OCZ Transitions Deeper Into Toshiba With New Website, Products

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ssdpro

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Looks like OCZ decided to just up and change all warranties again. They also removed all Vertex, the first couple Revodrives, and all Agility from the supported and/or warrantied product list. Even the first Vector is gone, no longer supported. http://ocz.com/us/support/legacy-products and http://ocz.com/us/support/warranty

They also now deny warranties by TBW: "Warranty is 5 years or the max TBW (total bytes written) per model capacity, whichever occurs first". (see under full specs on page here: http://ocz.com/us/ssd/vt180-ssd#show

They also changed the "Shieldplus Warranty" to "advanced warranty" and can now offer prorated refunds at their discretion where they used to send new drives. They also previously advertised you only need the serial number, now you need receipts sent with the defective drive. If they don't like the receipt they bill you. http://ocz.com/us/support/advanced-warranty From under warranties "After receipt of new replacement Product, please return to TOSHIBA the Product in accordance with TOSHIBA’s instructions, together with your return the original purchase receipt or a legiable copy. If TOSHIBA determines that a returned product is not subject to a valid warranty claim, TOSHIBA may require you to pay the costs of providing any replacement products or repair services."

For a company struggling with reputation they sure are making it harder and harder. They up and changed warranties once now they change it again. It could change again next week.
 

ssdpro

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I'll give you a +1 for your etiquette tip! I always want to respect the sensitive peculiarities of the internet etiquette patrol.
 

kittylitter

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Having been taken to the cleaners by OCZ on a power supply that was replaced twice before the third actually caught on fire,I say no_OCZ deserves to die.
 

kunstderfugue

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Reddit's auto-vote-yourself-up seems like a well implemented way to remove the issue of people voting themselves up. That or disallowing it altogether.
 

ssdpro

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Exploring that site a little more it does seem more simple than the mess they used to have. Setting aside the warranty changes, I have to point out you must agree to terms they won't let you see. If you log a support request here https://support.ocz.com/customer/portal/emails/new you must tick a box agreeing to a Privacy Policy (hyperlink). However, that hyperlinked privacy policy is a broken link to a Page Not Found page. To log a support request you have to agree to terms they will not let you see. This is not a serious company.
 

xyriin

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Looks like OCZ decided to just up and change all warranties again. They also removed all Vertex, the first couple Revodrives, and all Agility from the supported and/or warrantied product list. Even the first Vector is gone, no longer supported. http://ocz.com/us/support/legacy-products and http://ocz.com/us/support/warranty

They also now deny warranties by TBW: "Warranty is 5 years or the max TBW (total bytes written) per model capacity, whichever occurs first". (see under full specs on page here: http://ocz.com/us/ssd/vt180-ssd#show

They also changed the "Shieldplus Warranty" to "advanced warranty" and can now offer prorated refunds at their discretion where they used to send new drives. They also previously advertised you only need the serial number, now you need receipts sent with the defective drive. If they don't like the receipt they bill you. http://ocz.com/us/support/advanced-warranty From under warranties "After receipt of new replacement Product, please return to TOSHIBA the Product in accordance with TOSHIBA’s instructions, together with your return the original purchase receipt or a legiable copy. If TOSHIBA determines that a returned product is not subject to a valid warranty claim, TOSHIBA may require you to pay the costs of providing any replacement products or repair services."

For a company struggling with reputation they sure are making it harder and harder. They up and changed warranties once now they change it again. It could change again next week.
It's not shocking really with regards to the warranties. Toshiba is a real NAND manufacturer with a solid reputation while OCZ had extremely high failure rates for SSDs. No way Toshiba wants to deal with the junk OCZ made and this is their way of avoiding that cash sink. They're only going to warranty products coming out of their quality control and NAND factories.

All said and done a 5 year warranty is reasonable imo, that's what Samsung offers on their EVO lineup and the 10 year warranty is reserved for the Pro lineup.
 

CRamseyer

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The story is clearly evolving as more pieces of the new site come online. I expect we will see a public statement about the changes sometime in the near future. When I stumbled across the site changes several links were 404. I'll have to dive deeper later this week.
 

dmylrea

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Too bad the article skipped the part of OCZ history where their product failures were high, but not as high as their egos. Support was literally non-existent with bad attitudes and less-than-forthcoming acknowledgement of widespread issues. That's why PCZ tanked. As they say, you can put lipstick on a pig, but it's still a pig. I've used some Toshiba storage products in the past and have been happy with them...now I will have to think twice whether I am using OCZ or Toshiba.
 

lazarba

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Heres something funny. Back in 2015(circa) I bought an OCZ SSD, a 460A. Now , when I bought it I was bombarded with messages by OCZ about how great their new warranty was, hoe I could throw away my receipt and just use my product number for the warranty, how they would do this and that. Fast forward to some months ago ,when toshiba decided that the warranty they proposed was too much. So they change it again to advanced warranty.Which requires a receipt. So here I am, with my hardly , 1,5 year old drive and no warranty on it because I did as I was told and threw my receipt away.
 
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