[SOLVED] Office 2010 Service Pack 2 install stuck at 14%

[JayTee3]

Trying to fix my godfather's old-ish Toshiba Satellite laptop and get its updates, but the office 2010 service pack 2 is stuck at 14%



Things I've tried:

Restarting

Repairing the office program

Downloading the x32 version from microsoft's website standalone, still fails

Downloading the x64 version, doesn't detect anything so does nothing



What I find weird is in windows updates, it has x32 service pack update but it is a x64 windows computer, hence why i tried the x64 version but doesn't work so idk



Help?



I also can't install any AMD graphic updates for him since it won't do it while windows updates is going so It's very annoying, can't progress at all for him


Edit: Pretty sure its: KB2687455 update

 

[helpstar]

wait for the windows updates to be done, before installing office

if the x32 version of office (full install) is installed, you will need to update with the x32 service pack version
you can have a look inside word for yourself:

1. Open an Office 2010 application such as Microsoft Word 2010.
2. On the File tab, click Help. You will see the version information in the About Microsoft <ApplicationName> section.
3. this should clarify if it´s 32 bit or 64 bit

From which site do you download the 2010 version? Did you try it from here?
https://www.microsoft.com/en-us/download/details.aspx?id=39667

try updating within office:
open e.g. Word,

1. Go to File > Help > Check for Updates.
2. Choose Install Updates or Check for Updates. If neither option is available, follow the additional steps provided in the pop-up window that appeared after you chose Check for Updates.

https://support.office.com/en-us/ar...i=en-US&rs=en-US&ad=US#ID0EAACAAA=Office_2010

The update process can be very time intensive, did you let it update at least 2 to 4hours?

 

[JayTee3]

wait for the windows updates to be done, before installing office

if the x32 version of office (full install) is installed, you will need to update with the x32 service pack version
you can have a look inside word for yourself:

1. Open an Office 2010 application such as Microsoft Word 2010.
2. On the File tab, click Help. You will see the version information in the About Microsoft <ApplicationName> section.
3. this should clarify if it´s 32 bit or 64 bit

From which site do you download the 2010 version? Did you try it from here?
https://www.microsoft.com/en-us/download/details.aspx?id=39667

try updating within office:
open e.g. Word,

1. Go to File > Help > Check for Updates.
2. Choose Install Updates or Check for Updates. If neither option is available, follow the additional steps provided in the pop-up window that appeared after you chose Check for Updates.

https://support.office.com/en-us/ar...i=en-US&rs=en-US&ad=US#ID0EAACAAA=Office_2010

The update process can be very time intensive, did you let it update at least 2 to 4hours?

1. It's 32 bit
2. Yes the exact same website
3. If I do the check for updates it just redirects me to microsoft and how to update my windows to get it
4. Yes, I left it for 5 hours.

 

[helpstar]

try uninstalling the update KB2687455
https://www.techadvisor.co.uk/how-to/windows/how-uninstall-windows-10-updates-3682074/

 

[JayTee3]

try uninstalling the update KB2687455
https://www.techadvisor.co.uk/how-to/windows/how-uninstall-windows-10-updates-3682074/

Wasn't in the installed updates history :/

 

[helpstar]

maybe uninstalling office completely and have another try

 

[JayTee3]

maybe uninstalling office completely and have another try

He said he got it from a disc thats from 2010, would it still work? How would I uninstall completely and reinstall? Could the disc possibly only be for 1 pc? Idk

 

[helpstar]

To uninstall office, type "uninstall" (without ") in the search bar of the windows taskbar. Click on Apps and Features, chose Office 2010 from there and uninstall it.

The serial/registration/licence key is responsible for the office version you wanna install and if it´s for one or more PCs.
https://support.office.com/en-us/article/activate-office-2010-1fe7340c-50e2-458f-8677-f57f5a140f46

You can try using this site to downoad and install Office without a disk:
https://www.microsoft.com/en-us/software-download/office

 

[JayTee3]

To uninstall office, type "uninstall" (without ") in the search bar of the windows taskbar. Click on Apps and Features, chose Office 2010 from there and uninstall it.

The serial/registration/licence key is responsible for the office version you wanna install and if it´s for one or more PCs.
https://support.office.com/en-us/article/activate-office-2010-1fe7340c-50e2-458f-8677-f57f5a140f46

You can try using this site to downoad and install Office without a disk:
https://www.microsoft.com/en-us/software-download/office

It refuses to uninstall.

 

[JayTee3]

I tried option 1 and 2 here https://support.office.com/en-us/ar...rom-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8 and step 2 has been running for about 3 and a half hours now. Option 1 just got stuck at 0% in add/remove programs and never uninstalled

Help?

 

[helpstar]

manually uninstall it:

https://support.office.com/en-us/ar...4-99ee-17696bb3027b#OfficeVersion=Office_2010

https://www.google.com/search?rlz=1...dUDCAs&uact=5#kpvalbx=_ng7mXcy9BY3XwQLE8oEg22

last solution: reset windows 10