Question NZXT Kraken Z63 fans not lighting up

[Motzumoto]

The fans suddenly stop lighting up, ive run into this issue before, where they just stop working then they suddenly start working. This time they're just not coming back. I can control them in the cam software; fan speeds. But RGB is completely out of the question, the fans dont even show up in "lighting" panel. Everything is plugged in, so im like 90% sure RGB headers in them died, how can i remedy this? Would NZXT give me a replacement?

 

[Cyberat_88]

Is it still under warranty ? Possibly, but you might have to return the whole kit.