[SOLVED] NVME 980 M.2 SSD not detected in Windows and BIOS

[Croixader]

Motherboard: ASRock H310M-G/M.2 (Intel PCH)
BIOS: P4.20 (type: UEFI)
SSD: Samsung NVME 980 500GB

I'm trying to get the NVME 980 EVO to be detected but it doesn't show up in Windows (there's no unallocated disk) and BIOS (M2_1 slot shows undetected)

I've followed a guide from Asrock Forum and tried Method 1 in this guide. There's no option to change SATA Mode (I'm assuming because there's no RAID support for this motherboard).
I also tried following the solution found here but I couldn't perform one of the step "Click on the secure boot option below and make sure it is set to another OS, not windows UEFI. " in my BIOS. My options under Secure Boot was only "Enable or Disable".
There are other guides that suggested to change Onboard Device Configuration>PCIE to M.2 mode but I'm not seeing those option in my BIOS.

Are there some other similar settings in BIOS that I could be doing? At this point I feel like my BIOS options are so limited that I need to find other alternatives.

 

[SkyNetRising]

In BIOS - make sure sata controller mode is set to AHCI.

Please show screenshots from:

BIOS - Advanced/Storage Configuration,​

Windows - Disk Management,​

Device Manager (disk drives section expanded and storage controllers section expanded),​

Windows storage spaces.​

​

(upload to imgur.com and post links)

 

[Croixader]

https://imgur.com/a/EIiqVEW

View: https://imgur.com/a/EIiqVEW


I don't see the AHCI in BIOS but device manager shows 'Intel(R) 300 Series Chipset Family SATA AHCI Controller'. I assume it's defaulted to AHCI?

 

[SkyNetRising]

You didn't show Windows storage spaces screenshot.

980 evo is not being detected in BIOS.
Your board supports PCIE 2.0 drives up to x4 mode. 980 evo is PCIE 3.0 x4 drive. There may be compatibility issues.

Try updating BIOS of your motherboard to latest version. This may improve compatibility.
But be extra careful, when updating BIOS. If not done properly, this can brick your motherboard.

 

[Croixader]

Sorry, I thought disk management shows it.

https://imgur.com/a/LKXdQVa

View: https://imgur.com/a/LKXdQVa


I have updated my BIOS through Asrock's motherboard page for 4.20, tried both 'Instant Flash' & 'Windows' method. Didn't seem to open up new options in BIOS.

I did notice their supported memory page showing PCIe3 x4, just that 980 evo is not in there. Latest is only up to 970 evo & pro. could that be the reason?

 

[SkyNetRising]

Sorry, I thought disk management shows it.

Not it.
Windows Storage spaces can be found in Control Panel.

 

[Croixader]

https://imgur.com/a/FZ1n1Sz

View: https://imgur.com/a/FZ1n1Sz


this should be it

 

[SkyNetRising]

Nope. Still not it.
Wanted to see, what's before you press "Create new pool and storage space".
There's no need to actually create storage pool, just to check, if pool already has been created.

 

[Croixader]

https://imgur.com/a/BnAVMeC

View: https://imgur.com/a/BnAVMeC


got it, nothing is created though

 

[SkyNetRising]

BIOS not detecting the drive is a problem.
Either the drive is not installed properly,
there's some compatibility issue or
the drive is broken.

In windows - you don't have nvme driver installed. That needs to be installed.
But I don't expect it to solve anything, before BIOS has detected the drive.
BTW - what windows version is that? Not windows 7, I hope?

You can download nvme driver from samsung.

Tool & Software Download | Samsung Semiconductor Global

Download various software related to your product, including Samsung Magician, designed for use with Samsung's memory products, and find related information.

www.samsung.com

 

[Croixader]

Yea, can't even install the NVME driver, getting the error message 'Samsung NVM Express Device is not connected'. Probably as you said, the drive is not even registering in the BIOS.

I'm on Windows 10 Home. Most probable reason is compatibility I guess. Too bad I don't have another machine to test if the device is faulty. Thanks for your advice thus far.