[SOLVED] ntoskrnl.exe+3f7dd0 (plus) Shut Down - Help needed please!

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Jul 10, 2022
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Greetings,

I have been chasing a regular restart on my desktop for a while now and am running out of ideas. I would greatly appreciate ANY help.

It occurs when I am not at the computer. I suspected iDrive backup but removed it. It has been an IRQL or DRIVER_IRQL but this latest time (after I did some more tweaks) the Bug Check String is blank. It WAS consistently ntoskrnl.exe+3f7dd0, but now it is happening every day and I am seeing:

DRIVER_IROL_NOT_LESS_OR EQUAL
KMODE_EXCEPTION_NOT_HANDLED
SYSTEM_SERVICE_EXCEPTION
ATTEMPTED_WRITE_TO_READONLY

AMD Ryzen 5 3600 6-Core processor
Radeon Pro WX 4100 video card

I have run:

- SFC /SCANNOW (No issues)
-DISM /Online /Cleanup Image / Restorehealth (No issues)
  • Memory test (No issues)
  • Ran a clean install of video card to eliminate NDVIDA drivers
  • Uninstalled Ableton Live 11
  • I ran the freebee version of RESTORO. The majority of the issues have been with idriveservice and Microsoft-windows-defrag.
Link to OneDrive folder with dump and system file. https://1drv.ms/u/s!AgH9F0Y2dii12GC8xcPN6o7sBdS2?e=EdPJg4

Again, any help or ideas are greatly appreciated. Thank you very much in advance!

Note: I do not use this computer daily.

David

Addendum: I reran SFC /SCANNOW and came up with some files that were corrupted. These were repaired.
 
Last edited:
Solution
John probably won't see your reply, as he comes and goes. I see what I can find - I don't know them as well as he does.
Conversion of dumps

report - Click run as fiddle to see report


File: MEMORY 22-Sep-22.DMP (Sep 23 2022 - 13:10:24)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)]
Probably caused by: memory_corruption (Process: System)
Uptime: 9 Day(s), 4 Hour(s), 15 Min(s), and 23 Sec(s)

You seem to be lacking drivers - I have same motherboard so i can tell.
try updating chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/x570
could update bios, only 9 behind - https://www.gigabyte.com/au/Motherboard/X570-AORUS-ELITE-WIFI-rev-1x/support#support-dl-bios - I only updated to latest...
Jul 10, 2022
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Colif,

It restarted twice before I left with only one stick of memory. I got back last night, put it in safe mode with network and as I was starting to type (I got as far as the C) it locked up. After a few minutes it gave me a DPC watchdog violation. My question was going to be would memory issues show up while in safe mode. I may have answered that question. Will upload the mini-dump as before.

Thank you!

David
 
Jul 10, 2022
16
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Colif,

Not sure if you are still monitoring this. Still having issues. WinDbg is pointing to Windows files. Uploaded the mini dumps. Do I need to reinstall Windows again? I tested the single stick of memory and it passed. I was using the driver Verifier to try to determine problem drivers but it just started restarting constantly. Not sure what to do next. I would buy new memory if I thought that was it.
 

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