Question Nvme ssd not accessible

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Mloc

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Oct 8, 2016
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My wife's 2 year old laptop's nvme ssd is not accessible anymore.
It's an Acer Aspire a515-54 amd it's stuck on the acer logo.

The ssd is a WD pc sm520, m.2 2280-s3-b-m.

My son plays fortnite on it a good bit and one day a blue screen error showed up, I didn't see the error code, but after that it just went to the Acer logo and that's it. I couldn't get passed it no matter what I tried.
I took out the ssd and tried to see if I could get the contents off it, but it's only showing the drive letter, I can't get access to it.

I tried cmd chkdsk, it shows up in device management, I tried to rename the drive, it didn't fix it.

I'd greatly appreciate it if anyone has any ideas for me to try, the data is very important, thank you.
Did this mean that the data is lost?
 
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dwd999 said:
Try this: download a linux live distro (I prefer Linux Mint Mate) and create a bootable usb from the iso image. Try booting from that and see if the m.2 is fully visible. Hopefully you can use that to get your files off the m.2.
Click to expand...

Right, any chance you can give me the steps in doing this, cause Ive never used that before, not to tech savy here, lol.
 
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Mloc said:
Right, any chance you can give me the steps in doing this, cause Ive never used that before, not to tech savy here, lol.
Click to expand...
Go to website linuxmint.com and download one of the distros; they're all the same underneath, just the visuals and menus differ. Use any program you want to burn the downloaded .iso file onto a usb stick; most people use https://rufus.ie/en/ Then just boot the usb and after it loads select the Disk app or the gparted app to see if you can access your m.2 drive. If that works, use the file manager to transfer your necessary files off.
 
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dwd999 said:
Go to website linuxmint.com and download one of the distros; they're all the same underneath, just the visuals and menus differ. Use any program you want to burn the downloaded .iso file onto a usb stick; most people use https://rufus.ie/en/ Then just boot the usb and after it loads select the Disk app or the gparted app to see if you can access your m.2 drive. If that works, use the file manager to transfer your necessary files off.
Click to expand...

I did as you said, looked in the two apps and this is whats there..

https://imgur.com/a/Vh9swEC

I think that highlighted green drive might be the M.2 drive, but the size isnt correct, also the highlighted drive was switching from the 16GB drive to a 1.0TB drive, my M.2 is 512GB.

Nothing happened when I clicked on them.

https://imgur.com/a/E8GVEx5

This is the M,2 drive..
 
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Mloc said:
I did as you said, looked in the two apps and this is whats there..

https://imgur.com/a/Vh9swEC

I think that highlighted green drive might be the M.2 drive, but the size isnt correct, also the highlighted drive was switching from the 16GB drive to a 1.0TB drive, my M.2 is 512GB.

Nothing happened when I clicked on them.


This is the M,2 drive..
Click to expand...
The WD SSD does not show up in Linux, same as Windows. The drive would appear to be dead.
You could try using the power cycle method to revive the SSD. It might not work but there is no harm in trying. I would suggest putting the SSD back in the Acer laptop, boot it up and go straight into the BIOS. Let it sit for 30 minutes at the BIOS screen, then power down for 30 seconds and repeat for another 30 minutes. If the data is very important it's worth a try.

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View: https://www.reddit.com/r/pcmasterrace/comments/7y7jut/did_your_ssd_suddenly_die_on_you_do_this_power/
 
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rocktalkrock said:
The WD SSD does not show up in Linux, same as Windows. The drive would appear to be dead.
You could try using the power cycle method to revive the SSD. It might not work but there is no harm in trying. I would suggest putting the SSD back in the Acer laptop, boot it up and go straight into the BIOS. Let it sit for 30 minutes at the BIOS screen, then power down for 30 seconds and repeat for another 30 minutes. If the data is very important it's worth a try.

dfarq.homeip.net

Fix your dead SSD with the power cycle method

Fix your dead SSD in 61 minutes using the power cycle method. Unbrick your SSD and recover the data using this easy trick. Learn how to fix your dead SSD now.
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View: https://www.reddit.com/r/pcmasterrace/comments/7y7jut/did_your_ssd_suddenly_die_on_you_do_this_power/
Click to expand...

It will only boot to the Acer logo....
 
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A final thought: what would happen if you removed all of the drives from the Acer and just used the linux usb? If you could get to the bios using that and even boot from it then at least you would know that the Acer has some life in it and could be reused with a new m.2. Otherwise if you can't get past the Acer logo even with a linux usb, the Acer may also be dead.
 
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dwd999 said:
A final thought: what would happen if you removed all of the drives from the Acer and just used the linux usb? If you could get to the bios using that and even boot from it then at least you would know that the Acer has some life in it and could be reused with a new m.2. Otherwise if you can't get past the Acer logo even with a linux usb, the Acer may also be dead.
Click to expand...

So how do I get to the BIOS if I try this?

Ive pressed the F2/Esc...etc keys to try to get into the BIOS but it just hangs on the Acer screen... Update: I removed the M.2 drive booted up with the USB inserted, (Linux Mint) it booted into it, couldnt get into the BIOS, so I guess the laptop still has some life in it.
 
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Mloc said:
So how do I get to the BIOS if I try this?

Ive pressed the F2/Esc...etc keys to try to get into the BIOS but it just hangs on the Acer screen... Update: I removed the M.2 drive booted up with the USB inserted, (Linux Mint) it booted into it, couldnt get into the BIOS, so I guess the laptop still has some life in it.
Click to expand...
The main idea of power cycling the SSD is to send power to the drive but not access the data on the drive. Even if your laptop does not enter the BIOS, it's still not entering Windows either, so power cycling should still work just the same.
 
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rocktalkrock said:
The main idea of power cycling the SSD is to send power to the drive but not access the data on the drive. Even if your laptop does not enter the BIOS, it's still not entering Windows either, so power cycling should still work just the same.
Click to expand...

So Im trying this method, but Ive pretty much given up at this stage and thinking the drive is dead, which Im not happy about, but I do appreciate the help Ive gotten from here, thank you.

So since this drive will probably end up being formatted and used again, Im not trusting it to last long before it dies again. What other drive would you recommend that is durable and will last longer than 2 years? One other person said to try this but their not sure if itll help... https://linuxize.com/post/how-to-mo...TRi1ie1AIKMXheO44qMyQXeKgnGdV9fNUkvO_J2uiJk9w

Is it worth looking into?
 
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