On-board audio jacks not working with new motherboard

[nrainho]

I just recently purchased an MSI Z87-G55 mobo, with an i7 4770k CPU. I installed the new mobo and CPU, however, none of my audio jacks are working. Windows doesn't even detect that my headphones are plugged into the front panel audio in. Here is a list of the troubleshooting that I've done thus far:

1. Installed most recent Realtek HD Audio Driver from MSI site.

2. Ensured that HD Audio is enabled in my BIOS.

3. Ensured that "Show Disabled Devices" and "Show Disconnected Devices" was checked in the Windows Playback device menu was checked.

4. Tried switching between front panel jacks, and rear panel jacks. NEITHER works at the moment.

5. Removed panel on tower, and ensured that the HDA cable was plugged in at the correct spot on the motherboard (JAUD1).

6. Uninstalled all Realtek HD audio drivers, as well as ALL NVIDIA drivers. Restarted, then reinstalled the Realtek HD audio drivers separately and still had the same issue. Windows does not even detect anything is plugged in.



I have no idea what else to do. Anyone have any ideas?? The link below are screenshots of my current settings through the Realtek HD Audio Manager.

Also, I currently have an NVIDIA GTX 670 for my GPU. I am updated to the latest drivers through NVIDIA for that. Not sure if that has anything to do with this either.

Realtek HD Audio Manager screenshots: http://imgur.com/a/2dWZ5

 

[gokul36]

Remove ur front panel audio connections from ur motherboard and then try to plug the Headphone.


Go to Control Panel....Sound and other devices...choose realtek as default audio device

 

[nrainho]

Remove ur front panel audio connections from ur motherboard and then try to plug the Headphone.


Go to Control Panel....Sound and other devices...choose realtek as default audio device

I did that, and it still doesn't recognize my headphones. In the Realtek HD Audio Manager, Digital looks like it's the only available option, while Analog is greyed out. I don't know how to enable Analog.

 

[ess0523]

Can you post a picture of your front panel connectors plugged into your motherboard (a close up)

 

[nrainho]

Can you post a picture of your front panel connectors plugged into your motherboard (a close up)

Sure, here you go. Sorry if it's hard to see.

Imgur album: http://imgur.com/a/IaU1s


By the way, I have the HDA wire plugged in, as opposed to the AC'97 wire.

 

[spooky2th]

Looks like you need to plug into the front panel audio connector which is all the way to the left. In the bottom left corner, it looks like to me.

Looks to me you might have the front panel audio plugged into the case speaker pins.

 

[nrainho]

Looks like you need to plug into the front panel audio connector which is all the way to the left. In the bottom left corner, it looks like to me.

Looks to me you might have the front panel audio plugged into the case speaker pins.

I'm not sure I follow...I currently have the HDA wire from my tower plugged into the JAUD1 connector on my mobo. The JAUD1 connector is all the way to the left, in the bottom left corner.

 

[spooky2th]

You're right. I only saw one picture, the wrong one.

 

[spooky2th]

Try setting optimized defaults in BIOS. Make sure you have the ground on the correct pin. I guess you probably have done all this already. If the audio devices that you plug into the MB are working, I'd bet you have a bad MB.

 

[ess0523]

You're right. I only saw one picture, the wrong one.

Yeah, I read your comment and have been looking back at the pictures again and again trying to figure out what you were talking about Lol

 

[gokul36]

you have motherboard is faulty.....we have no options left......RMA it

 

[ess0523]

you have motherboard is faulty.....we have no options left......RMA it

I was just thinking this. If none of these options work, then it has to be faulty. Send it back!

 

[gokul36]

you have motherboard is faulty.....we have no options left......RMA it

I was just thinking this. If none of these options work, then it has to be faulty. Send it back!

ya.......

 

[nrainho]

I did just purchase the motherboard, so I was thinking that it could be faulty...although I was really hoping that wasn't the case. I am going to try and do a clean installation with windows, and if that doesn't work, then I am just gonna RMA it. Thanks for the help, I'll let you guys know what happens.

 

[gokul36]

I did just purchase the motherboard, so I was thinking that it could be faulty...although I was really hoping that wasn't the case. I am going to try and do a clean installation with windows, and if that doesn't work, then I am just gonna RMA it. Thanks for the help, I'll let you guys know what happens.

This time....Install Windows 7...if u own the Disk

 

[ess0523]

I did just purchase the motherboard, so I was thinking that it could be faulty...although I was really hoping that wasn't the case. I am going to try and do a clean installation with windows, and if that doesn't work, then I am just gonna RMA it. Thanks for the help, I'll let you guys know what happens.

Keep the thread posted, cause now I'm kind of curious

 

[nrainho]

I did just purchase the motherboard, so I was thinking that it could be faulty...although I was really hoping that wasn't the case. I am going to try and do a clean installation with windows, and if that doesn't work, then I am just gonna RMA it. Thanks for the help, I'll let you guys know what happens.

This time....Install Windows 7...if u own the Disk

I don't own a Windows 7 disc...I have Win 8.1, but I can try and figure out a way to install Win 7 if the same issue occurs with the reinstall of 8.1

 

[gokul36]

I did just purchase the motherboard, so I was thinking that it could be faulty...although I was really hoping that wasn't the case. I am going to try and do a clean installation with windows, and if that doesn't work, then I am just gonna RMA it. Thanks for the help, I'll let you guys know what happens.

This time....Install Windows 7...if u own the Disk

I don't own a Windows 7 disc...I have Win 8.1, but I can try and figure out a way to install Win 7 if the same issue occurs with the reinstall of 8.1

If Win 8.1 fails.....Install win 7......even tat fails....then u RMA it

I hope...its software Problem ....Hope so

 

[spooky2th]

I did just purchase the motherboard, so I was thinking that it could be faulty...although I was really hoping that wasn't the case. I am going to try and do a clean installation with windows, and if that doesn't work, then I am just gonna RMA it. Thanks for the help, I'll let you guys know what happens.

This time....Install Windows 7...if u own the Disk

I don't own a Windows 7 disc...I have Win 8.1, but I can try and figure out a way to install Win 7 if the same issue occurs with the reinstall of 8.1

You can download an ISO of windows 7 with SP1. You just won't have the microsoft activation code.

 

[mfnman88]

So i have this identical problem but it only started after i replaced my PCI wireless card. I hope i didn't fry that part of my MOBO with static. Did you ever get the issue resolved. BTW i have an ASUS M5A88-M motherboard.

 

[midnight_melodia]

So i have this identical problem but it only started after i replaced my PCI wireless card. I hope i didn't fry that part of my MOBO with static. Did you ever get the issue resolved. BTW i have an ASUS M5A88-M motherboard.

I'm having this exact problem. My mobo is Asus asus pz68-m Pro.

 

[JollyJed]

also having this problem after removing the GPU to clear it off dust -.-

 

[tothagata.bhattacharjee]

I am having a similar issue.
If you solved yours then please help.
My thread
http://www.tomshardware.com/answers/id-3790646/realtek-onboard-audio-missing-device-manager.html