35ms, as well as discord being at 20ms. And this problem randomly occurred 2 days ago. I checked to see my packet loss and its says 0. When i play i do not lag at all its just strange that im on a constant 130ms for every game i play.

 

[bill001g]

Run a tracert to the game server and see where the delay is. Would have been better if you had a trace to compare it to.

Unless the delay in in hop 1 or hop 2 it is likely out of your control. Issues to hop 1 (your router) would indicate issues inside your house. Issues in hop2 normally represent issues with the connection to your house. Problems past this represent delays internal to your ISP network or between ISP.

Hard to say maybe a connection between your ISP and another went down so it is taking a longer path. Maybe one of the hosting data centers is having issues and they switches you to a different one in a different city.

You have to do some investigate and find where the delay is. Many you can do nothing to fix.

 

[Lozier]

Run a tracert to the game server and see where the delay is. Would have been better if you had a trace to compare it to.

Unless the delay in in hop 1 or hop 2 it is likely out of your control. Issues to hop 1 (your router) would indicate issues inside your house. Issues in hop2 normally represent issues with the connection to your house. Problems past this represent delays internal to your ISP network or between ISP.

Hard to say maybe a connection between your ISP and another went down so it is taking a longer path. Maybe one of the hosting data centers is having issues and they switches you to a different one in a different city.

You have to do some investigate and find where the delay is. Many you can do nothing to fix.

1 9 ms 7 ms 31 ms
2 140 ms 151 ms 180 ms lo11.lns02.pmelnxd.vic.vocus.network [203.134.50.248]
3 * * 103 ms ae2-459.per01.melbvoc.vic.vocus.network [203.134.26.113]
4 179 ms * 174 ms ae7-15.cor01.melbvoc.vic.vocus.network [203.134.25.166]
5 136 ms 148 ms 140 ms be106-99.bdr02.mel11.vic.vocus.network [114.31.197.36]
6 168 ms 180 ms 149 ms be151.cor02.mel11.vic.vocus.network [114.31.196.52]
7 179 ms 168 ms 169 ms be150.bdr03.mel07.vic.vocus.network [114.31.196.57]
8 83 ms 77 ms 72 ms asn13335.cust.bdr02.mel07.vic.vocus.net.au [175.45.124.229]
9 170 ms 159 ms 148 ms one.one.one.one [1.1.1.1]
i ran a tracert to 1.1.1.1 this is what i got
the first hop was to my ip but i removed it because im not sure i can show that

 

[bill001g]

That is kinda strange do you only have 1 pc and you plug it directly into a modem rather than a router.

Hop1 should be inside your house.

This actually is what mine looks like when I run a VPN to a location in another country. The first hop to my router is ok and then a large hop while it goes over the vpn and then normal extra latency from there. I run vpn on my router.

This has to be a issue inside you ISP network. Most issues with ISP are data loss. That they tend understand and fix pretty quickly since it represent defective equipment or cables etc.

High latency is generally a distance things, in this case I don't think it is. Maybe you can guess the city names that hop 2 represents, hop 3 is likely melbourne.

When the latency is not caused by distance it is normally caused by overloaded connection. This the ISP will seldom admit. Most times though the latency will be better very late at night or early in the morning if it is too much traffic.

I would take your tracert and contact the ISP and hopefully get a tech who has some skill other than following their scripts. The last one I talked to did not even know what a ping command was.

 

[Lozier]

That is kinda strange do you only have 1 pc and you plug it directly into a modem rather than a router.

Hop1 should be inside your house.

This actually is what mine looks like when I run a VPN to a location in another country. The first hop to my router is ok and then a large hop while it goes over the vpn and then normal extra latency from there. I run vpn on my router.

This has to be a issue inside you ISP network. Most issues with ISP are data loss. That they tend understand and fix pretty quickly since it represent defective equipment or cables etc.

High latency is generally a distance things, in this case I don't think it is. Maybe you can guess the city names that hop 2 represents, hop 3 is likely melbourne.

When the latency is not caused by distance it is normally caused by overloaded connection. This the ISP will seldom admit. Most times though the latency will be better very late at night or early in the morning if it is too much traffic.

I would take your tracert and contact the ISP and hopefully get a tech who has some skill other than following their scripts. The last one I talked to did not even know what a ping command was.

so are you pretty much saying its on my ISP's end? i am using a powerline adapter.

 

[bill001g]

A powerline units is completely invisible to tracert etc.
If you see any increase it would be to hop 1. Yours shows fairly low times to hop 1 so that small increase to 9ms could be the powerline units. It can not cause the problems in hop 1 because powerline is only a local lan thing and if it was the problem you would see issues on hop 1.

 

[Lozier]

A powerline units is completely invisible to tracert etc.
If you see any increase it would be to hop 1. Yours shows fairly low times to hop 1 so that small increase to 9ms could be the powerline units. It can not cause the problems in hop 1 because powerline is only a local lan thing and if it was the problem you would see issues on hop 1.

sorry im not really good with this stuff but ur saying that if hop 1 is low that means everything on my side is fine but if the ping is high on hop 2 its out of my control yes or no? . my phone also gets around the same ping as my pc so i dont think its my computer

again thanks for replying and helping me out

 

[bill001g]

That is what it means. The problem is past hop 1. Hop 1 generally represents devices inside your house. If you see no issues in hop 1 it is a good indicator that there are no network issues with the devices inside your house.

Hop 2 unless you have mulitple routers in your house generally is something in the ISP network between your house and the first ISP router. You can only call your ISP and ask them to look at it since it is their equipment. In some ways you are lucky if it was in a much higher hop number it might be in another ISP network and then you would not even have the option to call them.