Hi,
Here's are some troubleshooting steps you can try that may help.
- Go to Device Manager and uninstall NVIDIA graphics.
- Open Program and Features then uninstall anything related to NVIDIA graphics.
- Download and install the latest driver there is.
- Here's the link: nvidia.com/download/index.aspx.
- Reboot the laptop once installed.
- After the reboot uninstall/reinstall the NVIDIA shadow play software.
- Uninstall it from Programs and Features and install it using this link.
-
http://www.geforce.com/geforce-experience/shadowplay