Question Not able to download rx 580 drivers

[Melonsqueezy]

So I bought a used gigabyte rx 580 aorus 4gb a couple of weeks ago and for the first week I couldn't load up windows as it my monitor would lose signal while booting windows (it would also make a sound just before it loses signal). The problem went away after I took the gpu out and put it back in a few days later, but the problem has asrose again. I've used DDU to uninstall previous drivers, and it boots normally, but when I try to download drivers for it, the same problem will occur and then I will lose signal, and afterwards when I try to boot up windows it will lose signal again unless I use DDU again.

Specs:
AMD Ryzen 2600
Asrock b450m pro4
Gigabyte rx 580 aorus 4gb
Team group 16gb ddr4 3000mhz (At auto it's set to 2400mhz and I left it like that)
Be quiet system power 9 500w
Crucial bx500 240gb
Windows 10 pro

 

[COLGeek]

Are you trying to get the drivers from here?

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

 

[Melonsqueezy]

Yes I downloaded it from there.

 

[COLGeek]

Normally, I would suspect your PSU. But that should not be an issue. From where did you purchase your used RX 580?

Prior to installing the drivers, Windows will use a basic driver to enable the GPU to work. When you install the AMD drivers, you enable all of the GPU's features and increase its power needs. I am suspicious of the health of your GPU.

 

[Melonsqueezy]

I bought it from a local used computer parts store. And I don't think the psu is the issue since I put in a older gpu, and although it only required a 6 pin connector it worked fine.

 

[COLGeek]

I think your GPU it the likely culprit. When you swapped in an older GPU, what make/model was it?

 

[Melonsqueezy]

Zotac GeForce 8800 gt

 

[COLGeek]

Do you have (access to) another PC that you can test the RX 580 in?

 

[Melonsqueezy]

Unfortunately not. I'm able to use the rx 580 in my normal pc when I use DDU to delete drivers, but when I try to download them it will just lose signal again.

 

[COLGeek]

Do you mean installing the drivers versus downloading the drivers from the site?

 

[Melonsqueezy]

Yes, the program from the website I can install fine, the issues only come to be when I use the program to install the drivers, at around 40-45% the problems stated above occur again where I lose signal and afterwards when I try turn on my pc it loses signal while loading up Windows. So I have to use DDU again to be able to go actually log in.

 

[COLGeek]

So, you can download the driver package, but the failure occurs during the installation. Is that correct?

Did you install the AMD chipset drivers BEFORE installing the video drivers? If not, try doing so.

https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

 

[Melonsqueezy]

Correct. And I tried installing the chipset drivers (which downloaded fine) but when I tried downloading the video drivers the same problems occur.

 

[COLGeek]

Did the chipset drivers install correctly, or not?

 

[Melonsqueezy]

The chipset drivers installed fine.

 

[COLGeek]

How are you connected to your display? HDMI? DisplayPort? Any adapters (like to use DVI)?

 

[Melonsqueezy]

It's connected with dvi-d and no adapters are used.

 

[COLGeek]

What is the exact make/model of your RX 580? Is it this one?

https://www.gigabyte.com/us/Graphics-Card/GV-RX580AORUS-4GD-rev-10-11#kf

 

[Melonsqueezy]

Yes

 

[COLGeek]

On the support page for that model is a VGA Tool and a BIOS update. You need to determine what type of memory your particular RX 580 has. I assume running the VGA Tool can help with that. GPU-Z can possibly help as well. Try updating the BIOS on the RX 580.

https://www.gigabyte.com/us/Graphics-Card/GV-RX580AORUS-4GD-rev-10-11#support-dl-utility

TechPowerUp

GPU-Z is a lightweight system utility designed to provide vital information about your video card and graphics processor.

www.techpowerup.com

 

[Melonsqueezy]

So I flashed the bios to F81 since my rx 580 has hynix memory, and that went well. But when I tried to install the video drivers the same problems happened.

 

[COLGeek]

Recently, another member was have similar issues with a Be Quiet PSU and a RX 580 (IIRC). His PSU was indeed the problem and the issue (similar to yours) resolved after swapping his PSU (the Be Quiet was defective).

Do you have access to another 500w (or greater) PSU?

 

[Melonsqueezy]

Unfortunately I don't.

 

[Melonsqueezy]

Ok, I tried using a different gpu (msi rx 580 8gb armour) and a different psu (corsair vengeance 650m silver rated) and the problems still occur. I've also tried my original gpu (gigabyte rx 580 4gb aorus) with the new psu and the same problems occur.

 

[RobCrezz]

Can you try another screen or TV via hdmi or displayport?

You are plugging the screen directly into the graphics card right? Not the motherboard?