Question Office 365 Business Apps and two onedrives from one organization

[slippyjim]

Hi,

So I have been asked to help out a friend whos IT guy who set things up has decided to not reply to her any more
She has Office 365 Business and was signed in to Office at the same time with 3 accounts Ann@herdomain.com, managers@herdomain.com and staff@herdomain.com (something I have since discovered is not supposed to be possible)
She has 2 Onedrive accounts on Ann@herdomain.com and staff@herdomain.com she can access both of the Onedrives through windows explorer no problem but when she opens an office document from the Ann@herdomain.com Onedrive she has to be signed in to Office with that account and the same thing happens with the staff@herdomain.com Onedrive as well otherwise the file opens ok but she gets a message saying it cant be saved as she doesnt have access to that location.

The staff@herdomain.com is shared amongst all the staff whereas the Ann@herdomain.com Onedrive is all management stuff and so only she needs access to those files, but she needs to be able to access all the files easily and without having to sign in and sign out of the accounts within Office all the time. How do I make her Ann@herdomain.com have access to both Onedrive accounts?

In Office I signed out as staff@herdomain.com but it wouldn't let me sign back in with the error "Sorry, another account from your organization is already signed in on this computer". This error makes no sense as she currently has 2 accounts from her organization signed in and originally had 3 accounts from her organization signed in.

Also she has tried to use www.cloudally.com to backup her Onedrive and that gives her an error saying she needs to be logged into Onedrive as the group admin, which according to the old IT guy was Ann@herdomain.com and is the account she has been trying it with.

Any suggestions welcome

Thanks

 

[helpstar]

I think you can connect/share/get priviliges inside the one user account to another one.

 

[slippyjim]

do you know how to do that as that is exactly what I was thinking, to me it should just be like an admin account and a standard user account on Windows, the admin can see everything and the standard user can only see there stuff.

But....... I could not find that option anywhere, I am not that familiar with Office for Business and there seem to be endless options and account screens all filled with stuff that wasn't what I was looking for, it does not seem very intuitive to me.