I had a client contact me because he received what he thought was a odd email. The email was from an address that resembled the business email we send invoices from for example our email is payment@nameofbiz.com and he received an email from payment.nameofbiz@email.co. The email contained and actual invoice we had sent him earlier in the week. The only difference was the email was asking he remit payment via wire transfer which is why he contacted me. The signature in the email was of the actual employee that would normally send out an invoice for payment .
I am trying to figure out if this is something happening internally or externally . when i spoke to support from our email provider they called it phishing but it seems like much more then that. it was our invoice and it contained the name of the emploee that would normally send it . the only difference was the email address it came from and the request for wire transfer.
The same day i spoke to the Customer i also received a few undeliverable notices as if the real email address payment@nameofbiz.com was actual trying to deliver email to payment.nameofbiz@email.co
I am trying to of course to figure out whats going on and how to resolve it.
Our email providers only suggestion was to log the email address out of any computers,laptops,phones and change passwords.
i feel like its much more going on here then that but i do not know for sure. Can anyone please shine some light on whats going on ? how it works?
thanks for any information anyone can provide.
I am trying to figure out if this is something happening internally or externally . when i spoke to support from our email provider they called it phishing but it seems like much more then that. it was our invoice and it contained the name of the emploee that would normally send it . the only difference was the email address it came from and the request for wire transfer.
The same day i spoke to the Customer i also received a few undeliverable notices as if the real email address payment@nameofbiz.com was actual trying to deliver email to payment.nameofbiz@email.co
I am trying to of course to figure out whats going on and how to resolve it.
Our email providers only suggestion was to log the email address out of any computers,laptops,phones and change passwords.
i feel like its much more going on here then that but i do not know for sure. Can anyone please shine some light on whats going on ? how it works?
thanks for any information anyone can provide.