Nvidia GTX 970 Getting low (10-30) FPS during Overwatch

Sirjips

Commendable
May 26, 2016
1
0
1,510
My friend is having FPS issues (10-30 at best) while playing Overwatch, and I am the one who picked out and built his computer so I feel responsible to help him fix this, he should be able to easily get 60fps even in high settings.

His build:
Z97GD65
I5 4690k
Reference GTX970
Thermaltake 750W
8g of ram
240G SSD for OS
1TB HD for mass storage
H80I Liquid CPU cooler

I moved recently so now I live over 3 hours away from him, which is frustrating because I cannot physically go over to his house and work on it. But over discord we tried many different potential fixes to this problem, with no success. Please let me know of anything missing from this list that you think might work, I am willing to try almost anything at this point.

1. Checked Drivers were up to date
2. Set Overwatch to run as Admin
3. Reduced all in game settings to lowest (and tried basically all combinations of in game settings) including all versions of anti-aliasing/V-sync
4. Used DDU to Uninstall all Drivers&Geforce Experience then reinstalled, no change.
5.Downloaded MWB and did a full system search, 0 threats.
6. Uninstalled and reinstalled Overwatch itself
7. Downloaded MSI Afterburner, GPU and CPU were both in average temp ranges, no throttling
8. Downloaded Process Explorer, nothing unknowingly using large amounts GPU or CPU
9. Downloaded Furmark, ran stress test at 1920x1080, was getting consistent ~60FPS, which befuddles the hell out of me as it should be much more GPU intensive than Overwatch right?
10. Also did a CPU burn test, with his liquid cooling it wouldn't even get over 45C.

-He does have a pretty poor internet connection (20 MBPS DL/35 UL from a speedtest yesterday), but that shouldn't cause this frame rate issue would it? He also says he has had frame rate issues in some random games in the past but couldn't remember which ones offhand, but I can ask him again if anyone thinks its relevant.

PLEASE if you have any suggestions at all they would be greatly appreciated, and thanks for taking the time to read this long post.
 
Solution
Have him ensure his power setting are to performance instead of power saving some updates can screw with them and cause GPUs to not run full out. Also check afterburner for ram/core clocks while playing to ensure its not just down clocking for the hell of it (seen it before)
Have him ensure his power setting are to performance instead of power saving some updates can screw with them and cause GPUs to not run full out. Also check afterburner for ram/core clocks while playing to ensure its not just down clocking for the hell of it (seen it before)
 
Solution
Probably a silly suggestion but check in nvidia control centre that he doesn't have his monitor set to 30hz refresh rate. My one got set to 60 despite being a 144 and I couldn't work out what was wrong for ages.
 
The fix is easy , be honest with me , did you check if his GPU is connected to his monitor , he might connected the Display Port or HDMI to the motherboard instead of into the GPU.
Happens to the best of us...
Good Luck :)