Not able to connect to the Internet via new WiFi Modem

[pawcoyote]

Greetings, I have a MSI GT72S laptop that has been working great either by Ethernet connection or WiFi connection until I ordered a new WiFi Modem from my cable company. What is happening when I try to go to the internet or play any of my online games they are blocked. The error message I get when I run the troubleshooter is as follows (Security or Firewall settings might be blocking Content).

I have turned off my firewalls I have added different apps to be allowed in the firewall but it doesn't work.

I can still connect to the old WiFi modem without an issue (except lag on games).

System: MSI GT72S
OS: Windows 10 64Bit
AntiVirus: Webroot
MalwareBytes Used

WiFi Modem
Ubee
DDW36C

 

[boosted1g]

Has the cable company inputted the mac address of the new modem into their system?
Is your ethernet and wifi adapter setup for auto dhcp or static IP?

 

[SoggyTissue]

you went into your routers webpage setup/settings menu and turned off its firewall?
i know this maybe hard as 'supplied' routers are generally locked to stop people fiddling with them.

 

[boosted1g]

you went into your routers webpage setup/settings menu and turned off its firewall?
i know this maybe hard as 'supplied' routers are generally locked to stop people fiddling with them.

I would assume that OP is referring to windows firewall.
Very rarely does the ISP provided modem/router combos have custom IPtables or SPI firewall. At best would only be able to disable the "NAT firewall" by allowing full passthru; this would the equivalent of completely removing the doors on your house and/or car so obviously not advised.

 

[pawcoyote]

Has the cable company inputted the mac address of the new modem into their system?
Is your ethernet and wifi adapter setup for auto dhcp or static IP?

This was provided by the Cable company by the way. so I am assuming that the MAC was inputted. The adapters are set to DHCP.

What is weird is my laptop works on one WiFi modem but not the new one.