Office 365 Keyboard Problem

[jenn_27]

So I posted here previously about my keyboard issues. It was typing zeros and periods whenever it wanted. Someone gave me the idea to make a new user for my login on windows. And it worked, no more zeros and periods. Until I installed Office 365. As soon as I installed it, it started again. So I had to make another account on my computer and have been afraid to install Office.

Is there a reason why this is happening? Or has this happened to anyone else?

 

[Colif]

So I posted here previously about my keyboard issues. It was typing zeros and periods whenever it wanted. Someone gave me the idea to make a new user for my login on windows. And it worked, no more zeros and periods. Until I installed Office 365. As soon as I installed it, it started again. So I had to make another account on my computer and have been afraid to install Office.

Is there a reason why this is happening? Or has this happened to anyone else?

that was me...

original thread: http://www.tomshardware.com/forum/id-3654522/keyboard-typing-randomly.html

so keyboard works now on a new user? Thing is, Office is installed already, so you you could use it with that user without reinstalling it. Making a new user doesn't remove programs.

I don't understand this, its weird. So Office is the thing that caused it, but why? I would tell Microsoft that story as they were pointing fingers at HP. wonder what office installs that touches input devices.

which model HP is it?

 

[jenn_27]

No, in order for me to use Word on this user I have to go into the office 365 program that's pre-installed to install office and install office to use the programs. The only program installed is the OneNote Windows App. So I have no idea why this is happening. The new user wiped everything off the new user - started new, nothing on them. If that makes sense.

I have an HP Envy All in One 24-n014 Touch.

Microsoft doesn't care. So I'm not exactly sure why this happens. But I literally only use OneNote, Word, and PowerPoint, I don't use all the other programs. Like I said, when Office Updated originally, my computer freaked out and opened a bunch of blank Word documents and since then there's been that issue. So I'm assuming it's their update, but I can't find anything about this online anywhere.

 

[Colif]

did you do this after making new user? - copy contents of C:\users\oldusername onto new user folder.

that gives you access to all the stuff the other user had. I had to swap from my original user last year (approx) and all I did was created a local user, made it admin,. copied the folder details across and set up browsers. Office was there all along.

Look, I would ask a question on https://www.tenforums.com/software-apps/ as they are the place I go to if I can't figure something out myself. They know more about windows than Microsoft seem to and might be able to nut this one out with you.