Question NVMe M.2 SSD just installed in Desktop HP Omen, restart issues

[lhochman]

I just installed a SK hynix Gold P31 SSD in my Windows 10 HP Omen Desktop. The machine will boot and run fine. I can shut down the computer and then turn it back on with no problem.

However, if I choose to RESTART the computer it shuts down and hangs but never restarts. I do not get any sort of error .. it just sits there until I power off and on again and then it will start without issue.

Any thoughts would be appreciated.


Thanks.

 

[Djsi]

Most likely something attached like mouse and keyboard is causing this hang,but it could be any piece of hardware.a restart is different than a cold start in that some pieces of hardware stay oh I would say connected as opposed to needing to be initialized from a cold start.a bios usually hangs when some piece of attached hardware in a USB port doesn't start properly.

 

[lhochman]

Thanks for taking the time to try and help. Very interesting thoughts.

Connected to my computer is:

2 monitors - 1 via DVI port, 1 via Display port on my GTX 1070 Card
Logitech Webcam (USB)
Logitech wireless keyboard (via USB Dongle)
Logitech wireless mouse (via Bluetooth)
Speakers
Ethernet network cable

I just tried to:

Connect only 1 monitor (now via HDMI port on the GTX 1070)
Unplug the Logitech Webcam
Unplug the Logitech Keyboard Dongle
Turn off the Logitech Bluetooth mouse
Unplug the speaker cable
Plug in a USB wired keyboard (different USB port than I had been using)
Plug in a USB wired mouse (different USB port than I had been using)
I left the ethernet cable alone

So I changed everything (except the ethernet cable) - and the issue is the exact same.

I also tried turning on Airplane Mode (so Bluetooth, etc would not be on at all)

Again, thanks for your ideas ... anything else you might suggest I try?


Larry