Now I'm pissed

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a fiasco.

My estimated ship date is 10/18. I've been trying for two days to find out
why. I emailed support yesterday and got a form letter back about
cancelling my order. Worthless. I replied and asked them to actually READ
my question. A live person replied (9 hours later) telling me that my ship
date was 10/18.

Uh, yeah, I knew that. Just replied to her asking her to actually READ the
question.

Called this afternoon. The person was absolutely worthless and transfered
me to. Get this.

A non-working extension.

So, just got home. Called the number that the email said to call. Waited a
little over an hour on hold. Guy answered the phone and I asked my
question. He said: " just a moment".

And hung up on me.

So, I'm back on hold. They close in 41 minutes (I think) and I'd bet money
that the phone system disconnects me then. I'm going to be with this nice
music playing in the background. If they actually answer, it will wake me
up.

Sadly, I believe I have the answer to the question. I reconfigured the
machine online, changing options one at a time. The only thing that blew up
the ship date (from 9/16 to Unavailable) was the CPU choice. If they would
answer the phone, I'd upgrade to a FASTER CPU and pay more money.

So much for being a Dellbot.

Tom

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Tom Scales wrote:
>
> <snip>
>
> So much for being a Dellbot.

After that comment, I'll bet Administrator just wet himself. <g>

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Ha, Ha, Ha, Ha,

Please excuse me, even though I really do hate when folks get shafted by
Dell(or any company for that matter); I couldn't help but laughing.

Now, please, think back on all the times you have blamed the poster for the
problems they were having with Dell.


"Tom Scales" <tomtoo@softhome.net> wrote in message
news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>fiasco.
>
> My estimated ship date is 10/18. I've been trying for two days to find
> out why. I emailed support yesterday and got a form letter back about
> cancelling my order. Worthless. I replied and asked them to actually READ
> my question. A live person replied (9 hours later) telling me that my
> ship date was 10/18.
>
> Uh, yeah, I knew that. Just replied to her asking her to actually READ
> the question.
>
> Called this afternoon. The person was absolutely worthless and transfered
> me to. Get this.
>
> A non-working extension.
>
> So, just got home. Called the number that the email said to call. Waited
> a little over an hour on hold. Guy answered the phone and I asked my
> question. He said: " just a moment".
>
> And hung up on me.
>
> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
> money that the phone system disconnects me then. I'm going to be with
> this nice music playing in the background. If they actually answer, it
> will wake me up.
>
> Sadly, I believe I have the answer to the question. I reconfigured the
> machine online, changing options one at a time. The only thing that blew
> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>
> So much for being a Dellbot.
>
> Tom
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

When I ordered my Dimension 4700 and my Inspiron 9300 back in June I also
saw an estimated ship date on the Inspiron about 21 days from my order date.
The ship date for the Dimension was about 15 or 16 days out, as I recall
without looking at my shipping confirmation documentation. I got the
Dimension on day 10 and my Inspiron on day 12. I used the tracking numbers
and kept track of my machines from the loading dock to my front door.

Interestingly enough, the Dimension actually went on the truck on day 5
after my online order was confirmed and the Inspiron got on a truck on day 8
after the order. For some reason it only took 4 days to get the Inspiron to
me and 5 days to get my Dimension driven out. They originated from the same
location according to the tracking information.

There is obviously no excuse for the service you have been getting. I would
be sorely pissed, as well. When and if you do actually talk to someone
living and breathing, make sure they understand that. You may have better
luck calling Sales and asking to speak with a manager or supervisor. The
guys (and gals) in Sales do not like to hear that kind of feedback.
Basically, they hang up the phone after speaking with a pissed off customer
and walk over to the idiots in Customer Service that share the building with
them and give them an ass chewing. I know, because I know someone in Dell
Sales and she has done exactly that.

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>fiasco.
>
> My estimated ship date is 10/18. I've been trying for two days to find
> out why. I emailed support yesterday and got a form letter back about
> cancelling my order. Worthless. I replied and asked them to actually READ
> my question. A live person replied (9 hours later) telling me that my
> ship date was 10/18.
>
> Uh, yeah, I knew that. Just replied to her asking her to actually READ
> the question.
>
> Called this afternoon. The person was absolutely worthless and transfered
> me to. Get this.
>
> A non-working extension.
>
> So, just got home. Called the number that the email said to call. Waited
> a little over an hour on hold. Guy answered the phone and I asked my
> question. He said: " just a moment".
>
> And hung up on me.
>
> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
> money that the phone system disconnects me then. I'm going to be with
> this nice music playing in the background. If they actually answer, it
> will wake me up.
>
> Sadly, I believe I have the answer to the question. I reconfigured the
> machine online, changing options one at a time. The only thing that blew
> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>
> So much for being a Dellbot.
>
> Tom
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Notan wrote:
>
> Tom Scales wrote:
> >
> > <snip>
> >
> > So much for being a Dellbot.
>
> After that comment, I'll bet Administrator just wet himself. <g>

Make that Administrator *and* Irene! <G>

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

No accidents here, but I am STILL laughing. >gr<


"Notan" <notan@ddress.com> wrote in message
news:431FB18B.446A480D@ddress.com...
> Notan wrote:
>>
>> Tom Scales wrote:
>> >
>> > <snip>
>> >
>> > So much for being a Dellbot.
>>
>> After that comment, I'll bet Administrator just wet himself. <g>
>
> Make that Administrator *and* Irene! <G>
>
> Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Well, in the end, they made me happy. I spoke to Sales. They were very
flexible. I was willing to pay a little more to move up a processor, but
not a LOT more.

So, they configured a similar machine, but upgraded from Celeron M 1.6 to
Pentium M 1.6, upgraded the Wireless card to Intel's and added 24 months of
McAfee. $80 per machine and I don't have to fool with the rebate.

Overall, the result was good, the effort to get there was a challenge.

Tom
"Kevin" <webman6@hotmail.com> wrote in message
news:_pOTe.1766$YZ1.3963@news.uswest.net...
> When I ordered my Dimension 4700 and my Inspiron 9300 back in June I also
> saw an estimated ship date on the Inspiron about 21 days from my order
> date. The ship date for the Dimension was about 15 or 16 days out, as I
> recall without looking at my shipping confirmation documentation. I got
> the Dimension on day 10 and my Inspiron on day 12. I used the tracking
> numbers and kept track of my machines from the loading dock to my front
> door.
>
> Interestingly enough, the Dimension actually went on the truck on day 5
> after my online order was confirmed and the Inspiron got on a truck on day
> 8 after the order. For some reason it only took 4 days to get the
> Inspiron to me and 5 days to get my Dimension driven out. They originated
> from the same location according to the tracking information.
>
> There is obviously no excuse for the service you have been getting. I
> would be sorely pissed, as well. When and if you do actually talk to
> someone living and breathing, make sure they understand that. You may
> have better luck calling Sales and asking to speak with a manager or
> supervisor. The guys (and gals) in Sales do not like to hear that kind of
> feedback. Basically, they hang up the phone after speaking with a pissed
> off customer and walk over to the idiots in Customer Service that share
> the building with them and give them an ass chewing. I know, because I
> know someone in Dell Sales and she has done exactly that.
>
> "Tom Scales" <tomtoo@softhome.net> wrote in message
> news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>>fiasco.
>>
>> My estimated ship date is 10/18. I've been trying for two days to find
>> out why. I emailed support yesterday and got a form letter back about
>> cancelling my order. Worthless. I replied and asked them to actually
>> READ my question. A live person replied (9 hours later) telling me that
>> my ship date was 10/18.
>>
>> Uh, yeah, I knew that. Just replied to her asking her to actually READ
>> the question.
>>
>> Called this afternoon. The person was absolutely worthless and
>> transfered me to. Get this.
>>
>> A non-working extension.
>>
>> So, just got home. Called the number that the email said to call. Waited
>> a little over an hour on hold. Guy answered the phone and I asked my
>> question. He said: " just a moment".
>>
>> And hung up on me.
>>
>> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
>> money that the phone system disconnects me then. I'm going to be with
>> this nice music playing in the background. If they actually answer, it
>> will wake me up.
>>
>> Sadly, I believe I have the answer to the question. I reconfigured the
>> machine online, changing options one at a time. The only thing that blew
>> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
>> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>>
>> So much for being a Dellbot.
>>
>> Tom
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Even the best organization gets it wrong sometimes, and within every quality organization there are pockets of incompetence. Dell is no different from any other company of its size, and better than many. Too bad you fell through the cracks, but none of the many whiners who inhabit this otherwise respectable forum should take any comfort from your situation.

Ted Zieglar

"Tom Scales" <tomtoo@softhome.net> wrote in message news:eLOTe.10288$4i6.7532@tornado.tampabay.rr.com...
> Well, in the end, they made me happy. I spoke to Sales. They were very
> flexible. I was willing to pay a little more to move up a processor, but
> not a LOT more.
>
> So, they configured a similar machine, but upgraded from Celeron M 1.6 to
> Pentium M 1.6, upgraded the Wireless card to Intel's and added 24 months of
> McAfee. $80 per machine and I don't have to fool with the rebate.
>
> Overall, the result was good, the effort to get there was a challenge.
>
> Tom
> "Kevin" <webman6@hotmail.com> wrote in message
> news:_pOTe.1766$YZ1.3963@news.uswest.net...
>> When I ordered my Dimension 4700 and my Inspiron 9300 back in June I also
>> saw an estimated ship date on the Inspiron about 21 days from my order
>> date. The ship date for the Dimension was about 15 or 16 days out, as I
>> recall without looking at my shipping confirmation documentation. I got
>> the Dimension on day 10 and my Inspiron on day 12. I used the tracking
>> numbers and kept track of my machines from the loading dock to my front
>> door.
>>
>> Interestingly enough, the Dimension actually went on the truck on day 5
>> after my online order was confirmed and the Inspiron got on a truck on day
>> 8 after the order. For some reason it only took 4 days to get the
>> Inspiron to me and 5 days to get my Dimension driven out. They originated
>> from the same location according to the tracking information.
>>
>> There is obviously no excuse for the service you have been getting. I
>> would be sorely pissed, as well. When and if you do actually talk to
>> someone living and breathing, make sure they understand that. You may
>> have better luck calling Sales and asking to speak with a manager or
>> supervisor. The guys (and gals) in Sales do not like to hear that kind of
>> feedback. Basically, they hang up the phone after speaking with a pissed
>> off customer and walk over to the idiots in Customer Service that share
>> the building with them and give them an ass chewing. I know, because I
>> know someone in Dell Sales and she has done exactly that.
>>
>> "Tom Scales" <tomtoo@softhome.net> wrote in message
>> news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>>>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>>>fiasco.
>>>
>>> My estimated ship date is 10/18. I've been trying for two days to find
>>> out why. I emailed support yesterday and got a form letter back about
>>> cancelling my order. Worthless. I replied and asked them to actually
>>> READ my question. A live person replied (9 hours later) telling me that
>>> my ship date was 10/18.
>>>
>>> Uh, yeah, I knew that. Just replied to her asking her to actually READ
>>> the question.
>>>
>>> Called this afternoon. The person was absolutely worthless and
>>> transfered me to. Get this.
>>>
>>> A non-working extension.
>>>
>>> So, just got home. Called the number that the email said to call. Waited
>>> a little over an hour on hold. Guy answered the phone and I asked my
>>> question. He said: " just a moment".
>>>
>>> And hung up on me.
>>>
>>> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
>>> money that the phone system disconnects me then. I'm going to be with
>>> this nice music playing in the background. If they actually answer, it
>>> will wake me up.
>>>
>>> Sadly, I believe I have the answer to the question. I reconfigured the
>>> machine online, changing options one at a time. The only thing that blew
>>> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
>>> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>>>
>>> So much for being a Dellbot.
>>>
>>> Tom
>>>
>>
>>
>
>

 

[BigJim]

Archived from groups: alt.sys.pc-clone.dell (More info?)

it just goes to show that some of these people do have problems with Dell,
I myself have not, yet. But the last laptop I order I called 4 times and
hung up before I
got a person who's first language was English. glade it worked out for ya.


"Tom Scales" <tomtoo@softhome.net> wrote in message
news:eLOTe.10288$4i6.7532@tornado.tampabay.rr.com...
> Well, in the end, they made me happy. I spoke to Sales. They were very
> flexible. I was willing to pay a little more to move up a processor, but
> not a LOT more.
>
> So, they configured a similar machine, but upgraded from Celeron M 1.6 to
> Pentium M 1.6, upgraded the Wireless card to Intel's and added 24 months
> of McAfee. $80 per machine and I don't have to fool with the rebate.
>
> Overall, the result was good, the effort to get there was a challenge.
>
> Tom
> "Kevin" <webman6@hotmail.com> wrote in message
> news:_pOTe.1766$YZ1.3963@news.uswest.net...
>> When I ordered my Dimension 4700 and my Inspiron 9300 back in June I also
>> saw an estimated ship date on the Inspiron about 21 days from my order
>> date. The ship date for the Dimension was about 15 or 16 days out, as I
>> recall without looking at my shipping confirmation documentation. I got
>> the Dimension on day 10 and my Inspiron on day 12. I used the tracking
>> numbers and kept track of my machines from the loading dock to my front
>> door.
>>
>> Interestingly enough, the Dimension actually went on the truck on day 5
>> after my online order was confirmed and the Inspiron got on a truck on
>> day 8 after the order. For some reason it only took 4 days to get the
>> Inspiron to me and 5 days to get my Dimension driven out. They
>> originated from the same location according to the tracking information.
>>
>> There is obviously no excuse for the service you have been getting. I
>> would be sorely pissed, as well. When and if you do actually talk to
>> someone living and breathing, make sure they understand that. You may
>> have better luck calling Sales and asking to speak with a manager or
>> supervisor. The guys (and gals) in Sales do not like to hear that kind
>> of feedback. Basically, they hang up the phone after speaking with a
>> pissed off customer and walk over to the idiots in Customer Service that
>> share the building with them and give them an ass chewing. I know,
>> because I know someone in Dell Sales and she has done exactly that.
>>
>> "Tom Scales" <tomtoo@softhome.net> wrote in message
>> news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>>>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>>>fiasco.
>>>
>>> My estimated ship date is 10/18. I've been trying for two days to find
>>> out why. I emailed support yesterday and got a form letter back about
>>> cancelling my order. Worthless. I replied and asked them to actually
>>> READ my question. A live person replied (9 hours later) telling me that
>>> my ship date was 10/18.
>>>
>>> Uh, yeah, I knew that. Just replied to her asking her to actually READ
>>> the question.
>>>
>>> Called this afternoon. The person was absolutely worthless and
>>> transfered me to. Get this.
>>>
>>> A non-working extension.
>>>
>>> So, just got home. Called the number that the email said to call.
>>> Waited a little over an hour on hold. Guy answered the phone and I
>>> asked my question. He said: " just a moment".
>>>
>>> And hung up on me.
>>>
>>> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
>>> money that the phone system disconnects me then. I'm going to be with
>>> this nice music playing in the background. If they actually answer, it
>>> will wake me up.
>>>
>>> Sadly, I believe I have the answer to the question. I reconfigured the
>>> machine online, changing options one at a time. The only thing that
>>> blew up the ship date (from 9/16 to Unavailable) was the CPU choice. If
>>> they would answer the phone, I'd upgrade to a FASTER CPU and pay more
>>> money.
>>>
>>> So much for being a Dellbot.
>>>
>>> Tom
>>>
>>
>>
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>fiasco.
>
> My estimated ship date is 10/18. I've been trying for two days to find
> out why. I emailed support yesterday and got a form letter back about
> cancelling my order. Worthless. I replied and asked them to actually READ
> my question. A live person replied (9 hours later) telling me that my
> ship date was 10/18.
>
> Uh, yeah, I knew that. Just replied to her asking her to actually READ
> the question.
>
> Called this afternoon. The person was absolutely worthless and transfered
> me to. Get this.
>
> A non-working extension.
>
> So, just got home. Called the number that the email said to call. Waited
> a little over an hour on hold. Guy answered the phone and I asked my
> question. He said: " just a moment".
>
> And hung up on me.
>
> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
> money that the phone system disconnects me then. I'm going to be with
> this nice music playing in the background. If they actually answer, it
> will wake me up.
>
> Sadly, I believe I have the answer to the question. I reconfigured the
> machine online, changing options one at a time. The only thing that blew
> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>
> So much for being a Dellbot.
>
> Tom
>

haahahahahhahhehehehehhehehe.............

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:eLOTe.10288$4i6.7532@tornado.tampabay.rr.com...
> Well, in the end, they made me happy. I spoke to Sales. They were very
> flexible. I was willing to pay a little more to move up a processor, but
> not a LOT more.
>
> So, they configured a similar machine, but upgraded from Celeron M 1.6 to
> Pentium M 1.6, upgraded the Wireless card to Intel's and added 24 months
> of McAfee. $80 per machine and I don't have to fool with the rebate.
>
> Overall, the result was good, the effort to get there was a challenge.
>
> Tom
> "Kevin" <webman6@hotmail.com> wrote in message
> news:_pOTe.1766$YZ1.3963@news.uswest.net...
>> When I ordered my Dimension 4700 and my Inspiron 9300 back in June I also
>> saw an estimated ship date on the Inspiron about 21 days from my order
>> date. The ship date for the Dimension was about 15 or 16 days out, as I
>> recall without looking at my shipping confirmation documentation. I got
>> the Dimension on day 10 and my Inspiron on day 12. I used the tracking
>> numbers and kept track of my machines from the loading dock to my front
>> door.
>>
>> Interestingly enough, the Dimension actually went on the truck on day 5
>> after my online order was confirmed and the Inspiron got on a truck on
>> day 8 after the order. For some reason it only took 4 days to get the
>> Inspiron to me and 5 days to get my Dimension driven out. They
>> originated from the same location according to the tracking information.
>>
>> There is obviously no excuse for the service you have been getting. I
>> would be sorely pissed, as well. When and if you do actually talk to
>> someone living and breathing, make sure they understand that. You may
>> have better luck calling Sales and asking to speak with a manager or
>> supervisor. The guys (and gals) in Sales do not like to hear that kind
>> of feedback. Basically, they hang up the phone after speaking with a
>> pissed off customer and walk over to the idiots in Customer Service that
>> share the building with them and give them an ass chewing. I know,
>> because I know someone in Dell Sales and she has done exactly that.
>>
>> "Tom Scales" <tomtoo@softhome.net> wrote in message
>> news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>>>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>>>fiasco.
>>>
>>> My estimated ship date is 10/18. I've been trying for two days to find
>>> out why. I emailed support yesterday and got a form letter back about
>>> cancelling my order. Worthless. I replied and asked them to actually
>>> READ my question. A live person replied (9 hours later) telling me that
>>> my ship date was 10/18.
>>>
>>> Uh, yeah, I knew that. Just replied to her asking her to actually READ
>>> the question.
>>>
>>> Called this afternoon. The person was absolutely worthless and
>>> transfered me to. Get this.
>>>
>>> A non-working extension.
>>>
>>> So, just got home. Called the number that the email said to call.
>>> Waited a little over an hour on hold. Guy answered the phone and I
>>> asked my question. He said: " just a moment".
>>>
>>> And hung up on me.
>>>
>>> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
>>> money that the phone system disconnects me then. I'm going to be with
>>> this nice music playing in the background. If they actually answer, it
>>> will wake me up.
>>>
>>> Sadly, I believe I have the answer to the question. I reconfigured the
>>> machine online, changing options one at a time. The only thing that
>>> blew up the ship date (from 9/16 to Unavailable) was the CPU choice. If
>>> they would answer the phone, I'd upgrade to a FASTER CPU and pay more
>>> money.
>>>
>>> So much for being a Dellbot.
>>>
>>> Tom
>>>
>>
>>
>
>

wanker..........

 

[Rob]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I'm glad you got satisfaction in the end.

Like someone else mentioned, I hope you NOW realize what others told
you before about their bad dell experiences and you don't blow them
off the way you did before.

Personally I like Dell but try very hard to not have to deal with
their sales or support by phone. I find the dellbot is almost useless
or their use of the English language is audibly unrecognizable or
almost unrecognizable. I wonder how Mr. Dell feels if he can't
recognize their pronunciation of his last name??? Maybe that's the
first English word with diction lessons they learn.

Anyway Tom, glad it worked for you. Can you make any suggestions from
your experiences, how the rest of us can avoid what you just went
thru?




> ..... "Tom Scales" <tomtoo@softhome.net> wrote:

>Well, in the end, they made me happy. I spoke to Sales. They were very
>flexible. I was willing to pay a little more to move up a processor, but
>not a LOT more.
>
>So, they configured a similar machine, but upgraded from Celeron M 1.6 to
>Pentium M 1.6, upgraded the Wireless card to Intel's and added 24 months of
>McAfee. $80 per machine and I don't have to fool with the rebate.
>
>Overall, the result was good, the effort to get there was a challenge.
>
>Tom
>"Kevin" <webman6@hotmail.com> wrote in message
>news:_pOTe.1766$YZ1.3963@news.uswest.net...
>> When I ordered my Dimension 4700 and my Inspiron 9300 back in June I also
>> saw an estimated ship date on the Inspiron about 21 days from my order
>> date. The ship date for the Dimension was about 15 or 16 days out, as I
>> recall without looking at my shipping confirmation documentation. I got
>> the Dimension on day 10 and my Inspiron on day 12. I used the tracking
>> numbers and kept track of my machines from the loading dock to my front
>> door.
>>
>> Interestingly enough, the Dimension actually went on the truck on day 5
>> after my online order was confirmed and the Inspiron got on a truck on day
>> 8 after the order. For some reason it only took 4 days to get the
>> Inspiron to me and 5 days to get my Dimension driven out. They originated
>> from the same location according to the tracking information.
>>
>> There is obviously no excuse for the service you have been getting. I
>> would be sorely pissed, as well. When and if you do actually talk to
>> someone living and breathing, make sure they understand that. You may
>> have better luck calling Sales and asking to speak with a manager or
>> supervisor. The guys (and gals) in Sales do not like to hear that kind of
>> feedback. Basically, they hang up the phone after speaking with a pissed
>> off customer and walk over to the idiots in Customer Service that share
>> the building with them and give them an ass chewing. I know, because I
>> know someone in Dell Sales and she has done exactly that.
>>
>> "Tom Scales" <tomtoo@softhome.net> wrote in message
>> news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>>>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>>>fiasco.
>>>
>>> My estimated ship date is 10/18. I've been trying for two days to find
>>> out why. I emailed support yesterday and got a form letter back about
>>> cancelling my order. Worthless. I replied and asked them to actually
>>> READ my question. A live person replied (9 hours later) telling me that
>>> my ship date was 10/18.
>>>
>>> Uh, yeah, I knew that. Just replied to her asking her to actually READ
>>> the question.
>>>
>>> Called this afternoon. The person was absolutely worthless and
>>> transfered me to. Get this.
>>>
>>> A non-working extension.
>>>
>>> So, just got home. Called the number that the email said to call. Waited
>>> a little over an hour on hold. Guy answered the phone and I asked my
>>> question. He said: " just a moment".
>>>
>>> And hung up on me.
>>>
>>> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
>>> money that the phone system disconnects me then. I'm going to be with
>>> this nice music playing in the background. If they actually answer, it
>>> will wake me up.
>>>
>>> Sadly, I believe I have the answer to the question. I reconfigured the
>>> machine online, changing options one at a time. The only thing that blew
>>> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
>>> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>>>
>>> So much for being a Dellbot.
>>>
>>> Tom
>>>
>>
>>
>

 

[bill]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Is there where we are suppose to call Ted a Dellbot?

On Thu, 8 Sep 2005 00:18:05 -0400, "Ted Zieglar" <teddyz@notmail.com>
wrote:

>Even the best organization gets it wrong sometimes, and within every quality organization there are pockets of incompetence. Dell is no different from any other company of its size, and better than many. Too bad you fell through the cracks, but none of the many whiners who inhabit this otherwise respectable forum should take any comfort from your situation.
>
>Ted Zieglar
>
>"Tom Scales" <tomtoo@softhome.net> wrote in message news:eLOTe.10288$4i6.7532@tornado.tampabay.rr.com...
>> Well, in the end, they made me happy. I spoke to Sales. They were very
>> flexible. I was willing to pay a little more to move up a processor, but
>> not a LOT more.
>>
>> So, they configured a similar machine, but upgraded from Celeron M 1.6 to
>> Pentium M 1.6, upgraded the Wireless card to Intel's and added 24 months of
>> McAfee. $80 per machine and I don't have to fool with the rebate.
>>
>> Overall, the result was good, the effort to get there was a challenge.
>>
>> Tom
>> "Kevin" <webman6@hotmail.com> wrote in message
>> news:_pOTe.1766$YZ1.3963@news.uswest.net...
>>> When I ordered my Dimension 4700 and my Inspiron 9300 back in June I also
>>> saw an estimated ship date on the Inspiron about 21 days from my order
>>> date. The ship date for the Dimension was about 15 or 16 days out, as I
>>> recall without looking at my shipping confirmation documentation. I got
>>> the Dimension on day 10 and my Inspiron on day 12. I used the tracking
>>> numbers and kept track of my machines from the loading dock to my front
>>> door.
>>>
>>> Interestingly enough, the Dimension actually went on the truck on day 5
>>> after my online order was confirmed and the Inspiron got on a truck on day
>>> 8 after the order. For some reason it only took 4 days to get the
>>> Inspiron to me and 5 days to get my Dimension driven out. They originated
>>> from the same location according to the tracking information.
>>>
>>> There is obviously no excuse for the service you have been getting. I
>>> would be sorely pissed, as well. When and if you do actually talk to
>>> someone living and breathing, make sure they understand that. You may
>>> have better luck calling Sales and asking to speak with a manager or
>>> supervisor. The guys (and gals) in Sales do not like to hear that kind of
>>> feedback. Basically, they hang up the phone after speaking with a pissed
>>> off customer and walk over to the idiots in Customer Service that share
>>> the building with them and give them an ass chewing. I know, because I
>>> know someone in Dell Sales and she has done exactly that.
>>>
>>> "Tom Scales" <tomtoo@softhome.net> wrote in message
>>> news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>>>>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>>>>fiasco.
>>>>
>>>> My estimated ship date is 10/18. I've been trying for two days to find
>>>> out why. I emailed support yesterday and got a form letter back about
>>>> cancelling my order. Worthless. I replied and asked them to actually
>>>> READ my question. A live person replied (9 hours later) telling me that
>>>> my ship date was 10/18.
>>>>
>>>> Uh, yeah, I knew that. Just replied to her asking her to actually READ
>>>> the question.
>>>>
>>>> Called this afternoon. The person was absolutely worthless and
>>>> transfered me to. Get this.
>>>>
>>>> A non-working extension.
>>>>
>>>> So, just got home. Called the number that the email said to call. Waited
>>>> a little over an hour on hold. Guy answered the phone and I asked my
>>>> question. He said: " just a moment".
>>>>
>>>> And hung up on me.
>>>>
>>>> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
>>>> money that the phone system disconnects me then. I'm going to be with
>>>> this nice music playing in the background. If they actually answer, it
>>>> will wake me up.
>>>>
>>>> Sadly, I believe I have the answer to the question. I reconfigured the
>>>> machine online, changing options one at a time. The only thing that blew
>>>> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
>>>> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>>>>
>>>> So much for being a Dellbot.
>>>>
>>>> Tom
>>>>
>>>
>>>
>>
>>

 

[Paul]

Archived from groups: alt.sys.pc-clone.dell (More info?)

>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>fiasco.
>
> My estimated ship date is 10/18. I've been trying for two days to find
> out why. I emailed support yesterday and got a form letter back about
> cancelling my order. Worthless. I replied and asked them to actually READ
> my question. A live person replied (9 hours later) telling me that my
> ship date was 10/18.

Just curious what your configuration was -- I ordered my I6000 on last
Thursday 9/1 before the Labor Day weekend and recieved it yesterday,
Wednesday 9/7 (2-day shipping). I was extremely pleased by that - the
little elves must have been working the holiday.

I took advantage of the $500 "back to school discount". I have WSXGA+
display, Pentium M 760 2Ghz/533 FSB, free dual layer DVD burner, 1GB RAM for
the price of 512MB. ATI X300 64MB video. Intel Pro 2200 wireless. extended
life 9-cell 90Whr battery.

-- Paul

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:q7OTe.28743$xl6.16540@tornado.tampabay.rr.com...
>I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
>fiasco.
>
> My estimated ship date is 10/18. I've been trying for two days to find
> out why. I emailed support yesterday and got a form letter back about
> cancelling my order. Worthless. I replied and asked them to actually READ
> my question. A live person replied (9 hours later) telling me that my
> ship date was 10/18.
>
> Uh, yeah, I knew that. Just replied to her asking her to actually READ
> the question.
>
> Called this afternoon. The person was absolutely worthless and transfered
> me to. Get this.
>
> A non-working extension.
>
> So, just got home. Called the number that the email said to call. Waited
> a little over an hour on hold. Guy answered the phone and I asked my
> question. He said: " just a moment".
>
> And hung up on me.
>
> So, I'm back on hold. They close in 41 minutes (I think) and I'd bet
> money that the phone system disconnects me then. I'm going to be with
> this nice music playing in the background. If they actually answer, it
> will wake me up.
>
> Sadly, I believe I have the answer to the question. I reconfigured the
> machine online, changing options one at a time. The only thing that blew
> up the ship date (from 9/16 to Unavailable) was the CPU choice. If they
> would answer the phone, I'd upgrade to a FASTER CPU and pay more money.
>
> So much for being a Dellbot.
>
> Tom
Go elsewhere with your phoney grievances troll.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Paul" <paule-nospam@mindspring.com> wrote in message
news:11i0rf1mugd76b3@news.supernews.com...
> >I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a
> >fiasco.
>>
>> My estimated ship date is 10/18. I've been trying for two days to find
>> out why. I emailed support yesterday and got a form letter back about
>> cancelling my order. Worthless. I replied and asked them to actually
>> READ my question. A live person replied (9 hours later) telling me that
>> my ship date was 10/18.
>
> Just curious what your configuration was -- I ordered my I6000 on last
> Thursday 9/1 before the Labor Day weekend and recieved it yesterday,
> Wednesday 9/7 (2-day shipping). I was extremely pleased by that - the
> little elves must have been working the holiday.
>
> I took advantage of the $500 "back to school discount". I have WSXGA+
> display, Pentium M 760 2Ghz/533 FSB, free dual layer DVD burner, 1GB RAM
> for the price of 512MB. ATI X300 64MB video. Intel Pro 2200 wireless.
> extended life 9-cell 90Whr battery.
>
> -- Paul
>

The problem was the Celeron 1.6M. The Celeron 1.4M was available as was the
Pentium M 1.6 (725). They upgraded me to the 725.

Tom

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Well I'm glad it worked out for you in the end, but I'm curious whether
it really would have taken as long as the shipping dates implied. On
both my laptop (D610 ordered in late Feb., just after they were
launched) and my brother I600m (ordered in June), their shipping dates
were completely inaccurate (I recieved the notebooks a solid two weeks
prior to the dates listed in both cases). In fact, on my D610 I had a
couple options that would alledgedly push the shipping date, but in the
end I don't beleive they had any significan bearing.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Nicholas Andrade wrote:
>
> Well I'm glad it worked out for you in the end, but I'm curious whether
> it really would have taken as long as the shipping dates implied. On
> both my laptop (D610 ordered in late Feb., just after they were
> launched) and my brother I600m (ordered in June), their shipping dates
> were completely inaccurate (I recieved the notebooks a solid two weeks
> prior to the dates listed in both cases). In fact, on my D610 I had a
> couple options that would alledgedly push the shipping date, but in the
> end I don't beleive they had any significan bearing.

I'm pretty sure that accurate shipping/receiving dates, for "custom"
configurations, are nothing but pure coincidence.

More orders come in than expected, third-party parts aren't received
when they're supposed to be, etc.

Not to mention the occasional, "We screwed up!" <g>

Notan

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Nicholas Andrade" <SDNick484@nospam.yahoo.com> wrote in message
news:aY0Ue.4405$wk6.1154@newssvr11.news.prodigy.com...
> Well I'm glad it worked out for you in the end, but I'm curious whether it
> really would have taken as long as the shipping dates implied. On both my
> laptop (D610 ordered in late Feb., just after they were launched) and my
> brother I600m (ordered in June), their shipping dates were completely
> inaccurate (I recieved the notebooks a solid two weeks prior to the dates
> listed in both cases). In fact, on my D610 I had a couple options that
> would alledgedly push the shipping date, but in the end I don't beleive
> they had any significan bearing.

Honestly, I think it would have shipped considerably faster as the
likelihood of there being a huge shortage of Celeron 1.6M processors is
small. However, it was an opportunity for me, the customer, to put pressure
on Dell for an alternative that was to my advantage. I did and they came
through.

Tom

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Notan" <notan@ddress.com> wrote in message
news:43209BB7.A8A0260A@ddress.com...
> Nicholas Andrade wrote:
>>
>> Well I'm glad it worked out for you in the end, but I'm curious whether
>> it really would have taken as long as the shipping dates implied. On
>> both my laptop (D610 ordered in late Feb., just after they were
>> launched) and my brother I600m (ordered in June), their shipping dates
>> were completely inaccurate (I recieved the notebooks a solid two weeks
>> prior to the dates listed in both cases). In fact, on my D610 I had a
>> couple options that would alledgedly push the shipping date, but in the
>> end I don't beleive they had any significan bearing.
>
> I'm pretty sure that accurate shipping/receiving dates, for "custom"
> configurations, are nothing but pure coincidence.
>
> More orders come in than expected, third-party parts aren't received
> when they're supposed to be, etc.
>
> Not to mention the occasional, "We screwed up!" <g>
>
> Notan

"custom" laptops are a misnomer. There are so few variations that they
essentially just stockpile the CPU/Video combinations and add the
'accessories' -- memory, optical drive.

Tom

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

> Called this afternoon. The person was absolutely worthless and transfered
> me to. Get this.
>
> A non-working extension.

Sounds like my experience a few weeks ago. It seems like Dell has a
variety of call centers; some offer excellent service, some don't....

-Joel

----------------------------------------------------------------------------
Free 35mm lens/digicam reviews: http://www.exc.com/photography
----------------------------------------------------------------------------

 

[Rob]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Thu, 08 Sep 2005 20:26:01 GMT, "Tom Scales" <tomtoo@softhome.net>
wrote:

>
>"Nicholas Andrade" <SDNick484@nospam.yahoo.com> wrote in message
>news:aY0Ue.4405$wk6.1154@newssvr11.news.prodigy.com...
>> Well I'm glad it worked out for you in the end, but I'm curious whether it
>> really would have taken as long as the shipping dates implied. On both my
>> laptop (D610 ordered in late Feb., just after they were launched) and my
>> brother I600m (ordered in June), their shipping dates were completely
>> inaccurate (I recieved the notebooks a solid two weeks prior to the dates
>> listed in both cases). In fact, on my D610 I had a couple options that
>> would alledgedly push the shipping date, but in the end I don't beleive
>> they had any significan bearing.
>
>Honestly, I think it would have shipped considerably faster as the
>likelihood of there being a huge shortage of Celeron 1.6M processors is
>small. However, it was an opportunity for me, the customer, to put pressure
>on Dell for an alternative that was to my advantage. I did and they came
>through.
>
>Tom
>

With all due respect, they got you to pay more in the end which I'm
sure looks better on their books.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

<Rob> wrote in message news:8v62i114mf2c8kln05v3momkeq14imjnoo@4ax.com...
> On Thu, 08 Sep 2005 20:26:01 GMT, "Tom Scales" <tomtoo@softhome.net>
> wrote:
>
>>
>>"Nicholas Andrade" <SDNick484@nospam.yahoo.com> wrote in message
>>news:aY0Ue.4405$wk6.1154@newssvr11.news.prodigy.com...
>>> Well I'm glad it worked out for you in the end, but I'm curious whether
>>> it
>>> really would have taken as long as the shipping dates implied. On both
>>> my
>>> laptop (D610 ordered in late Feb., just after they were launched) and my
>>> brother I600m (ordered in June), their shipping dates were completely
>>> inaccurate (I recieved the notebooks a solid two weeks prior to the
>>> dates
>>> listed in both cases). In fact, on my D610 I had a couple options that
>>> would alledgedly push the shipping date, but in the end I don't beleive
>>> they had any significan bearing.
>>
>>Honestly, I think it would have shipped considerably faster as the
>>likelihood of there being a huge shortage of Celeron 1.6M processors is
>>small. However, it was an opportunity for me, the customer, to put
>>pressure
>>on Dell for an alternative that was to my advantage. I did and they came
>>through.
>>
>>Tom
>>
>
> With all due respect, they got you to pay more in the end which I'm
> sure looks better on their books.\

I doubt it, as the cost in phone calls and support was more than the
difference. I paid about $25 a machine more, and that included the upgraded
CPU, 80GB instead of 40GB, McAfee for 2 years and overnight shipping.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

And there you go again.
Using labels such as "DellBots" as well as insults are used by those
insecure in their own views.
They need the labels in the mistaken belief the other is put down thus
raising their own credibility.
But instead those throwing labels and insults tell nothing about the other
but loudly display their own insecurity and weakness.
Get valid information and be confident or move aside for those better able
(of whom there are many) to support your views.

--
Jupiter Jones
http://www3.telus.net/dandemar
http://www.dts-l.org


"Administrator" <quemandd@msn.com> wrote in message
news:ZtrUe.5497$O52.5081@fe06.lga...
> Tom,
>
> I think you need to be a bit more honest. Most of the people on this group
> with the exception of the 5-7 other DellBots, know you defend Dell no
> matter what. People have posted detailed problems about Dell and you
> basically attack them. I've seen it and many others have as well.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Administrator" <quemandd@msn.com> wrote in message
news:ZtrUe.5497$O52.5081@fe06.lga...

> Tom,
>
> I think you need to be a bit more honest. Most of the people on this group
> with the exception of the 5-7 other DellBots, know you defend Dell no
> matter what. People have posted detailed problems about Dell and you
> basically attack them. I've seen it and many others have as well.

Geez, you need to learn to trim posts.

Frankly, you're lying. If you think you're not, you need to re-read my
posts.