Question Nvidia GPU driver causes PC to crash

[sontawila]

Hello,

I have a weird issue in my PC in which it will freeze and restart whenever it’s under heavy load (converting videos to MP4 or even backing up my phone). But ONLY if the graphic nvidia driver is installed.
At first I suspected it’s a ram issue, I had an old RAM set which I tried but still faced the same issue. Then I suspected it’s GPU related at which I removed all GPU drivers (using DDU safe mode) and tried the same tasks I did and it worked!.
The moment I installed nvidia drivers I’d run into the same issue. Also, I updated BIOS software which didn’t help also.

I have a 11400F CPU, Zotac 3070 GPU, 32GB 3600 Oloy RAM, ASUS Pro B560M-C/CSM and 1000 W power supply.

Any idea what can I do?

 

[Lutfij]

1000 W power supply
Make and model of your PSU? If it's been in service, please mention the age as well.

 

[Fix_that_Glitch]

When you uninstall the gpu drivers you are then using just vga. So you could have a problem with your gpu. Is there any way you can test your gpu on another pc? Check your virtual memory to make sure you have proper amount being used by pc. You can try to use high performance setting in windows power setting. If you rule out all these then you may want to look at your psu and troubleshoot that.

 

[sontawila]

Thanks for all the reply guys. I'll try switching the GPU with an older one. Don't know about the PSU though, I Cant remember the model though and i don't have the PC in front of me at the moment.
The thing that i would need to research is virtual memory allocation, I don't know much about the topic and what is optimal ration.

 

[Fix_that_Glitch]

The Initial size is one and a half (1.5) x the amount of total system memory. The Maximum size is three (3) x the initial size. So let's say you have 4 GB (1 GB = 1,024 MB x 4 = 4,096 MB) of memory. The initial size would be 1.5 x 4,096 = 6,144 MB and the maximum size would be 3 x 6,144 = 18,432 MB

 

[sontawila]

hey guys, tried switching out the GPU with a GTX 980. And everything is working fine during "heavy" load. Switched back my 3070 and the issue appeared again.
Below is the two event logs if it could help:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 9/9/2022 7:18:27 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-Jed
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff9f8fae3b0240, 0xfffff8063da51b20, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 9cf2b048-8f2e-4615-b90b-64272ecf8c23.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-09T04:18:27.7609199Z" />
<EventRecordID>39119</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-Jed</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000116 (0xffff9f8fae3b0240, 0xfffff8063da51b20, 0xffffffffc000009a, 0x0000000000000004)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">9cf2b048-8f2e-4615-b90b-64272ecf8c23</Data>
</EventData>
</Event>


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/9/2022 7:18:18 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: 胀ᴹ,胀ᴹ
User: SYSTEM
Computer: DESKTOP-Jed
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-09-09T04:18:18.3423471Z" />
<EventRecordID>39082</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-Jed</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xffff9f8fae3b0240</Data>
<Data Name="BugcheckParameter2">0xfffff8063da51b20</Data>
<Data Name="BugcheckParameter3">0xffffffffc000009a</Data>
<Data Name="BugcheckParameter4">0x4</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

 

[sontawila]

Hello all,

Just thought to give a final update to this in case someone encounter the same issue.

After many trial and error (changing RAM, power supply...etc), it turns out the issue was from installing the latest nvidia drivers. After re-installing an older version (512.95), everything is working perfectly.

I hope nvidia takes note of the issue and hopefully fixes this for later patches as I'm sure it's not fun being locked out of future patches.

Take care.