Hi to everyone,
I really hope someone is able to help me out with this.
I purchased a quite high end laptop from PC Specialist last October. It is a Proteus Series with i7 Quad Core Processor, 16GB DDR4 RAM and Nvidia GTX 1070 8GB Graphics Card as a brief overview.
Everything was perfect until about the end of March. I noticed that the GPU Usage, monitored through the pre-installed Control Center and CPUID HWMonitor, was spiking and staying at 99/100% after about 10 minutes use and fans seemed to be going into overdrive.
After much investigation I seem to have located the potential issue. If the laptop is running off the battery there is no problem at all running everything with an internet connection. Likewise, if running off the AC power there is no problem, as long as I am NOT on Wi-Fi or ethernet internet connection. The problem ONLY seems to occur when plugged in to the mains AND connected to the internet (either by Wi-Fi or hard wired). And this only happens at home and not at work.
I have tried different sockets in the house and even a slightly older BT Hub5 router, but with the same outcome.
I have spoken with the HelpDesk at PC Specialist on a near daily basis and they have suggested there could be an issue with the BIOS, which was updated and made no difference. They have also looked at drivers, again with no change. It has been suggested that a Windows re-install might solve this, however I cannot see this being necessary due to the fact that the laptop runs perfectly at work. And I have run the same applications at work and home to get a true comparison.
Sorry for the long post and I hope someone can give me some much needed assistance, and I send my sincere thanks.
Regards.
I really hope someone is able to help me out with this.
I purchased a quite high end laptop from PC Specialist last October. It is a Proteus Series with i7 Quad Core Processor, 16GB DDR4 RAM and Nvidia GTX 1070 8GB Graphics Card as a brief overview.
Everything was perfect until about the end of March. I noticed that the GPU Usage, monitored through the pre-installed Control Center and CPUID HWMonitor, was spiking and staying at 99/100% after about 10 minutes use and fans seemed to be going into overdrive.
After much investigation I seem to have located the potential issue. If the laptop is running off the battery there is no problem at all running everything with an internet connection. Likewise, if running off the AC power there is no problem, as long as I am NOT on Wi-Fi or ethernet internet connection. The problem ONLY seems to occur when plugged in to the mains AND connected to the internet (either by Wi-Fi or hard wired). And this only happens at home and not at work.
I have tried different sockets in the house and even a slightly older BT Hub5 router, but with the same outcome.
I have spoken with the HelpDesk at PC Specialist on a near daily basis and they have suggested there could be an issue with the BIOS, which was updated and made no difference. They have also looked at drivers, again with no change. It has been suggested that a Windows re-install might solve this, however I cannot see this being necessary due to the fact that the laptop runs perfectly at work. And I have run the same applications at work and home to get a true comparison.
Sorry for the long post and I hope someone can give me some much needed assistance, and I send my sincere thanks.
Regards.