Question NZXT Kraken x63 lighting not working in cam and not showing up

Nov 20, 2020
alright, so I'm really hoping that my device is not faulty however, after extensive attempts to fix this I am starting to believe so. recently I have purchased an NZXT Kraken X63, upon turning on my pc the default white light turned on and the fans started spinning, however upon installing NZXT cam my cooler was not detected. concerned I scoured the internet for solutions when there I saw that all I had to do was go to devices and printers and reinstall the cooler, however to my surprise the cooler was not there. I have tried plugging in the fan headers and pump header into different ports and even grabbing a spare micro USB cable and connecting it to the top of my case, however, it would not show up, I have tried reinstalling cam, etc. etc. my system specs are MSI b450 gaming plus max motherboard, MSI Ventus 3x 3080, and a ryzen 5 3600x and an NZXT h510 case. some possible concerns I have are, one of the cables is broken, and my motherboard is not compatible, please help.